Operations Associate

| Chicago

About Shiftgig

 

Shiftgig connects businesses with the on-demand workforce through our industry-leading mobile platform. Our technology provides financial opportunity for workers seeking flexibility and choice while delivering powerful business agility to companies.
 

Responsibilities

  • Use resources to engage current workers and/or secure new talent for unfilled shifts.

  • Assist filling events two weeks in advance.

  • Track success rate of different recruitment methods.

  • Further Project Plans on various events.

  • Flag troublesome events to Customer Success Managers when needed.

  • Assess staff quality and on brand qualities/attributes.

  • Manage re-engaging staff prior to events to ensure they will be attending.

  • Monitor Specialists’ first shifts: confirming/preparing them.

  • Sync with Customer Success Managers on projected activity.

  • Monitor client-specific training completions (Bridge).

  • Event-specific communication, schedule management (removing no-shows), compliance, etc.

  • Support on-site events when appropriate.

Requirements

  • Flexible and adaptable

  • Optimistic and determined

  • Strong attention to detail

  • Great communicator in multiple channels: email, text, phone, in person

 

Shiftgig is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SwiftLanguages
    • KotlinLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • AWSFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • HubspotAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ZeplinDesign
    • Usertesting.comDesign
    • Proto.ioDesign
    • ConfluenceManagement
    • JIRAManagement
    • HubspotCMS
    • SalesforceCRM
    • SendGridEmail
    • HubspotEmail
    • HubspotLead Gen

Location

Our office location offers quick access to local transportation, tons of dining and shopping options, and is just blocks away from Millennium Park.

An Insider's view of Shiftgig

How does your team reward individual success?

Our team works to acknowledge and bring to fruition great ideas so they reach customers. Seeing how an individual’s work impacts a customer’s life for the better is the biggest reward. We also take the time to celebrate big team milestones, with champagne, to appreciate how far we’ve come.

Joe

Director of Design

How do you collaborate with other teams in the company?

Collaborating with other teams in the company is a great opportunity. When I need more clarity on a product feature I am developing, my first instinct is to get up and talk to those who will be impacted. By having a simple conversation with a teammate, you can learn so much and make the initial feature idea more valuable.

Sohel

Android Engineer

How does the company support your career growth?

"I found Shiftgig straight out of college with little work experience due to being a full-time student and mom. Shiftgig took a chance on me and hired me in an entry level position as Centralized Sourcer. Two years and a few promotions later, I'm a Specialist Hiring Analyst and continuing to learn and grow in my career."

Michelle

Specialist Hiring Analyst

What unique initiatives do you have that encourage innovation?

Each quarter, product and engineering steps away from our traditional sprint cycle and participates in a special innovation sprint. We embrace exploring new ideas that could impact the future of Shiftgig. We hold a pitch session, form teams, and a week later, demo our results. Oftentimes, our prototypes and learnings inform our roadmap.

Rick

Chief Executive Officer

What does your typical day look like?

Each day the product team does a daily check-in to catch up on yesterday’s accomplishments, today’s plans, and any blockers in the way of our goals. Our product development process is centered on close communication with internal and external stakeholders which enables us to discover problems and validate and build solutions effectively every day.

Irem

Product Director

What are Shiftgig Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
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