Operations Associate

| Chicago

YOUR ROLE

You’ll be the mastermind behind our customers’ success - managing our customers and carriers experience through your relationships and technical expertise. You’ll become an industry expert, partnering with shippers, brokers, and carriers to unify communication in one place - the FourKites platform. You’ll wow them with your quick and flawless execution of our carrier/broker setup process.


RESPONSIBILITIES

  • Onboarding carriers to our platform - sending and receiving files, using creativity to solve unique and changing problems, and setting up integrations
  • Participate in customer and carrier calls, taking notes and setting follow-up tasks and action items
  • Provide weekly updates on onboarding progress
  • Maintain accurate records in the CRM
  • Work cross-functionally with Marketing, Sales, and Engineering to streamline processes and improve our product
  • Complete strategic projects as assigned


ABOUT YOU

You love variety and can manage multiple tasks at the same time. You can jump from a call to an excel spreadsheet to a cloud CRM with ease, and execute flawlessly in each thing you do. You are obsessively organized, detail-oriented, and driven.

  • You thrive in fast-paced environments and are comfortable with ambiguity and lack of structure
  • You enjoy solving challenging problems using critical thinking and creativity
  • Entrepreneurial spirit - you make things happen and proactively step up when you recognize an opportunity
  • Intelligent with strong verbal and written communication skills
  • Superior organization skills and attention to detail
  • Comfortable talking to a wide variety of people, including senior leadership
  • Insatiable curiosity - you love learning new things

REQUIREMENTS

  • Bachelors degree from an accredited university
  • Proficient in MS Office, Google Apps, and CRM tools
  • Experience in logistics or SaaS a plus
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Location

Modern office at 1 N Dearborn with views of the Picasso and the Flamingo. Near almost every CTA train, and many express bus routes.
1 N Dearborn, Chicago, IL 60602

Perks of working here

Commuter Benefits
Dental
Happy Hours
Health Benefits
Vision
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