Salesforce Administrator

Summary of Position

The Salesforce.com System Administrator is responsible for implementing CRM best practices, working with the development team to perform minor configuration and workflow changes, and providing ongoing support to end users. This position must be self-sufficient with the ability to multi-task and prioritize work activities in a fast-paced environment and must also be a team player who is highly collaborative in nature.

General Responsibilities

  • Respond to issues, change requests, and other system administrative needs of Salesforce.com end users
  • Responsible for system upgrades, releases, and change control processes
  • Collaborate with various teams to translate business requirements into Salesforce.com features, functionality, and processes
  • Configure custom fields, field settings, dashboards, views, and reports in Salesforce.com’s day-to-day intake of new requests
  • Troubleshoot workflows, approval cycles, or auto-responders that generate excessive bounced emails
  • Expand or refine sharing rules and access privileges so records can be properly viewed and Echo’s security model is adhered to
  • Assist with quality assurance tasks during software release cycles
  • Perform regular internal system audits and prepare for upgrades
  • Manage Salesforce.com data feeds and other integrations
  • Assist in training of new users, and grow the Salesforce.com skill set across the organization
  • Assist in developing and maintaining training materials and curriculum
  • Document system configuration and administrative processes
  • Work with external vendors as needed to troubleshoot user issues (FormAssembly, DnB, etc)

Required Qualifications

  • Minimum 1-3 years’ experience as a SFDC System Administrator (Sales and Service Cloud; Marketing cloud and/or Pardot experience preferred)
  • Minimum 1-3 years’ experience working with a Sales or IT team managing salesforce.com
  • Experience with CRM platform integrations to other systems/apps
  • Experience with data loader or other Salesforce related data query tools
  • Previous experience with Apex triggers and Visualforce page preferred
  • Creative and analytical thinker with strong problem-solving skills
  • Strong data management abilities
  • Proficient with MS Word, and Visio (charts, reports, data analysis, and flowcharting)
  • Ability to triage requests and determine appropriate priority based on key factors
  • Proficiency in database concepts and manipulation (Excel, SQL, SOQL, Demand Tools, etc)

Preferred Credentials

  • SFDC certified ADM 201 preferred

Education

  • Undergraduate Degree required or equivalent work experience

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • T-SQLLanguages
    • jQueryLibraries
    • BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • MVCFrameworks
    • CQRSFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • RedisDatabases
    • ElasticSearchDatabases
    • KafkaDatabases
    • RabbitMQDatabases
    • Google AnalyticsAnalytics
    • KissmetricsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • SmartsheetManagement
    • VersionOneManagement
    • Quality CenterManagement
    • DrupalCMS
    • SalesforceCRM
    • SendGridEmail

Location

Located in River North overlooking the River! Easily accessible and close to various train and bus stops, including a shuttle from Union Station.

An Insider's view of Echo Global Logistics

How would you describe the company’s work-life balance?

Managers at Echo get to know you by having one on one meetings, so they understand your personal life. Echo is flexible with when you arrive and leave from work, so that it fits with your schedule. Echo understands that life happens, so leaving early isn’t a problem as long as you make it up later. I feel that Echo respects my personal time.

Erin

Software Engineer

What projects are you most excited about?

I am most excited around a project designed to transform and re-build our API architecture. This project is not only very beneficial to our clients but also allows members of my team to work on and be exposed to a high visibility design that will have a positive impact on the client experience when integrating with Echo.

Rob

Integration Operations TL

How does the company support your career growth?

Echo has a start-up feel but has an infrastructure that supports training, learning, and development, which in-turn allows for growth potential. At Echo you will be challenged in honing your skills in a constantly evolving industry and company. This can allow for each person to set themselves up for overall career growth.

Trisha

Business Architect

What unique initiatives do you have that encourage innovation?

Echo structures itself into small teams that focus on key initiatives. We spend time planning, executing, and delivering technology to simplify the complex demands of transportation.

Miles

Chief Information Officer

What are Echo Global Logistics Perks + Benefits

Echo Global Logistics Benefits Overview

401k with company matching
Medical insurance through Blue Cross/Blue Shield
Health Savings Account (HSA)
Flexible Spending Account
Parental leave
Paid time off
Commuter benefits
Divvy discount code
Employee training programs
Volunteer time off
Casual dress code
Pet insurance
Gym membership discounts
Mobile carrier discounts
Employee assistance program

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
River North Gym is in the building
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Echo has it's own Softball league in the spring/summer!
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Fast-paced. People-focused. Career-growth-centric. At Echo we work hard and carry the load together, but we also know how to have fun. Walking onto the sales floor of our 225,000-square-foot Chicago headquarters, you can feel the energy created by more than 700 sales representatives hustling to move over 14,000 shipments every day. When the last load is booked, you might find co-workers gearing up for summer softball, talking shop at our weekly “Beer Friday,” or competing in a game of foosball, ping-pong, or pop-a-shot.

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