Solution Advisor, Medical Devices

| Chicago

What you will be doing:

Lumere Solution Advisors are responsible for ensuring that Lumere’s clients, health systems, are successful in reducing unnecessary variation in care and cost. Specifically, as a Solution Advisor for Lumere’s medical device solutions, you will build and lead Lumere’s support model and provide expert guidance to clients that enables them to make financially-impactful, clinically-informed decisions about medical device selection and introduction using Lumere’s research and workflow tools.

The successful candidate will be an experienced consultant to hospital strategic sourcing or value analysis teams teams (or a forward-thinking strategic sourcing or value analysis leader) who has a track record of successfully managing complex, multi-stakeholder service line and supply chain initiatives. This person is passionate about tackling difficult problems in healthcare and is excited by the ambiguity and opportunity that comes with working in a dynamic, fast-growing technology company.

Responsibilities include:

  • Own development and execution of the client support model for Lumere’s Product Introduction Management, Category Optimization, or Variation Management solutions
    • Apply your expertise in medical device value analysis and/or strategic sourcing to identify clients’ support needs
    • Build and manage the execution of a standardized support model that complements Lumere’s software products
    • Serve as a trusted, expert advisor to ensure clients are realizing full value from Lumere’s solutions by understanding pain points and developing a path for each to realize value
    • Serve as a coordinator of people resources within Lumere to ensure clients’ needs are being met
    • Develop scalable content resources as needed (e.g., PowerPoint presentations, best practice recommendations, other guides and tools for the client)
    • Work with internal operational leaders to determine how we will quantify and measure value delivered to our clients
    • Scale your expertise by hiring and managing a team of Solutions Associates
  • Partner directly with Product Managers to translate customers’ needs to our product roadmap
    • Provide feedback on the product pipeline based on client feedback and your expertise in medical device supply chain processes and clinician engagement best practices
    • Serve as liaison between the Product team and client-facing employees to build coordinated roll-out plans for product updates and launches
    • Adapt support model based on new product features
  • Contribute to marketing strategy and content production
    • Advise on marketing campaign themes and strategy using knowledge of health system priorities and challenges
    • Develop content (whitepapers, blog posts, videos) for current and prospective clients (~1 per quarter)
    • Attend conferences to bolster Lumere’s market presence and stay informed of industry best practices (1-2 per year)

Qualifications:

  • 5-7 years experience as an external consultant or hospital-based leader for value analysis and/or strategic sourcing with expertise in forward-thinking best practices (consulting experience preferred)
  • Excellent project management skills and ability to collaborate across multiple internal and external stakeholders
  • Ability to quickly identify underlying drivers of problems, quickly develop hypotheses, and execute on a path to solve
  • Ability to effectively influence and communicate complicated ideas to senior leaders in health system
  • Team-oriented, doer mentality
  • Growth company DNA -- ability to thrive in a dynamic, fast-paced startup environment
  • Degree from a nationally-recognized and well-regarded four-year institution
  • Ability to travel to client sites as necessary (20-30% travel)
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Technology we use

  • Sales & Marketing
    • WordpressCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • IntercomEmail

Location

33 N LaSalle St. Suite 1500, Chicago, IL 60602

What are Lumere Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Recreational Clubs

Additional Perks + Benefits

Health and wellness initiatives: discounted gym membership, in-office yoga and meditation, variety of snack and beverage options, monthly catered lunch, and more! • Competitive compensation package (includes equity • Social events: Books and Brews, game nights, recreational sports leagues, team outings, fireside chats, and volunteer programs • Ongoing professional development and mentorship opportunities • Open and collaborative office environment, standing desks, beer and cold brew on tap, and casual dress

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