Oh Snap!
This job is no longer active - but you can still view the details below.

Senior Telecom Engineer

| Chicago

What you’ll be doing:
In this role, you’ll contribute to the architectural direction and implement telecom infrastructure changes, while working closely with the team to support the Contact Center environment. You will successfully troubleshoot, diagnose complex problems, and provide recommendations for resolution of issues. Additionally, you will help maintain numerous telecom systems and applications, and interact with outside vendors and telecom providers.

What you should have:

  • 3+ years of telecom experience
  • Experience in a high availability, scalable environment at multiple locations
  • Solid understanding of local area networking
  • Familiar with the integrations of multiple vendor voice platforms
  • Passionate about expanding personal knowledge and staying on the cutting edge of technology
  •  Ability to interface and cultivate excellent working relationships with technology teams, business analysts, and vendors

Nice to have:

  • Design, configuration and implementation of Genesys 8.x Framework, CIM, SIP Server, HA architecture, Multi-Channel Routing, Audiocodes eSBC or Virtual Hold Technology.
  • Experience with call center ACD, IVR, CTI, quality monitoring, call recording, and reporting as related to contact center applications
  • Understanding of networking technologies including; TCP/IP, DHCP, TFTP, VLAN, SIP, UDP, QoS, VoIP, and VLAN design.

About our Telecom Team:
Enova’s Telecom team creates the tools and telephony infrastructure that are used by our entire company, including our 500+ person Contact Center. We troubleshoot across the entire stack, while leveraging strong problem solving and analytical skills to ensure the reliability of all of our systems. We’re passionate about picking the best technologies for Enova and we use everything from open source software and cloud solutions, to commercial tools.

Enova Overview:
Enova is a leading provider of online financial services that leverages its advanced technology and analytics to provide access to credit for non-prime consumers and small businesses. Our roots are in Chicago, but we have served nearly 5 million customers through our six businesses in the U.S. and abroad. We pride ourselves on hiring smart and driven people who bring new and innovative ideas to the table. Our philosophy is, "Life’s short. Work some place awesome."

Many of us consider our people to be Enova’s best perk. But to sweeten the deal, we also have a pretty awesome list of conventional (and less conventional) perks and benefits including competitive salaries, health care benefits, a 401K matching plan, a revamped parental leave program (and brand new nursing rooms for our returning mothers!) summer hours, tuition reimbursement and a sabbatical program. And of course we also have the things you’d expect at a leading tech company in Chicago, such as the snacks, game room, onsite massages/barbers/nail technicians, monthly social events, and sporting sponsorships.

Our goal at Enova is to recruit, hire, develop and maintain a diverse workforce. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.

Read Full Job Description
Apply now
loading ...
Emailed

Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • PythonLanguages
    • RubyLanguages
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement

Location

175 W Jackson - Located right in the loop and easily accessible from the suburbs or the city.
Enova uses collaboration (plus a #win tradition) to tackle challenges
Watch

An Insider's view of Enova

How would you describe the company’s work-life balance?

Enova encourages employees to own their work-life balance journey by providing an environment that allows them to be successful. Leaders value the results you create, rather than the number of hours in front of your desk to get to those results. Bottom line, people respect that you have your own unique working style, which is yours to discover.

Jungmin

Cho

What are some social events your company does?

Enova’s social calendar has something for everyone. Events range from comedy shows to bowling for charity. We host & sponsors events, including the Chicago Women in Tech conference and weekly meetups. It’s easy to find people with similar interests; if there’s something missing from Enova’s social list, make it happen! People will definitely join.

Curtis

Hiller

What are Enova Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Sabbatical program • Summer Hours • Recognition programs • On-site discounted yoga, manicures, haircuts and massages • After-hours food delivery and commuting reimbursement • Monthly social events • Discounted gym memberships • Intramural sports • Pet insurance

More Jobs at Enova31 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR
Internships
Marketing
Operations
Product
Project Mgmt
Sales
Developer
new
Chicago
HR
new
Chicago
HR
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Marketing
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Internships
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
HR
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Chicago
Product
new
Chicago
Finance
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago