Senior Client Service Representative

| Chicago

The Group: The Morningstar Investment Management group consists of our investment advice, consulting,
and retirement-solutions businesses. Through our investment advisory subsidiaries, we use our expertise in
asset allocation, manager research, and portfolio construction to create innovative investment solutions for
institutions, advisors, and their clients. 

 

The Role: Morningstar’s Investment Management seeks a Senior Client Service Representative to join its
team to provide superior service to advisors and their clients. This role will interact extensively with advisors
including new and existing advisors to provide a thorough understanding of Morningstar Managed
Portfolios custodial processes and supporting operational procedures. The Senior Client Service
Representative works closely with their sales counterparts on advisor retention, issue resolution and
continuous process improvement within their assigned territories while always promoting strong client
advocacy. This position is based in our Chicago office. 

 

Responsibilities: 
● Be accountable - Ensure overall advisor satisfaction and retention within your territories.
Handle the hard stuff – Take ownership and tackle complex and challenging issues to resolve
the client needs.
●Continuously learn – Gain a deep understanding of advisor’s financial practices and provide
applicable best practices.
●Think strategically - Demonstrate superior product, custodian and process knowledge and
consultative account management skills.
●Offer white glove service – Provide the highest quality service to advisors and their clients by
answering inbound calls, proactively reaching out to advisors regarding account updates
and being the main point of contact.
●Act as a team player - Interact with Morningstar’s operations analysts, project and product
managers to address timely needs and/or issues in a prompt manner and work with
custodians to ensure proper processing, follow through and resolution of client requests.
●Contribute to the Morningstar culture – as a Senior Client Service Representative answering
client inquiries in a positive, fast paced and innovative setting.

 

Requirements:
● A deep customer service focus, strong attention to detail and proven ability to build long-term
client relationships.
● Able to multi task while making accurate judgement decisions in a precise manner.
● Demonstrate ability and desire to nurture relationships and creatively provide solutions.
Possess a working knowledge of technology and be able to operate in an environment
requiring immediate computer skills.
● Adhere to attendance and scheduling policies.
● A minimum of three years of customer service, training, or sales experience within the
financial services industry. 
● Excellent time-management, prioritization, communication, and analytical skills. 
● Understanding of financial markets and the asset management industry preferred.
● A bachelor’s degree is required. 
● Broker Dealer experience preferred.

 

Morningstar is an equal opportunity employer. 

002_MIMLLC Morningstar Investment Management LLC Legal Entity

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • D3JSLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • PlayFrameworks
    • SpringFrameworks
    • Maria DBDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

22 W. Washington , Chicago, IL 60602

What are Morningstar Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Compensation at Morningstar is more than a salary. It’s about making positive contributions to both life and work. We give our diverse workforce the choice and flexibility they need to maintain their health, retirement plans, time, and professional growth.

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