Implementation Specialist

| Chicago
ActiveCampaign is quickly becoming a leader in marketing automation and intelligence. We are growing at a substantial rate due to our product and support offerings. The Implementations team has an overarching goal of helping our users start using ActiveCampaign as quickly and efficiently as possible. As an Implementation Specialist, you will scope out projects and deliver project plans to ActiveCampaign users as well as complete the tasks necessary to finish all projects on time. 

What You Will Do:

  • Importing and recreating customer data from other email & marketing automation platforms
  • Scoping projects via a 'statement of work' and/or a project roadmap
  • Setting and adhering to project due-dates
  • Occasionally leading calls with clients to project their needs
  • Driving product driven solutions via colleagues and collaboration
  • Following the best practices of the implementation processes “from soup to nuts”
  • Mastering the ActiveCampaign software
  • Maintaining a great customer sentiment

What We Are Looking For:

  • 1+ year in a SaaS implementation role
  • Ability to concurrently manage multiple projects
  • An empathetic approach to working with customers and peers
  • Great communication/consultancy skills
  • High-quality results
  • Data and process driven mindset

Nice To Haves:

  • Experience with marketing automation platforms (ie. Hubspot, Infusionsoft, etc)
  • Familiarity with SMB solutions (WordPress, Zapier, Shopify, etc)

We continually invest in our employees and offer comprehensive benefits including 100% coverage of your medical premiums and 50% for dependents, open vacation policy, fully paid maternity and paternity leave, 401k matching, catered lunches every day in a kitchen stocked with snacks and fresh fruit, free CTA or Metra passes, and a DIVVY bike membership (to name a few). At ActiveCampaign, we are committed to maintaining a culture that is inclusive and diverse. Our colleagues foster an environment that is warm, supportive, and helpful where we treat each other exceptionally well. We are looking to add curious, driven, and creative individuals to our team who are ready to grow with us!

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Location

Beautiful Chicago Loop Office overlooking State Street with views of the lake and Millennium Park and is minutes from the Metra & CTA.
1 N. Dearborn, Chicago, IL 60607

Perks of working here

401(K) Matching
401(K)
Beer on Tap
Casual Dress
Commuter Benefits
Daily Meals Provided
Dental
Game Room
Happy Hours
Health Benefits
Onsite Gym
Generous Parental Leave
Recreational Clubs
Stocked Kitchen
Unlimited PTO
Vision
Volunteering Opportunities
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