OfficeLuv’s supply ordering technology platform is growing rapidly and we’re looking to add a Operations Coordinator to join an amazing team focused on accelerating our growth. You would be an early member of a fast-paced operations team that is building a one of a kind supply chain for businesses around the country.
The role of the Operations Coordinator is to help execute our mission of creating an excellent customer experience by fulfilling orders through clever automation with a human touch. This individual is responsible for managing the entire fulfillment process - from fulfilling orders on a timely basis, to providing world-class customer service, while building genuine relationships with internal and external stakeholders. You’ll interact with customers, vendors, and interdisciplinary team members regularly. We believe in giving talented people autonomy to be creative and resourceful. The playbook is still being written and you’ll have a chance to help write a chapter.
Our platform is solving an important problem that has incredible potential across dozens of verticals. We’re excited for the Operations Coordinator to jump on board and continue to build on our momentum across the country!
You believe in creating the best possible customer experience
You are incredibly detailed, love organization, and are driven by results
You're personable, professional, and positive!
You have great communication skills and are comfortable interacting with customers and account managers on a regular basis
You get excited about solving hard problems.
You have a motivating energy and a flexible demeanor
You are punctual, responsible and willing to learn new things
You are comfortable with uncertainty and changing job descriptions
You believe that things can always be improved and never stop looking for ways to get better
WHAT YOU'LL DO
Fulfill requisitions on behalf of customers for a variety of products across a variety of vendors
Place purchase orders with suppliers, schedule deliveries and manage logistics
Create and maintain accurate product listings in our catalog
Adhere to documented standards around approved items, pricing, and vendors
Verifies purchase requisitions and acceptable vendors by comparing items/vendors requested to catalog; clarifies unclear items; recommending alternatives.
Foster and maintain strong relationships with Operations, Sales, Account Management, Finance, and across the organization
Thoroughly communicate through customer support channels regarding issues and resolution of orders
Proactively contact vendors on occasion to ensure on-time deliveries, resolve stockouts and other problems
Verifies receipt of items by comparing tracking information to customer feedback; resolve shipment errors with suppliers
Collect and Document performance data on shipments and vendors
Assist and contribute to process improvement projects within the department and across the organization
Perform basic data analysis as needed
Experience in Customer Support or communicating directly with customers via email
Experience with Data Entry in a variety of software systems
Excellent Verbal and written communication skills
Proficient in Microsoft Excel / Google sheets
Experience in Purchasing, Procurement, or Supply Chain a plus
Bachelors Degree preferred
Competitive hourly wage
Medical, Dental and Vision Benefits
Opportunities for growth and professional development
An amazing, fun, family-like culture