Service Reliability Engineer

| North Suburbs

Discover. A more rewarding way to work.

At Discover Financial Services, you’ll find yourself in the company of some of the industry’s smartest and most reliable professionals. And at a company that rewards dedication, values innovation and supports growth.

Thrive in an environment that promotes teamwork and shared success. Build on a foundation of mutual respect. Join the company that understands rewarding careers like no other, with this exceptional opportunity:

Job Description:

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

The Service Reliability Engineer role will be responsible for the day to day delivery of Enterprise Payments Platform systems supporting Discover, PULSE and Diners Club network lines of business. They are responsible for production and benchmark platform performance reporting and engagement with application teams.

They are subject matter experts on the operation of the core systems supporting the service, and have a strong understanding with work experience in cloud based and virtual system infrastructure and peripheral services including network, firewall, and database management. They work closely with both application development teams and operations teams to deliver best in class services to DFS end customers.

Our Payments Application Performance Services team typically involves the engagement of resources across multiple business and technical units, so a broad business/technical engagement background is highly desired.

Responsibilities 

Enterprise Payments Platform Application Performance Reporting

  • Produce Data Platform Monthly Performance Report by the 3 rd week of each month
  • Monthly Platform Performance review with App ownership team
  • Create Performance and Benchmark Test reports
  • Monthly (or as needed) Benchmark Test results review
  • Maintain and enhance ongoing statistical data collection and archiving

AppDynamics Administration

  • Provision AppD agents and extensions for Data, Disputes, Reporting and Settlement applications
  • Update AppD application and tier names to new standard
  • Develop and enhance AppD dashboards for EPP, DFTP and DDX applications
  • Collect and validate AppD metrics for Production and Benchmark performance reporting
  • Develop and configure AppD health rules for threshold alerting and Service Now ticket generation
  • Develop business transaction/information points for use by Development and Systems teams

Pivotal Cloud Foundry Administration

  • Develop processes and procedures to manage PCF User, Space and Quota resources for Payment Services Org
  • Develop and communicate Pymtsrv-org capacity views with App teams
  • Develop new Jenkins report to report on Space Services Used
  • Support PCF space user access move from manual to IDM
  • Monitor and optimize space usage to minimize costs associated to pymtsrv-org PCF cost bill back

Skills:

Minimum Qualifications

At a minimum, here’s what we need from you:

  • Bachelor’s degree in Computer and Information Science, or related field
  • 5+ years’ experience in technology (Either Systems/Architecture or Infrastructure Services/Support)

Preferred Qualifications

If we had our say, we’d also look for:

  • Experience developing and documenting solutions, processes and issues (Word, PowerPoint, Visio, Excel) and be able to present and facilitate technical discussions
  • Solid communications skills to work with our business users and internal BT support teams
  • Familiarity with AppDynamics or other application performance management systems
  • Familiarity with Cloud based solutions (Cloud Foundry, AWS)
  • Skilled in creating Tableau dashboards
  • Ability to perform trend analysis of system logs, application logs, history reports, audits, performance management data, etc. to identify performance issues and drive improvements to ensure optimal performance
  • Ability to work on and manage multiple tasks simultaneously
  • Skilled in task automation, continuous integration and delivery (test automation, release management, DevOps)
  • Understand the concepts of Continuous Delivery and Lean/Agile
  • Have working knowledge Linux/UNIX and write bash/shell scripts
  • Experience working with Chef, Jenkins, Gradle, Nexus, Git, and SonarQube
  • Demonstrated ability to work well in a team environment
  • Proven ability to deliver high quality documentation paying attention to detail
  • Strong communication skills
  • Strength in adapting to a highly dynamic environment of change is needed

#LI-DR1

Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.

So, what are you waiting for? Apply today!

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • Neo4jLanguages
    • RLanguages
    • AngularJSFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • Amazon Web ServicesFrameworks
    • AnsibleFrameworks
    • AWS PortfolioFrameworks
    • BlockchainFrameworks
    • ChefFrameworks
    • CloudFoundryFrameworks
    • DockerFrameworks
    • Google Cloud PlatformFrameworks
    • KubernetesFrameworks
    • Lambda ArchitectureFrameworks
    • OpenAPIFrameworks
    • OpenShiftFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • OracleDatabases
    • TeradataDatabases
    • ServerlessDatabases
    • TerraformDatabases
    • Google AnalyticsAnalytics
    • SparkAnalytics
    • H20Analytics
    • Machine Learning Analytics
    • Natural Language Processing Analytics
    • Programmable BotsAnalytics
    • AgileManagement
    • SafeManagement
    • LeanManagement
    • Continuous Delivery Management
    • DevSecOpsManagement
    • Reactive ProgrammingManagement
    • Site Reliability EngineeringManagement
    • SalesforceCRM

Location

Our headquarters is located in the northwest suburbs of Chicago and we also have a downtown Chicago office which is known as the“The 606”.

An Insider's view of Discover Financial Services

What’s the vibe like in the office?

The cool thing about working at Discover is the wonderful collaborative environment we have and all the smart, talented and fun people we work with every day to continuously work on innovations.

Hiba

AWS Cloud Engineer

What does your typical day look like?

I enjoy working at Discover because I get to work with and collaborate with talented people who are passionate about what they do, and together we get to help others. We work constructively and cross-functionally to provide the best and newest products for our users and provide exceptional support for our customers!

Mandy

Project Manager, Advanced Analytics Platform

How does the company support your career growth?

There are two reasons I enjoy working at Discover. First, I enjoy the challenging and meaningful work. Second, my career path at Discover is mine to shape. My managers have supported me when I wanted to learn more and move within the company.

George

Senior Manager, Software Engineering

What is your vision for the company?

My vision of the company is that we create rewarding experiences in lives of our customers every day through analytics.

Kumar

SVP, CDO Advanced Analytics Platforms

What’s the vibe like in the office?

I love working at Discover because of how the company invests in its people and innovation. The environment is encouraging and the smart people around you makes it an amazing experience every day!

Brent

Director, Digital Analytics

What are Discover Financial Services Perks + Benefits

Discover Financial Services Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers.Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at mydiscoverbenefits.com

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.
Disability Insurance
Employees receive Short-Term Disability Insurance at no cost.
Dental Benefits
Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.
Vision Benefits
Discover offers two vision plan options — Standard and Premier through VSP.
Health Insurance Benefits
Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.
Life Insurance
As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.
Pet Insurance
Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.
Wellness Programs
Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.
Onsite Gym
Discover has fitness centers and Weight Watchers® programs at all five major locations.
Retirement & Stock Options Benefits
401(K)
You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.
401(K) Matching
Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.
Employee Stock Purchase Plan
The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Discover helps eligible employees and their families with the costs of adoption by reimbursing certain expenses.
Vacation & Time Off Benefits
Generous PTO
Discover has a Paid Time Off of 4 to 5 Weeks of paid time per year.
Paid Volunteer Time
Paid Holidays
Discover provides 7 paid holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
When you enroll in the Commuter Benefits Program at WageWorks, you’ll save on taxes on mass-transit passes, parking and other eligible expenses.
Company Outings
Game Room
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Discover provides tuition reimbursement and a full-ride bachelor's degree program for select online degree programs.
Diversity Program
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