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eCommerce Support Specialist

| Chicago

RXBAR: We manufacture, market and distribute whole food protein bars. While the protein bar market is crowded, RXBAR cuts through the clutter with a clean ingredient deck and disruptive branding. A unique, “No B.S” value proposition has propelled RXBAR to be a major, rapidly growing player in the nutrition category. 

eCommerce Support Specialist: Over the last 4 years, RXBAR has developed a strong eCommerce presence that has allowed us to have a direct touchpoint with our customers as we expand into grocery and retail across North America. The eCommerce Support Specialist will be responsible for supporting our eCommerce and Service teams by working with our developers and third-party vendors to diagnose and resolve issues related to our e-commerce site.

The ideal candidate is looking to be part of an exciting, fast-paced, innovative marketing team and is passionate about eCommerce. This person must possess strong critical thinking skills, have the ability to learn new tools and processes quickly, set high standards for themselves and have a strong attention to detail.

General Functions + Responsibilities:

  • Collaborate with the Service team to quickly identify, investigate and resolve issues on RXBAR.com
  • Troubleshoot the Magento CMS and third-party integrations
  • Assist eCommerce Solutions Manager in auditing integrations and third-party vendors on a regular cadence
  • Work with front end and back end developers to resolve issues
  • Create and manage products, users and discount codes
  • Assist with minor website edits on an as-needed basis
  • Support eCommerce Solutions Manager with user acceptance testing for new platforms, enhancements, and general maintenance
  • Provide support to members across the business who use Magento
  • Move quickly to make urgent web updates as necessary
  • Communicate issues or change on the website to relevant team members

Skills & Qualifications:

  • Positive attitude, a thirst for knowledge, and an excitement for growing our business
  • 3 - 5 years of related experience
  • Bachelor’s Degree in related field
  • Basic understanding of HTML, CSS and JavaScript
  • Experience supporting high-traffic e-commerce sites
  • Experience using Magento content management system preferred
  • Excellent planning, project management, analytical and facilitation skills
  • Ability to adapt communication to audience – customer, service, vendor, etc.
  • Proactive and takes ownership of tasks and issues and follows through to resolution
  • Must be able to multitask in a fast-paced, rapidly changing environment

Please NO Recruiter or Third Party / Agency Inquiries

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

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Location

412 N Wells Street, Chicago, IL 60654

An Insider's view of RXBAR

What's something quirky about your company?

Working at RXBAR becomes a lifestyle. We naturally love to share what work life is like on our personal social media accounts, whether it be new product launches, the amazing view from our rooftop, team meeting events, or all the workouts employees do together, it’s a unique almost cult-like culture but something we're so proud to be a part of.

Alyssa

Senior Event Coordinator

What's the biggest problem your team is solving?

Here at RXBAR, we approach and plan everything differently. Whether it be TV, outdoor media, podcasts or paid social, we’re going against the “norm” of traditional advertising and building a new, unique approach to break through clutter they see everyday. Our goal is to woo our audience so they lean in, not annoy and inadvertently push them away.

Jenny

Media Manager

How does the company support your career growth?

One of the key aspects that attracted me to RX, beyond the company's aggressive growth phase, was the Leadership Team's investment in developing its people. Individuals have the opportunity to own their development path & grow at an exceptionally fast rate in a company that promotes from within & w/o the constraint of a formal promotion structure.

Steph

Vice President of Operations

How do you empower your team to be more creative?

Anyone that joins our team is quickly introduced to the idea that innovation can come from anywhere. Placing ownership on our team members that they are the product advocates while also placing ourselves in our customer shoes, has enabled leadership and creative license. It's amazing to be a part of a company that places such an importance on R&I.

Eliana

Vice President of Research & Innovation

What are some things you learned at the company?

I love working at RX because the organization values me as an individual & as myself, where self-awareness is harnessed as a strength to accelerate growth. I am driven to build a new team (FP&A), training a financial muscle that empowers the organization through trust. I love the challenge of being a creator, as we question orthodoxy in finance.

Kirk

Director, Financial Planning & Analysis

What are RXBAR Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program

Additional Perks + Benefits

Our approach to perks: While our business is growing at an exponential rate, we've maintained the nimble, no B.S. mindset that has made us the fastest-growing nutrition bar brand in the U.S. The experience at RXBAR is different from day one. Beyond the typical offering of full benefits, 401k match and generous PTO allowance, we differentiate ourselves from other CPGs in the space. Every employee spends their first two weeks in Customer Service, enabling them to interact with the incredible customers we service everyday and adapt the servant mindset that drives everything we do. Immediate impact, opportunity for growth, educational opportunities, mentorship, creative thinking, diversity, exposure to senior leaders - these are all realities at RXBAR, not just buzz words. With our open-office format and pursuit of excellence, we foster an environment that supports personal and professional growth. To support the needs of our growing business, we've implemented "dynamic job descriptions" as individual's roles are constantly evolving, allowing them to take on added responsibility and new challenges.

Cell phone reimbursement, gym membership reimbursement, bike & helmet reimbursement and unlimited RXBAR's are a few of the extras you'll receive when working here.

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