Vice President, SaaS Operations

| Chicago

VP of SaaS Operations 
 

Responsible for the successful operation of our Cloud platform, SpheraCloud, and the cross-coordination between Engineering, DevOps, IT infrastructure, and QA automation. Focus on improvement and predictability of client outcomes, processes, organizational growth, and efficiency across all functional teams. The VP of SaaS Operations reports to the CTO

 

Responsibilities 
 

•         Recruit, manage, motivate, and lead, a global team of systems engineers to manage SpheraCloud. This includes network operations, database operations, infrastructure development and DevOps.

•         Partner with the engineering leadership team to lead engineering teams toward owning the deployment and operations of their software. Work with engineering teams to increase the reliability of production software and systems.

•         Partner with our product leadership team contribute to the product roadmap based on the needs of the operations team and our customers.

•         Ensure all applications have appropriate monitoring and remediation for all foreseeable systems issues. Champion increasing the number of potential system issues we monitor.

•         Design and maintain an incident response regime for SpheraCloud.

•         Ensure that we’re running and improving all the controls that are part of our Information Security Control Management System.

•         Work closely with our security team to own policies and procedures that support our Information Security Management System (ISMS).

•         Participate with Customer Support and Sales to foster an environment of high trust, high collaboration, and shared accomplishment on the team.

•         Lead the automation effort for building, deploying, configuring and monitoring our SaaS infrastructure on a Microsoft platform.

•         Lead deployment best practices to identify changes to existing processes and educate respective teams so we have great collaboration and write code that is easily deployable.

•         Managed daily escalations with engineering management.

•         Identify optimization opportunities and solved problems affecting service delivery across entire SaaS environment.

•         Developed and maintain operational documentation.

 

 

Qualifications

 

·       Bachelor’s Degree or equivalent in Computer Science or related disciplines

·       10+ years of application and infrastructure delivery expertise.

·       Experience with the Microsoft Azure platform and understanding of Native SaaS delivery operations.

·       Enterprise infrastructure solutions architecture design, implementation, and automation in Azure Cloud

·       Knowledge of ITIL with certification preferred.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ASP.NETFrameworks
    • VB.NETFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases

Location

We are located right off of the Randolph/Wabash L stop in the Prudential Plaza with fantastic views of the Lake Michigan & Millennium Park.

An Insider's view of Sphera

What’s the vibe like in the office?

One of my favorite parts of working at Sphera is the relaxed, friendly environment. The people here are just good people. Colleagues, including executives, are friendly and approachable. There’s no drama or cliques and everyone is easy to chit chat with. If you’re a nice person and you like to end everyday knowing you’ve done a good job, you’ll fit

Ellen

Social Marketing Specialist

What does your typical day look like?

Each day I respond to design questions, consult on small self-contained design tasks with small deliverables, collaborate with other teams to ensure internal UX consistency, and make large strides on the main deliverables that will bring Sphera to the forefront of UX excellence in the EHS sector.

Edward

UX Designer

What makes someone successful on your team?

Sphera’s marketing team sets the bar high. There’s so much respect for what each person brings to the team, and we encourage creativity and thought leadership. Through cross-team collaboration, we work to design innovative campaigns and solutions. Our commitment to delivering results and having fun while doing it is what drives our success.

Rene

Director, Product Marketing

What unique initiatives do you have that encourage innovation?

We’re in the early stages of building out new office space in Chicago. Part of our design includes an Innovation Lab. We want to make some of the latest technologies available to our engineers, as well as some dedicated time, so they can develop prototype solutions that enable our clients in ways that no one is thinking of yet.

Perry

Chief Technology Officer

How do you collaborate with other teams in the company?

Our Team tries to collaborate by aligning on goals and share with the other dev teams to initiate the support from collaborators. We regularly share the summary of our work to create a place where others can easily find this information.

Babitha

Quality Analyst

What are Sphera Perks + Benefits

Sphera Benefits Overview

Sphera colleagues enjoy expansive company benefits that include Medical, Dental, Vision, 401k with a match, Paid Time Off, and much more.

Chicago-based employees enjoy a number of building amenities including free gym membership in the building, shuttle service to and from Union/Ogilvie stations, and plenty of restaurants and bars to chose from. Oh, and amazing views of Lake Michigan, Millennium and Grant Park(s)!

Culture
Eat lunch together
Daily stand up
Open door policy
Pair programming
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Our FSA provides the ability for colleagues to contribute up to $2,650 annually to pay for out-of-pocket medical, prescription drug, dental, and vision care expenses.
Disability Insurance
Short-Term and Long-Term disability benefits include 60% coverage with applicable premiums and maximum payouts.
Dental Benefits
Dental coverage includes 100% coverage of the cost of preventative services including oral exams, cleanings, and x-rays with nominal monthly premiums.
Vision Benefits
Vision Benefits include comprehensive coverage for exams, lenses, frames, and contacts.
Health Insurance Benefits
Medical insurance for Sphera employees is provided through Cigna and features multiple plan options depending on individual/family coverage preferences.
Life Insurance
We offer company-paid life insurance with a payout of 1.5x annual salary for non-commission and 2x payout for commission employees. There is supplementary life insurance available as well.
Pet Insurance
Our Pet Insurance plan covers illness or injury as long as they are not pre-existing conditions. There is a nominal monthly cost to the employee.
Wellness Programs
Onsite Gym
We have an onsite gym in our Chicago location with membership at no cost to our employees.
Retirement & Stock Options Benefits
401(K) Matching
Our 401k plan matches 100% up to 3% of employee contributions. In addition, we match .5% up to 6% of an employee's contribution. So if you contribute 6% your match would be 4.5%.
Performance Bonus
There is a wide variety of annual or periodic incentives above and beyond annual salary.
Child Care & Parental Leave Benefits
Family Medical Leave
We offer up to 12 weeks of family medical leave and all benefits are maintained throughout that period.
Vacation & Time Off Benefits
Generous PTO
Our PTO plan includes 18 days of paid time off not including holidays.
Paid Holidays
Our annual schedule includes 9 paid holidays.
Perks & Discounts
Casual Dress
We dress for our day at Sphera. Most days you will find colleagues in jeans but may spruce things up a bit if customers or vendors are in town...or if you just feel like it.
Commuter Benefits
We offer discounts for train, bus, and parking!
Company Outings
We actively support our mission through our three annual Community Days where all colleagues become more educated on Sustainability, Safety, and Quality.
Stocked Kitchen
The kitchen at Sphera headquarters is stocked with coffee, soft drinks, beer, wine, snacks, filtered water, and more!
Happy Hours
Happy hours occur at the office or out on the town...it just depends.
Fitness Subsidies
There is a gym in the building and available for all employees at no cost.
Professional Development Benefits
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