Implementation Specialist (Customer Service)

| Chicago
Email Joe Lawton at [email protected] and include Built In Chicago in your subject line
Apply now

The Chowly Implementation Specialist provides a 5-star customer experience to all Chowly clients. Working in-office, the Implementation Specialist is in charge of onboarding new clients and walking them through the operational process. This includes welcoming the client to Chowly while making sure the team is set up for success by gathering needed information, detailing the service, making sure expectations are set and met, and managing this information in our CRM. This is a full-time role with room for career growth through managing other Implementation Specialists in the department.

The Implementation role is rewarding as you build relationships with all of our clientele. Being the first contact in the operations team, you have the opportunity to set the client and the rest of our team on right  track to success.

By working at Chowly Inc. you award yourself the opportunity to begin on the ground floor of our operations team at one of BuiltIn Chicago’s top startups to watch for in 2017.

Requirements

  • Excellent customer service

  • Patience dealing with diverse client base

  • Attention to detail and being able to simplify complex thoughts

  • Drive to always “make it right” for the client

  • Working with large data and information

Responsibilities

  • Onboard clients from signed agreements with first contact

  • Walking through the product and service with clients

  • Gathering needed information to move clients through our pipeline

  • Recording all notes and confirmations made during calls/check ins

  • Coordinate with other operation teams with scheduling/management

  • Updating CRM and staying organized with detailed information

  • Inform management in a timely manner of compliance problems, project schedule delays, common issues that occur for clients, and other potential roadblocks

  • Perform other related duties and responsibilities as defined by management

Qualifications

  • 1 year experience in a Customer Service focused field

  • Experience with in-person or phone customer support

  • Proficiency in the use of MS Office and Gmail

  • Proficient Mac user preferred

  • Past experience with CRM preferred

  • Ability to pass background screening

  • Higher Education or experience preferred

  • Ability to triage workload in a fast-paced high volume work environment

  • Strong organizational skills to manage daily tasks and routine assignments

  • Strong teamwork and communication skills -- will involve interfacing and supporting various functional departments

  • Strong work ethic with a quality over quantity mindset

 

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Email Joe Lawton at [email protected] and include Built In Chicago in your subject line
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • node.jsLanguages
    • AsanaManagement
    • TrelloManagement
    • SalesforceCRM
    • MailChimpEmail
    • WuFooLead Gen

Location

Right in the middle of River North and we love it! Located right next to the Chicago brown line stop, it is an easy commute and next to plenty to do!
223 West Erie Street, Chicago, IL 60654

Insider's spotlight

What’s the vibe like in the office?

If I were to describe the ‘vibe’ at Chowly, I would say that it is team-oriented, collaborative, rewarding, and fun! We all strive every day to hit our team’s weekly and monthly goals and are always rewarded and compensated for our efforts. It definitely has a start-up feel as we are all invested in the growth and continued success of the company.

AJ

Data Integration Specialist

How do you collaborate with other teams in the company?

Collaboration is essential at Chowly. A variety of teams are constantly working together to re-imagine processes and ensure the success of our clients.

Lindsey

Implementation Specialist

What makes someone successful on your team?

I think you need to be excited to learn, ready to help coworkers and have a sense of humor. I walk into work each day ready to learn about our clients and how our work benefits their operations. We work collaboratively and individuals are always sharing their knowledge. Team members are always willing to answer questions and pass down information.

Morgan

Data Integration Specialist

We strive to have an open door policy at Chowly. Any team member can schedule time with leadership to share ideas, innovations, or talk about a recent challenge or struggle. This accessibility allows us to change and grow organically which drives teamwork across all levels.

Joe

COO

Here at Chowly Inc. we really embody the “Work Hard, Play Hard” environment. To be successful there are competitions during the week to push you to integrate the most restaurants. We want to make sure you are recognized for the work that you put into the company. So in return, we offer a monetary bonus as well as happy hours on Fridays.

Tim

Data integration Specialist

Perks of working here

Casual Dress
Commuter Benefits
Company Outings
Conferences & Training
Dental
Fitness Subsidy
Game Room
Happy Hours
Health Benefits
Unlimited PTO
Vision
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Email Joe Lawton at [email protected] and include Built In Chicago in your subject line
Apply now
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