IT SUPPORT SPECIALIST

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Due to remarkable growth and new product initiatives, Trading Technologies is looking to add an entry level IT Support Specialist for our Chicago office. This position will be responsible for servicing the company’s broad range of IT needs including ticketing system management, new user setup, fielding service desk calls and other technical responsibilities. This position will begin hourly (40 hours per week, plus any overtime) and assuming a successful training period of 3-6 months, will become a salaried position eligible for benefits and stock options.

Responsibilities

  • Answering IT service desk calls and emails for internal IT related requests
  • Tier 1 and Tier 2 service related responsibilities
  • Ticketing system management
  • New user setup of hardware, software, operating systems, account management and setting up corporate and test environments
  • Telephone administration of Avaya IP phone systems
  • End-user hardware/software support including printer maintenance/repair and troubleshooting and configuration of mobile email devices
  • PC imaging
  • Active Directory administration
  • Asset management of inventory and all IT related equipment
  • Onboarding and offboarding users
  • Maintain conference room A/V equipment
  • Create and maintain documentation for supported systems.
  • Documents will be for a variety of audiences including end users
    Manage the Tech Tap – Trading Technologies’ bar space for staff

Qualifications

  • 1-2 years experience working with and troubleshooting PCs and Macs
  • Experience installing and troubleshooting issues with hardware and software including, Windows 8, Word, Excel, Outlook, Windows Server 2008, Mac OS and G Suite
  • Experience hooking up hardware and peripherals
  • Experience with a scripting language (Python, Powershell, C++, Java etc.) both for automation and maintenance
  • Basic experience with laptop, network and server support
  • Basic Microsoft Active Directory account management/administration
  • Strong interpersonal skills and experience dealing with customers
  • The ability to lift items up to 45 pounds (Required in the handling of PC and Server hardware)
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Send resume to [email protected]
Apply now
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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages

Location

222 South Riverside Plaza, Suite 1100, Chicago, IL 60606

An Insider's view of Trading Technologies

What makes someone successful on your team?

It all comes down to being curious, to challenge yourself and to break through those challenges. One thing we thrive to do is improve and innovate, and think outside the box. It's about being curious, consistent and persistent. Not to just ask questions, but to ask the right questions and find the right solutions.

Mathis

Software Engineer

What are Trading Technologies Perks + Benefits

Culture
Volunteer in local community
Eat lunch together
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement

Additional Perks + Benefits

Professional development course offerings and reimbursements. Open kitchen and craft beer bar. Health and wellness benefits, such as quarterly chair massages and gym discounts. Charitable matching for donations. 22 days of paid time off, plus holidays. Flexible spending accounts for medical and transportation. Life and disability insurance. Employee assistance services. Beautiful new office with relaxed environment.

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