Technical Operations Director

| Chicago

The Technical Operations Director at VillageMD upholds maximum availability of our products to our physician partners and their patients. For us, this means being as proactive as possible, and building a culture of controlled deployments, proactive monitoring, and automated testing to ensure any chance of disruptions are caught before they can even occur.  We will look to you to create a standard, and implement robust processes that immediately address any potential production issues. 

At VillageMD, we have built our technology by standing on the shoulders of giants in the tech space.  We leverage proven open source technologies developed at Airbnb, Amazon, and Facebook.  We participate in the open source ecosystem inclusive of the data ontology, OHDSI.  As a member of our team, you will collaborate with counterparts from engineering, infrastructure, security and compliance, operations and product teams.  Your goal will be to build scalable, secure and compliant solutions to maximize the up-time of VillageMD's technology products.  

 WhatareexamplesofworkthatTechnical Operations Directors havedoneatVillageMD?  

  • Built monitoring and alerting tools for critical processes 
  • Executed data procedures to ensure timely delivery of information to the operations teams across all markets
  • Stood up a service desk function for the entire company 
  • Established security and compliance requirements through automation and reporting 

 What will make you successful here? 

  • You thrive in a fast paced, startup environment  
  • You are passionate about healthcare and data  
  • You are excited to build lightweight IT operations  functions
  • You understand technology and the impact on operations when there are disruptions 
  • You’re not afraid to challenge the status quo.
  • You seek out opportunities to improve processes or tools, and then design, advocate and implement improvements  
  • You value humility and believe in gaining trust by doing what you say you will do   

 What you might do in your first year: 

  • Production control; build out and create adherence to robust production control processes 
  • Support; build out a team of support professionals to ensure streamlined data operations 
  • Comply; instill a culture of security throughout the engineering organization using appropriate tools and processes 
  • Collaborate; work with operational teams to understand data and the reasons for delay in acquisition from health systems and/or payers 
  • Educate; build proactive alerting for the appropriate individuals or team for when information is delayed or systems are functioning slowly 
  • Interpret; analyze data to understand trends and make informed decisions on where to allocate resources and effort 

 The following experience is relevant to us:  

  • 5+ years of full-time experience in building production operations teams 
  • Experience with clinical and financial healthcare complexities 
  • Proficient in SQL 
  • Excellent written and verbal communication skills and a proven ability to convey complex technical details in meaningful business context  
  • Track record of effective communication across various disciplines  
  • Experience with noSQL databases (Elastic search, MongoDB, Hadoop, Cassandra, Redis) is a plus  
  • BS or MS in an analytical discipline, such as information management systems, engineering, science, finance, or economics 

At VillageMD, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • Neo4jDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases


We are in the heart of downtown Chicago - accessible to all trains and plenty of food/drink options nearby!
1 N Franklin St #1205, Chicago, IL 60606

Insider's spotlight

What's the biggest problem your team is solving?

Aggregating disparate data into one consumable interface is difficult. We constantly think about how to solve it faster and better while keeping it flexible and scalable.


Senior Data Engineer

What makes someone successful on your team?

It’s an individual’s willingness to get into the details, fully understand the current health care delivery model, and think critically about the problems that face primary care providers today, that will make them successful at VillageMD.


Director, Product Development

The office vibe is centered on holding our work to high standards while maintaining an environment focused on fun and learning. My coworkers and I will often be working on completely unrelated projects, but when we hit a roadblock we step back and ask each other for feedback and help. That’s usually when we find the best solution to implement.


Healthcare Informatics Analyst

Perks of working here

401(K) Matching
Casual Dress
Commuter Benefits
Company Outings
Conferences & Training
Dental Benefits
Flex Work Hours
Generous PTO
Happy Hours
Health Benefits
Onsite Gym
Generous Parental Leave
Recreational Clubs
Remote Work Program
Stocked Kitchen
Vision Benefits
Volunteering Opportunities
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