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Manager, IT Systems Operations

| Chicago

 

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

 

Groupon's Systems Operations team are the stealth heroes of Groupon's success story. Thousands of people need to feel confident that their tools work, and that's where we shine.

 

As the Manager of IT Systems Operations, you will lead the Systems Operations team as they design, maintain, and operate the helpdesk toolsets, system monitoring platforms, and systems management platforms. In this hands-on management role, you will be responsible for balancing the team's workload while collaborating with other departments and handling routine managerial duties. You and your team will also handle Active Directory maintenance as well as our onboarding/offboarding processes.

 

We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work?

 

Our ecosystem:

  • Languages: PowerShell, PHP, GAM, .Net, SQL, and Python.

  • Microsoft Active Directory, SCCM and Jamf Casper Suite.

  • Deployment to our own data centers

  • GitHub

  • JIRA

 

You’ll spend time on the following:

  • Lead the maintenance and development of systems management platforms, Helpdesk tools, alerting, and account provisioning and de-provisioning systems

  • Collaborate with teams across Groupon to ensure new technologies and solutions are properly documented and managed

  • Build service artifacts, plan deployment, oversee timeline and tasks with project management and teams

  • Identify and lead efforts to implement improvements and automations for routine and repetitive tasks

  • Improve service stability and lead the integration of newly acquired companies and/or separate divested divisions

  • Manage, coach, and mentor junior staff

  • Drive the discussion and decisions of technical topics related to the team, as well communicate incidents to impacted stakeholders.  

  • Participate in on call rotations as needed.  

 

We’re excited about you if you have:

  • Bachelor's degree

  • 5+ years experience IT System Operations; including 1+ year experience full cycle team management responsibilities

  • You have experience designing and implementing Systems Management platforms, including architecture components, O/S deployment and configuration leveraging SCCM and Jamf, application configuration and deployment, custom database design and implementation, and UI design.

  • You have experience automate repetitive tasks with Python or Powershell.

  • You have experience with Google Apps Administration, including security settings, global configurations, migration and integration tools and processes, and programming within provided API tools as well as using GAM to accomplish these tasks.

  • You have experience with monitoring systems such as Solarwinds, Nagios, etc.

  • You have strong TCP/IP knowledge, including DNS and DHCP

  • You have good communication and teamwork skills, both face to face and via keyboard

  • A big plus if you have MS or PhD in Computer Sciences or related fields

 

We value managers who are:

  • Customer-focused: We believe that doing what’s right for the customer is ultimately what will drive our business forward.

  • Obsessed with quality: Your solutions are elegant and scale globally

  • Team players. You believe that more can be achieved together. You listen to feedback and also provide supportive feedback to help others grow/improve.

  • Fast learners: We are willing to disrupt our existing business to trial new products and solutions. You love learning how to use new technologies and then rapidly apply them to new problems.

  • Pragmatic: We do things quickly to learn what our customers desire. You know when it’s appropriate to take shortcuts that don’t sacrifice quality or maintainability.

  • Owners: Managers at Groupon know how to positively impact the business.

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • AccessDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • BasecampManagement
    • JIRAManagement
    • SalesforceCRM

Location

Our headquarters is nestled alongside the Chicago River in the bustling River North neighborhood, close to both blue and brown line CTA trains.

An Insider's view of Groupon

How would you describe the company’s work-life balance?

Groupon provides an environment where I can strive for maximum work-life effectiveness, room for growth, and there is always something new to do. I enjoy spending lots of time at work because I love what I do; the hours are not burdensome, Groupon fits me. I define success in my own terms & Groupon provides us with the flexibility to be successful.

Milan

Senior Manager of Operations

What kinds of technical challenges do you and your team face?

We are working on arriving at the optimal attribution models across different areas of our business. For example, the attribution of a purchase to a specific experience — a home page feature, an email, a push notification — likely has a different window of time where we can reasonably say a specific purchase is a result of a specific experience.

Kristi

Data Scientist

How has your career grown since starting at the company?

Here at Groupon, what you do matters. I got my start at Groupon as an intern and have had the opportunity in the past (almost) 5 years to build out a global volunteer program that has engaged over 5,000 employees in over 63,000 hours of service supporting the work of close to 650 nonprofit organizations.

Alicia

Program Manager, Employee & Community Engagement

What projects are you most excited about?

Recently, we committed to having 100% of our job descriptions reviewed for gender balance by the end of 2018. Also for 2018, work will continue with our Employee Resource Groups, who play a pivotal part in the attraction and selection of diverse top talent, and themselves can be developed and promoted into company leaders.

Carlos

Head of Diversity Recruitment

What are Groupon Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Recreational Clubs

Additional Perks + Benefits

Fitness benefits. Free office shuttles. Paid parental and family leave. Comprehensive sales training program. Sense of joy. Onsite cafes. Unlimited Routine Time Off (RTO). Flexible spending accounts. Life & AD&D insurance. 401(k). Disability coverage.

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