Sr Mgr, Cloud Platform Ops, Zoro

| Northwest Suburbs

Job Title: 
Senior Manager, Cloud Platform Operations

Location:
Chicago, IL or Buffalo Grove, IL

Company Summary:
In the past seven years, Zoro has grown from a group of 6 people working out of a 2,000 square foot building, offering fewer than 100,000 products to a group of 250+ working out of a 60,000+ square foot building, offering more than 2,000,000 unique products.

Position Overview:
The Senior Manager IT, Cloud Platform Operations supports the company's business by providing operational reliability and continual improvement of Zoro's IT cloud infrastructure and ERP capabilities. Support to ensure operational efficiency and and efficiency. Sphere of control includes all business and technology services and capabilities hosted in AWS, NetSuite and Google Cloud Platform environments.

Reporting directly to the Director, IT Infrastructure & Operations the Senior Manager, Cloud Platform Operations will play a pivotal role in in the effective execution of systems management, improvements and operational processes across the Company's cloud based platforms.

Essential Job Functions:

  • Builds and maintains ERP, web, virtual, and cloud environments for the enterprise
  • Maintains the operations of all cloud based systems to ensure availability
  • Troubleshoots and resolves any IT service issues related to cloud technologies and services
  • Partners with the software engineering team to troubleshoot and resolve system related issues
  • Implements and maintains a systems business impact assessment to prioritize system recovery in the event of a failure
  • Trains the technical support staff on solving common systems-related problems
  • Builds and implements software and configuration standards for ERP, cloud servers and operating systems
  • Leverages optimization techniques to maximize the efficiency of all computer systems
  • Works with third-party vendors and consultants on developing system-specific skills

 

Requirements:

  • Strong logical and analytical thinker
  • Strong leadership and team building skills
  • Attention to detail
  • Able to formulate and articulate a cloud technology strategy that supports company's business strategy
  • Able to find root causes of problems and quickly determine efficient solutions
  • Can anticipate risks and mitigate in the moment
  • Comfortable under high-stress and exhibits poise and focus
  • Strong verbal and written communication skills
  • Working knowledge networking and system administration concepts (e.g. virtual servers, load balancing, network protocols, data storage)
  • Ability to communicate and build relationships outside IT
  • Working knowledge of effective vendor management and IT continuity management
  • Ability to react to high pressure dynamic changing environments
  • Ability to train cloud technology and ERP concepts
  • Strong problem solving and analytical skills
  • Ability to communicate and build relationships outside of IT
  • Ability to perform market and competitor analysis and business domain analysis

 

Experience:

  • 7+ years of experience in relevant business systems, operating systems, and servers
  • Three years of experience working in a cloud environment. AWS, NetSuite, and/or Google Cloud Platform experience a big plus
  • Five to seven years of experience in IT service delivery, direct business engagement, and multiple technology domains
  • Experience in light programming, project management of small initiatives, and troubleshooting
  • Experience with incident troubleshooting and escalation
  • Extensive experience in strategic planning, budgeting, and allocation
  • Knowledge of national and international regulatory compliances and frameworks such as ISO, SOX, and PCI DSS

 

Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status

 

 

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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • DjangoFrameworks
    • Google AnalyticsAnalytics
    • JIRAManagement

Location

One office is in River North (Chicago), a community blossoming with culture and nightlife, and the other is in the northern suburb of Buffalo Grove.

An Insider's view of Zoro

How would you describe the company’s work-life balance?

We are driven and work hard, because we are growing like crazy! We are in this together because we want to be, not because we have to. On the flip side, I've never missed one of my kid's ball games, concerts, parent-teacher conferences, and when I take a vacation, I'm actually allowed to take it (of course, I'm available if you need me, team)! :-)

Adam

HR Leader

How do you empower your team to be more creative?

Zoro has an awesome test and learn culture where you can try new things and see what works and what doesn't and, most importantly, learn from those lessons and drive improvements. We constantly look for ways to do that - whether it is tools, engagement, processes or empowerment. We share best practices, feedback and suggestions from our agents.

Dawn

Director, Customer Service

How do you collaborate with other teams in the company?

There’s a hunger for Design Thinking and making decisions based on customer feedback here at Zoro. Working on a scrum team as a UX Architect supports this directly but I’ll even get stopped in the hall by co-workers wanting to incorporate customer insights into their own projects. It comes from a culture of succeeding through collaboration.

Lex

UX Architect

What are Zoro Perks + Benefits

Zoro Benefits Overview

Very competitive package - beyond your base salary, we offer bonuses, a 401(k) match and additional 401(k) incentive contribution, a full-scope of medical/dental/vision/life insurance benefits, voluntary benefits, shuttle service, a bunch of free food (free coffee, soft drinks, snacks, and free meals from time-to-time). Our North Suburb office has a subsidized cafe inside our offices that is a breakfast/lunch spot and coffee bar, in addition to a game room, recreation area and a rock room... yes a rock room... bring your axe and rock out on a break!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Optional Voluntary Benefit
Wellness Programs
Discount partnership with Sky Fitness.
Onsite Gym
Buffalo Grove equipped with workout bench, dumbells, free weights, a basketball court, badminton court, ping pong, air hockey, bags, golf net, outdoor volleyball, and we've even played quiddich!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
3.5% contribution by Zoro on a bi-weekly basis (whether you contribute or not). Additional 3.5% target contribution based on annual company performance.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
We've won a Dave Thomas award for having a solid adoption assistance program - that's pretty cool!
Vacation & Time Off Benefits
Generous PTO
Starting at 18 days per year with carryover option of up to 5 days.
Paid Volunteer Time
We like to give back to the local community. We have team builders focused on helping a variety of philanthropic organizations.
Paid Holidays
Zoro offers all employees paid time off to observe all major holidays.
Perks & Discounts
Casual Dress
We feature a range from shorts and t-shirts to those who embrace "Tie Tuesdays". Wear what makes you comfortable, but you may want to clean it up if you have an important customer in town!
Commuter Benefits
In our North Suburb office, we feature shuttle service to/from Buffalo Grove, Highland Park, and Deerfield stops. Also a commuter benefit program available as a voluntary benefit.
Company Outings
We've done many of these. From ball games to luaus to olympics to the zoo - Zoro finds ways to treat employees to lots of fun.
Game Room
Basketball, bags, driving range net, ping pong, badminton, video games, music room... we even played quiddich in our warehouse for our Harry Potter-themed Halloween event!
Stocked Kitchen
All offices feature coffee, soft drinks, sparkling water, tea, popcorn machine, random snacking opportunities, as well as an on-site cafe in our North Suburb office.
Some Meals Provided
Happy Hours
Sometimes happy hours provided by the company, but many team members get together outside of work because they want to, not because they have to!
Parking
Recreational Clubs
Softball, bowling, and dragon boat racing team... yes, dragon boat racing!
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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