IT Demand/Capacity Manager

To ensure development capacity required from Vanguard is aligned and managed towards McDonald’s overall strategy as well as planned and prioritized in the most efficient manner in order to achieve optimal usage of the technology resources and deliver maximum business benefit.
The Senior Demand Manager is responsible for the ongoing governance and administration of the demand management function and associated processes for all sources of IT demand. This role will provide governance and management of the demand pipeline and act as primary partner for McDonald’s functional to capture, structure, align and plan demand and match this demand with the Vanguard supply function’s capacity.
The Senior Demand Manager will participate in the annual planning cycle as well participate in the structuring, capturing and estimation of demand on an ongoing basis and mapping of the demand against the agreed to contract terms.
The Demand Manager will work with McDonald’s and Vanguard partners to refine processes for demand forecasting, resource capacity management and portfolio planning aligned to the agreed engagement model.
The role will provide actionable demand and capacity information to senior IT leadership.

REQUIRED SKILLS:
• Bachelor’s degree or equivalent in Computer Science, Business, Finance or Engineering is required.
• 10+ years’ experience in an IT organization
• 3+ years’ project management experience; PMP certification is a plus
DESIRED SKILLS:
• Ability to build relationships across the organization and engender genuine dialogue across teams
• Proven ability to influence and lead without formal (line) authority
• Excellent conflict resolution and problem solving skills
• Ability to facilitate meetings with senior leaders
• Demonstrated ability to work well in a team environment and to lead others to complete work activities
• Strong communication and presentation skills and a proven ability to work with employees at all levels of the organization

Develop, define and implement the overall IT demand management structure & processes in alignment with the Vanguard contract.
• To initiate, participate and contribute (at a high level) to any ongoing business activity which will create substantial IT demand.
• Attend all relevant Business and decision making forums which deal with future IT demand and new requirements.
• Ensure new demand is entering the process through the agreed to intake process.
• Liaise with the PMO to shape and implement the demand management processes as well as the regular liaison / relationship management interactions.
• Monitor and report on KPIs for Demand Management (as per the Vanguard agreement)
• Ensures timely and accurate reporting of all IT demand related issues to senior management and key stakeholders.
• Develop KPIs for Demand Management as well as dashboards and regular reports to create transparency and tracking of change requests and projects.

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Technology we use

  • Engineering
  • Product
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    • AngularJSFrameworks
    • ASP.NETFrameworks
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    • CustomDatabases
    • CustomAnalytics
    • CustomDesign
    • Custom Management

Location

In the heart of the West Loop, a vibrant and rapidly growing tech neighborhood. Our new HQ is accessible by all forms of transportation.

An Insider's view of McDonald's Technology

What’s the vibe like in the office?

The entrepreneurial spirit at McDonald’s is noticeable at all levels. People inspire; people are nimble; people are team-driven; people are focused on evolving and improving. When you walk around the space, you can feel the energy that comes from collaboration and problem-solving. I am motivated to push myself every day.

Jen

Product Manager, Global Mobile App

What kinds of technical challenges do you and your team face?

We are providing insights and real time event data for decision making and marketing activation at a scale very few other companies can compare to. We are moving from a 1 to many CRM strategy to a 1 to 1 contextual and personalized experience for our customers and are watching our data drive the direction of feature development within McDonald’s.

Eric

Sr. Manager, Digital Analytics

What does career growth look like on your team?

Working at a company of this Global scale has stretched my skills like never before. The sheer number and variety of customers using the product I work on every day is both challenging and exhilarating; developing my skillset in a way that would be hard to match elsewhere

Jade

Sr. Product Manager, Kiosk

What's the biggest problem your team is solving?

McDonald’s has a few consistent challenges that we’re always solving for - scale and flexibility are critical. Every piece of technology that we build has to be scalable to 30,000+ restaurants! The second challenge is flexibility –we need to provide a consistent and reliable experience, and every restaurant is unique!

Whitney

Product Capabilities and Innovation

What are McDonald's Technology Perks + Benefits

Culture
Volunteer in local community
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
McDonald's provides both short and long term disability benefits at no cost to you.
Dental Benefits
McDonald’s Dental Plans allows you to see the dentist of your choice and provides coverage for preventive, basic, major and orthodontic care at 100%.
Vision Benefits
McDonald's Vision Plan provides eye exam coverage and benefits that reduce your costs for prescription eyewear, contact lenses and laser vision correction.
Health Insurance Benefits
McDonald’s offers medical plan options to help pay for the cost of health care when you need it. During enrollment, you can sign up for the insurance and pick which plan is best for you.
Life Insurance
McDonald’s automatically gives you basic life, dependent life, accidental death and dismemberment (AD&D) and Business Travel Accident Insurance (BTA) at no cost to you.
Onsite Gym
We have an 8000 square foot gym on our 9th floor with best-in-class equipment, classes, personal training, and magnificent views of the city!
Retirement & Stock Options Benefits
401(K) Matching
Once you’re eligible for the company match, McDonald’s will match your contributions with $1 for each $1 you contribute up to a maximum of 6% of your annual pay, up to IRS limits.
Performance Bonus
Match charitable contributions
McDonald’s Matching Gifts Program encourages employee support of not-for-profit organizations. Under this program, McDonald’s gives $1 for every $1 you contribute, up to $5,000 a year.
Child Care & Parental Leave Benefits
Child Care Benefits
McDonald’s has agreements for employee child care discounts to help you with the cost of child care while you work.
Generous Parental Leave
McDonald’s provides four types of Parental Leave, and you may be eligible for one or more of the types of leave listed: Paid Parental Leave, Maternity Leave, Adoption Leave, Unpaid Parental Leave.
Flexible Work Schedule
McDonald's provides employees with a flexible work schedule that includes Summer hours, Core hours, Compressed week, Flexible start and end times.
Family Medical Leave
The Family and Medical Leave Act (FMLA) and certain state laws allow you to take unpaid leave to care for yourself and your qualified family members, as long as you are eligible.
Adoption Assistance
McDonald’s Adoption Assistance Program helps with the costs of adopting a child. The child must be under age 18 and not related to you by blood or marriage.
Vacation & Time Off Benefits
Generous PTO
McDonald's employees receive between 15 and 25 days per year of paid time off based on years of service.
Sabbatical
Eligible employees get 40 days of paid sabbatical after their first 10 years of working at McDonald's
Paid Holidays
Paid Sick Days
McDonald's employees receive 100 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Happy hours are hosted on Thursdays in the summer, and twice a month on Thursdays during the remainder of the year.
Parking
McDonald's offers employees paid on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Continuing Education stipend
Paid industry certifications
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