Global Application Support

| Chicago

About Us:

Braintree builds products that make payments easier—so easy that they fade into the background, making entirely new kinds of interactions possible. Interactions like seamlessly paying for your ride share—or the condo you rented this weekend—without presenting a card or pressing a button, or buying a lamp on Pinterest...right from Pinterest. The Braintree full-stack payment platform lets companies build their own experiences and then scale their businesses around the globe. We're known for our technology but we're also known for our support, with internal risk and underwriting, account management and technical support teams who ensure a frictionless payments experience.

Acquired by PayPal in 2013, Braintree is now in an even greater position to change the way people pay. Headquartered in Chicago, Braintree has offices in San Francisco, New York, Sydney, London with employees stationed around the world.

The best talent deserves the best perks. Join the Braintree Team and you’ll get catered lunches, tuition reimbursement, public transit commute reimbursement, and much more! 

Check us out - Braintree on LinkedIn | Glassdoor | Facebook | Twitter

 

Global Sales Support Specialist

We're looking for an exceptional team player that can sell our payments platform to SMB merchants in our supported countries, while also supporting merchants through the application review process. This role will give you great insight to Braintree’s product and the entire organization's operations, helping lay the foundation to a career with Braintree. While on the global sales support team, you'll learn the ins and outs of our complex business while supporting new businesses around the world launch their e-commerce and m-commerce operations.

The Sales Support Specialist primarily provides sales guidance to prospects by detailing product features, answering questions and acting as the point of contact throughout the sales process, while delivering on team established KPI's. Daily activities include providing application support, email/phone follow-ups, staying abreast of product/feature updates, and assisting prospective merchants with their Braintree questions. We need someone who is motivated by providing thoughtful solutions, has a successful track record (preferably with a technology focus) in customer service and sales, is excited by challenges, and can convey their emotions in GIFs.

 

Responsibilities:

  • Provide expert advice and consultation for interested prospects on Braintree’s technology capabilities, product features and benefits.
  • Manage multiple channels of communication in a high volume environment.
  • Act as the advocate and liaison for prospects throughout the application process, including providing recommendations for changes in business model and processes.
  • Vet and qualify potential leads for the Mid-Market and Large Enterprise sales teams.
  • Keep track of activities in Salesforce.com, including status updates and notes.
  • Meet KPI goals.
  • Work as a team to identify efficiencies in the onboarding process and drive the best experiences for our merchants.

 

Requirements:

  • 1+ years experience in customer service or sales, B2B technology sales experience preferred
  • Self starter with high attention to deal and a strong work ethic
  • Comfort and experience working in a fast paced, high volume environment
  • Confident communicator with excellent verbal and written ability
  • Previous experience working with a CRM such as Saleforce.com
  • Must be highly organized and easily adaptable
  • Familiarity with the start-up ecosystem and the technology sector
  • Experience in the payments industry a strong plus
  • A desire to be a part of a sales process at a growing company

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply. You can also check out our FAQ!

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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ClojureLanguages
    • RustLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • DropwizardFrameworks
    • CassandraDatabases
    • PostgreSQLDatabases
    • S3Databases

Location

222 Merchandise Mart Plaza, Chicago, IL 60654

An Insider's view of Braintree

How does your team reward individual success?

Braintree is committed to continual improvement in the areas of D&I. We do this by:

Emphasizing our values of Ask Why, Care A Lot, and Solve Together
Ensuring D&I is an ongoing conversation at all levels of the company
Hiring a Program Manager committed to D&I full-time
Offering company-wide D&I trainings
Supporting employee developed events

Anna Johnson

Diversity & Inclusion Program Manager

What are Braintree Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
Game Room
Stocked Kitchen
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
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