Casualty Product Specialist

| Chicago

Job Description Summary

The Casualty Product Specialist, as a key member of the Casualty Product Management team, provides guidance to internal and external stakeholders on how CCC’s Casualty products can resolve insurance carriers’ needs, serves as key source of industry knowledge, and actively participates and provides expert support in all phases of the product management life cycle.

The Product Management function at CCC owns and manages existing and new products through all phases of the product life-cycle from inception through retirement. This includes evaluating new market/customer needs and priorities, building business cases for new products, analytics solutions, and significant product enhancements, partnering internally and externally to ensure effective development and implementation of roadmaps, and define effective pricing and positioning for the market.

 

Job Duties

  • Understand and articulate Casualty (auto accident bodily injury 1st party and 3rd party claims) bill review platform requirements, including key adjustment processes, claims management best practices, state level variations, and compliance considerations
  • Generate quantitative and qualitative insights on the bill review process, workflow and professional services (e.g., medical reviews) from the standpoint of key users and stakeholders, including the insured, claims executives, adjusters, and third parties
  • Perform competitive analysis, and work with internal teams - Sales, Consulting, Development, Ecosystem Management and Technical Support, to understand market needs
  • Translate insights into business cases and product requirements
  • Support Casualty product and analytics R&D by providing expert view on industry and customer data
  • Define and communicate product positioning and strategic value both internally and externally
  • Participate in key customer meetings and communicate CCC’s product vision, roadmap, and features to solicit feedback and support product adoption at insurance carriers

 

Qualifications

The ideal candidate will bring deep expertise in Casualty claims processes, insurance operations and workflow systems. 

  • Bachelor’s degree in a related field required
  • Minimum of 8 years with an insurance carrier’s claims department, or in a consulting or technical role, with gradually increasing level of responsibilities, focusing on Casualty claims management
  • Deep understanding of 1st party and 3rd party Casualty claims processes, operations, roles, requirements, and complementary professional services (e.g., PHADs, IMEs)
  • Working knowledge of at least one casualty bill review workflow platform
  • Strong desire to learn about key aspects of the product management and technology development life-cycle; prior knowledge would be an asset
  • Affinity for data analytics (e.g., claims and industry data), ability to translate findings into insights
  • Excellent written communication skills, including preparing documentation and presentations
  • Excellent verbal communication skills, including the ability to communicate with business partners, senior management executives, technical analysts, developers, and other cross functional staff
  • Working knowledge of Microsoft Office suite of products

 

Why Choose CCC:

 

We promote a healthy work-life balance and offer generous benefit plans and resources designed with employee satisfaction in mind.
What we value is simple - customers, employee commitment, collaboration and clear communication.

We hire people who will embrace the company’s goals and productively contribute in ways that help us serve the customer, innovate, and stay strong.
We make it a priority to keep employees healthy, happy and enriched.

 

  • Healthy - Wellness programs, competitive medical benefit offerings
  • Happy – Recognition programs, a confidential employee assistance program, Perkspot/employee discount program and potentially flexible work arrangements such as staggered start times
  • Enriched – Tuition reimbursement, training and learning programs, and leadership development opportunities

 

Our corporate headquarters is located in downtown Chicago within the historic Merchandise Mart—a certified LEED (Leadership in Energy and Environmental Design) building.

 

Please Note: Contingent Workers, Field Inventory Representatives and Interns are not eligible for the benefits above.

 

CCC Information Services was recognized by Forbes as one of America’s Best Mid-Sized Employers in 2018 and ranked #17 in the Top 100 Digital Companies in Chicago in 2017 by Built In Chicago.

 

CCC is ready to help you shift your career into high gear. Let's get started!

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Location

Two city blocks and twenty-five stories of innovation and culture. theMART is interwoven into the fabric of Chicago’s history as an innovator in tech

An Insider's view of CCC

How would you describe the company’s work-life balance?

I've been here 5 years, and I learn something new everyday. I have the opportunity to grow my skill set, the flexibility to spend time with my family, and the support to accomplish my professional goals.

Prasanthi

Senior Manager, Quality Assurance

How do you collaborate with other teams in the company?

Austin and Chicago are both driving innovation and expanding into new technology. Regardless of location, both offices embrace collaboration and a desire to be one team. When needed, employees make trips between offices or use video-conferencing technology to make our interactions feel personal and authentic

Shelly

Vice President of Telematics

How has your career grown since starting at the company?

When I started as an intern at CCC, I was trusted to work with extraordinary technology. Now, as a DevOps Manager, I get to work on those technologies and new ones with other pioneers - that type of innovation ignites my creativity.

Amin

Manager, DevOps

How do you empower your team to be more creative?

Our teams are technically adept and highly capable. Equally, if not more importantly, they have a passion and desire to learn. We're not satisfied just cranking out code, there is a strong desire to learn about our customers and be creative

John

Director, Product Development

How does the company support your career growth?

Employees get to learn about multiple products across our entire customer base. This allows employees to figure out what area aligns best with their strengths and interests, and where they are looking to grow.

Susanne

Manager, Operations

What are CCC Perks + Benefits

CCC Benefits Overview

Perks are fun, but they should also be highly functional. So we offer more than just free coffee and gym membership benefits (though we've got those, too). We offer comprehensive and well thought-out benefits for your health, happiness and bank account.

Culture
Daily Stand Up
Team-Owned Deliverables
Group Brainstorming Sessions
Pair Programming
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CCC's Flexible Spending Accounts (FSA) help employees cover out-of-pocket expenses with pre-tax contributions for medical, dental, vision, prescription drug, and dependent care expenses.
Disability Insurance
CCC provides short-term and long-term disability insurance.
Dental Benefits
CCC provides two dental plans with Aetna, PPO and DMO.
Vision Benefits
CCC provides two vision plans with VSP.
Health Insurance Benefits
CCC offers four medical plans offered through BCBSIL (PPO, Health Savings Account [HSA], Health Care Account [HCA], and Kaiser Permanente HMO.
Life Insurance
Pet Insurance
Wellness Programs
CCC's wellness programs includes bio-metric screenings, financial wellness, and weight loss programs. All of these are provided free of charge.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
CCC offers ROTH and/or pre-tax contributions.
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
CCC allows employees to work remotely pending their team and manager's discretion.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
CCC Employees host their own Happy Hours once a month where the entire Chicago office is invited. We have monthly themes along with beverages, snacks, and sometimes games for everyone to enjoy
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
CCC offers tuition reimbursement to an accredited academic institution for all full-time employees up to $5,250 annually.
Promote From Within
Continuing Education Stipend
Online Course Subscriptions Available

Additional Perks + Benefits

We know that investing in employee development is crucial. Employees have access to the CCC Learning Academy. The CCC Learning Academy was created as an internal platform for you as an employee. You come here to learn new skills such as time management, cooking, financing a home or career and business development. We empower our employees to learn within these four walls, but then go out and collaborate on these ideas with friends and family

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