Technical Support Engineer

| Chicago

About Showpad

At Showpad, personalities and cultures connect across oceans to create something extraordinary. As a top 10 software company in the Inc. 5,000 Europe list, Showpad is changing the game when it comes to sales enablement. Our employees create the engagement and impact that drives our success as we expand globally.

In the morning, we’re drinking San Francisco cold brew coffee with a side of Portland doughnuts – English scones for afternoon tea, and in the evening we’re toasting success with Belgian tripel Westmalle to a Chicago house tune.

About the position

Here at Showpad, the Customer Success team is responsible for creating mutually beneficial customer partnerships. As a Technical Support Engineer within the Customer Success team, you are the customer’s hero in time of need! A customer’s advocate internally and a Showpad advocate externally. Your forte is to stand by our customers in their more technical requests and ensure an effortless support experience. You are a contact point between Engineering and the Customer Success team, serving as a gatekeeper to help our engineers stay focused on the right work at the right time.

Key responsibilities as a Technical Support Engineer at Showpad

  • Investigate and resolve issues focusing on delivering an effortless support experience
  • Work closely with the engineering team to resolve high priority issues
  • Work with other Showpad teams to ensure the customer’s voice is heard
  • Collaborate with the team in Ghent to raise awareness on issues and help each other
  • Willingness to participate in an on-call rotation (one week every 4-6 weeks) to be available for customers who need help after hours.
  • Scale up the knowledge (technical, communication skills, etc) of the support team
  • Enjoy a fun game of Ping-Pong with your colleagues
  • Reward yourself with a cup of great coffee

Experience & skills we are looking for

  • Excellent communication skills in English
  • Customer centric and a proactive mindset
  • An inquisitive and analytical mind & troubleshooting skills
  • A hunger to acquire technical knowledge in the following subjects:
    • HTTP request knowledge & APIs
    • HTML developing & debugging skills
    • Developer toolbar, network tab, console
    • Firewalls & proxies
    • SQL
    • CRM tools like Salesforce.com
  • A great interest in mobile and web applications
  • Previous experience in a customer facing and/or technical role is a plus
  • The will to have a maximum impact on Showpad and its customers

What you can expect from Showpad

Focus on Impact and Growth

We are building the future in sales and marketing where every sales person is successful. As an international scale-up, we aim for yearly double digit growth that opens many opportunities. We want people who thrive in a fast-paced, performance-driven company, who are not afraid to stretch themselves in a fun environment, and focus on impact and growth.

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Technology we use

  • Sales & Marketing
    • WordpressCMS
    • SageCRM
    • SalesforceCRM
    • MarketoLead Gen

Location

Centrally located in the Loop and easily accessible for all commuters with tons of options for lunch.

An Insider's view of Showpad

What’s the vibe like in the office?

The vibe in our Chicago office is unlike any other startup I've ever been a part of. Everyone is smart, humble and effective. Even though we are all busy, everyone is always willing to offer help or guidance - even if it outside of their wheelhouse. We all genuinely enjoy each other's company and want to see our teammates succeed.

Grace

Office Manager

How do you collaborate with other teams in the company?

Collaboration is absolutely key for my team, since we’re tasked with bringing many different groups together. And as an international organization, we’re building relationships not only across departments, but across the world too. The key for us is to show how we provide value and prove how our collaboration impacts both revenue and culture.

Gauri

Head of Global Business Development and Alliances

What makes someone successful on your team?

On my team, we grit, we grind. We’re resilient and ambitious. We do what it takes to succeed, while ensuring we maintain a thoughtful and genuine approach. We know the buyer experience starts with us and the people that succeed are equal parts authentic and motivated.

Aaron

Senior Manager of Sales Development

What is your vision for the company?

We’re building the future of sales & marketing success, by empowering sales & marketing teams to sell the way buyers want to buy. We’re delivering a better buyer experience, intelligent sales content and an analytics-powered platform that’s smarter than traditional sales enablement.

Jason

President & COO

What are Showpad Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Diversity Program
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