Client Solutions Specialist

| Chicago

About the Company

Civis Analytics helps businesses use data to gain a competitive advantage in how they identify, attract, and engage loyal customers and employees. With an interdisciplinary team of data scientists, developers, and survey science experts, Civis works with Fortune 500 companies, the country’s largest nonprofits, and all levels of government to make data-driven decision-making essential to how the world’s best organizations operate.

Civis embraces the individuality of our employees and we celebrate each other's differences. Our products, services, and culture benefit from and thrive on the unique perspectives brought by each person in our Civis community. We're proud to be an equal opportunity workplace, and we are committed to equal employment opportunity regardless of race, age, sex, color, ancestry, religion, national origin, sexual orientation, gender identity, citizenship, marital status, disability, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Learn more about Civis at www.civisanalytics.com.

About the Role

As a Client Solutions Specialist, you’ll be at the forefront of cutting-edge data science software. This role requires you to be a strong project manager, an exceptional written communicator and to approach your work with a solution driven mindset that puts Civis clients first. To be successful, you would need to have an innate curiosity and a desire to understand how things work.

You will work as part of the Civis Analytics cross functional team to enable the success of our users, advocating user feedback and needs with Product Management and Engineering. You must be able to work well with others who approach problems from different perspectives, but you will be expected to challenge and improve the way we operate. This role will be a shift based, and some hours outside of normal business hours will be required. Willingness to be on call. After initial ramp up hours will either be 6am to 3pm or 11am to 8pm.

Reporting directly to the Director of Client Success, this position is a strong growth opportunity for self starters.

Responsibilities

  • Review, investigate, and solve support requests submitted by Civis clients
  • Handle multiple client requests at once, providing proactive updates and pushing internally to resolve the request
  • Become a trusted advisor in data science best practices and Civis platform solutions
  • Help identify improvements to Civis products and provide feedback to product owners
  • Continually strive to provide the best client service possible

Minimum Qualifications

  • Undergraduate degree in social science, business, communications, mathematics, computer science or statistics
  • Desire to take things apart and see how they work
  • The ability to deliver a best in class client service experience
  • Strong troubleshooting skills and an analytical mindset
  • Proven ability to work on cross-functional teams
  • Excellent written communication skills
  • Experience working with data and/or databases
  • Proficiency in Excel and Microsoft Office

Preferred Qualifications

  • Coding (SQL/Python/R) background
  • Project management experience
  • Experience working with clients
  • Experience in software training
  • Experience in technical writing
  • Experience working with Zendesk and Atlassian products
Read Full Job Description

Technology we use

  • Engineering
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ReactLibraries

Location

"With a central location in Chicago’s Loop, our newly renovated office depicts glass conference rooms named after famous scientists!"

An Insider's view of Civis Analytics

What's something quirky about your company?

One of my favorite parts about Civis is the culture of learning—talking about academic papers is encouraged as well as sharing weird facts about things people are interested in. I also love the people at Civis because they genuinely care about each other and also serving the wider world.

Evelyn

Software Engineer

What does your typical day look like?

Even though our department has the primary responsibility for our customers' success, we work with people from every single department to make it happen. Helping our clients succeed is something that every department actively wants to be involved in.

Sean

Team Lead, Solutions Architects

What are some things you learned at the company?

At Civis, I get to use my interest and abilities in science to solve real problems that matter to real people. I get to learn from my colleagues every day, and often get to teach in the places where I'm the one with expertise. There's a real diversity of backgrounds, interests, and experiences.

Katie

Director of Data Science

What are Civis Analytics Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of annual salary up to $6000 monthly maximum payout.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 50000 times an employee's annual salary.
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Acme Co. provides employees with a 401(k) matching plan managed by [provider]. We match 1% of contributions up to 100% of an employee's annual gross pay.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Acme Co. also provides 8 weeks of leave for the secondary caretaker.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees receive 4 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Civis believes that if you are sick you should stay home. We have a flexible sick policy with no stated limits.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and learns
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Parental Leave. Short & Long Term Disability + Life Insurance. Halloween Costume Contest, Monthly Birthday Celebrations, Happy Hours, & Other Fun Events!

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