Part Time Support Specialist

| Chicago
Please send resume and cover letter to [email protected]
Apply now

What We Need:

We are seeking a technology-oriented problem-solver who naturally goes above and beyond to ensure client satisfaction. The ideal candidate would be and posses strong customer service skills . The Chowly Support Specialist will act as the first line of client support for our valued clients by offering immediate and accurate assistance, tackling technical issues head on, and becoming an integral member of the Chowly family.

Who You Are:

Do you love to go above and beyond to ensure client satisfaction? Do you have a desire to help others and solve problems? We're looking for a like minded individual who is interested in joining our support team!

As a rapidly growing Chicago startup we are looking to expand our team. At this time, we are looking for enthusiastic individuals who can listen to our clients’ issues and offer a unique and innovative solution to each problem. Additionally, we are seeking individuals who can approach every issue with an intention of a positive outcome and is exhilarated by a start-up, growth mentality. A background in customer service and technology support is preferred. Ability to work nights, weekends and holidays is required. This is a part-time position offering 18-30 hours of work per week, with room for advancement.

  • Self-motivated – Micro-management is not for you -- You’re determined to get the job done, no matter what it takes.
  • Inquisitive – You are a natural investigator. You love getting to the root of the problem and developing smart, effective solutions.
  • Empathetic – You listen well and are emotionally intelligent. You communicate with understanding and grace.
  • Flexible - You’re not afraid to tackle and resolve any issue that comes your way. When the going gets tough, you kinda like it.
  • Team Oriented - You possess the skills, though you really shine when you are supporting your team focused on the same goal.
  • Solution-Oriented - You work to understand the problem, but at your core it is providing workable solutions that keeps you going.

What you’ll do:

  • Accurately and proactively creating, maintaining, and resolving tickets through FreshDesk.
  • Assist clients with a variety of questions and concerns over a variety of communication channels (FreshDesk, phone, email, etc.).
  • Support clients with a variety of service requests and technical issues.
  • Testing and reproducing client issues to determine the cause of the problem.
  • When needed, update mappings between Third-party Online Industry Solutions (TOOS) and connected Point-of-Sale (POS) menus.
  • Keep accurate records and document customer service actions and discussions.
  • Communicate with operations team on any clients that need following up, leaving detailed notes on situations that need higher attention.
  • Be an advocate for and champion of Chowly Support Specialists.

Qualifications

  • 1 year experience in a Customer Service focused field
  • Experience with in-person or phone customer support
  • Proficiency in the use of MS Office and Gmail
  • Proficient Mac user preferred
  • Past experience with CRM preferred
  • Ability to pass background screening
  • High School degree or experience preferred
  • Ability to triage workload in a fast-paced high volume work environment
  • Strong organizational skills to manage daily tasks and routine assignments
  • Strong teamwork and communication skills — will involve interfacing and supporting various functional departments
  • Strong work ethic with a quality over quantity mindset

Chowly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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Please send resume and cover letter to [email protected]
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • Ember.jsFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • AxureDesign
    • JIRAManagement
    • TrelloManagement
    • GitLabManagement
    • SalesforceCRM
    • MailChimpEmail
    • HubspotEmail
    • WuFooLead Gen

Location

We're located right in the Loop of Downtown Chicago! Close to the Lake CTA stop and tons of great lunch spots!

An Insider's view of Chowly Inc.

What’s the vibe like in the office?

The vibe in the Chowly office is truly electric. To walk into an office full of smiling faces and laughter everyday makes me excited to come in every morning. I have never worked somewhere where every single team member is passionate about the product and the company.

Mallory

Configuration Specialist

How do you collaborate with other teams in the company?

Depending on the project, I find myself collaborating with implementation teams, enterprise account managers, or product development. We communicate through a number of different mediums including slack, email, and in person. Every project is different, and success strongly depends on cohesive and efficient teamwork.

Alex

Enterprise Account Executive

What makes someone successful on your team?

I think you need to be excited to learn, ready to help coworkers and have a sense of humor. I walk into work each day ready to learn about our clients and how our work benefits their operations. We work collaboratively and individuals are always sharing their knowledge. Team members are always willing to answer questions and pass down information.

Morgan

Data Integration Specialist

How do you make yourself accessible to the rest of the team?

We strive to have an open door policy at Chowly. Any team member can schedule time with leadership to share ideas, innovations, or talk about a recent challenge or struggle. This accessibility allows us to change and grow organically which drives teamwork across all levels.

Joe

COO

How would you describe the company’s work-life balance?

Chowly has provided me with a work environment that feels like a dream. I have to remind myself I'm at work. If you’re looking for a company with good pay, great benefits, amazing leaders, a comfortable environment, constant motivation, lovely team members and the freedom to work without being micromanaged while still having support, come to Chowly

Kristina

Financial Director

What are Chowly Inc. Perks + Benefits

Chowly Inc. Benefits Overview

At Chowly we offer a wide variety of benefits listed below.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Some additional perks after work are happy hours, potluck dinners, and local activities.

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Apply now
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