Director, Supplier Performance Management - Zoro

| Northwest Suburbs

Company Overview

In the past seven years, Zoro has grown from a group of 6 people working out of a 2,000 square foot building, offering fewer than 100,000 products to a group of 300+ working out of a 60,000+ square foot building, offering more than 2,300,000 unique products.

Position Description

Leads the strategy and execution of Zoro's supplier performance management.

  • Drives accountability with suppliers to ensure operational standards are met and exceeded.
  • Design and implement metrics to measure supplier delivery performance.
  • Design and implement supplier outreach processes to efficiently communicate performance effectiveness and areas of needed improvement.
  • Design and implement processes to efficiently follow up on individual orders that are past due.
  • Integrate Supply Chain processes with Customer Service processes to efficiently update customers on delivery issues caused by supplier performance failures.
  • Closely collaborate with Product Management Leadership to ensure supplier management is coordinated between the strategic level (product managers) and operational level (supplier performance analysts).
  • Closely collaborate with Customer Service Leadership to ensure the efficient information and work flows regarding customer backorders and supplier performance issues.
  •  

Lead a team of Supplier Performance Analysts

  • Director will oversee a brand new team tasked with delivering an awesome customer experience through exceptional supplier performance. The Team will start with 3-5 Supplier Performance Analysts and quickly scale from there.
  • Takes personal accountability for the team's goals while also leading Team Members who are driven to constantly improve the Zoro customer experience through improved supplier performance.
  • Mentor and coach team members to encourage the growth and development of each individual's skills and professional experiences.
  • Establish appropriate goals and metrics designed to improve the overall Team performance and take appropriate action when necessary.
  • Design methodologies and processes to prioritize analyst workloads and workflows.
  • Lead the team through the implementation of process improvement projects with suppliers. 
  • Identify and implement a comprehensive approach to people, processes and systems to ensure maximum effectiveness and efficiency of the analysts' efforts.

Position Requirements:

  • 7-10 years' experience in related field.
  • BA/BS requried.
  • Strong working knowledge of e-commerce business strategies especially best practices for 3rd party supplier management and order fulfillment.
  • Must have an understanding of e-commerce generally and Zoro's business strategies specifically for order fulfillment processes.
  • Proven ability to lead successful teams by driving large volumes of high quality work, coaching team members for maximum professional growth and inspiring maximum team member engagement.
  • Demonstrated ability to embrace change, demonstrate agility in relation to change and persuade/lead others through the change to minimize team disruption. Ensure a continuously high performing team.
  • Netsuite and SAP experience preferred.

EEOC Statement

Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • DjangoFrameworks
    • Google AnalyticsAnalytics
    • JIRAManagement

Location

One office is in River North (Chicago), a community blossoming with culture and nightlife, and the other is in the northern suburb of Buffalo Grove.

An Insider's view of Zoro

How would you describe the company’s work-life balance?

We are driven and work hard, because we are growing like crazy! We are in this together because we want to be, not because we have to. On the flip side, I've never missed one of my kid's ball games, concerts, parent-teacher conferences, and when I take a vacation, I'm actually allowed to take it (of course, I'm available if you need me, team)! :-)

Adam

HR Leader

What are Zoro Perks + Benefits

Zoro Benefits Overview

Very competitive package - beyond your base salary, we offer bonuses, a 401(k) match and additional 401(k) incentive contribution, a full-scope of medical/dental/vision/life insurance benefits, voluntary benefits, shuttle service, a bunch of free food (free coffee, soft drinks, snacks, and free meals from time-to-time). Our North Suburb office has a subsidized cafe inside our offices that is a breakfast/lunch spot and coffee bar, in addition to a game room, recreation area and a rock room... yes a rock room... bring your axe and rock out on a break!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Optional Voluntary Benefit
Wellness Programs
Discount partnership with Sky Fitness.
Onsite Gym
Buffalo Grove equipped with workout bench, dumbells, free weights, a basketball court, badminton court, ping pong, air hockey, bags, golf net, outdoor volleyball, and we've even played quiddich!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
3.5% contribution by Zoro on a bi-weekly basis (whether you contribute or not). Additional 3.5% target contribution based on annual company performance.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
We've won a Dave Thomas award for having a solid adoption assistance program - that's pretty cool!
Vacation & Time Off Benefits
Generous PTO
Starting at 18 days per year with carryover option of up to 5 days.
Paid Volunteer Time
We like to give back to the local community. We have team builders focused on helping a variety of philanthropic organizations.
Paid Holidays
Zoro offers all employees paid time off to observe all major holidays.
Perks & Discounts
Casual Dress
We feature a range from shorts and t-shirts to those who embrace "Tie Tuesdays". Wear what makes you comfortable, but you may want to clean it up if you have an important customer in town!
Commuter Benefits
In our North Suburb office, we feature shuttle service to/from Buffalo Grove, Highland Park, and Deerfield stops. Also a commuter benefit program available as a voluntary benefit.
Company Outings
We've done many of these. From ball games to luaus to olympics to the zoo - Zoro finds ways to treat employees to lots of fun.
Game Room
Basketball, bags, driving range net, ping pong, badminton, video games, music room... we even played quiddich in our warehouse for our Harry Potter-themed Halloween event!
Stocked Kitchen
All offices feature coffee, soft drinks, sparkling water, tea, popcorn machine, random snacking opportunities, as well as an on-site cafe in our North Suburb office.
Some Meals Provided
Happy Hours
Sometimes happy hours provided by the company, but many team members get together outside of work because they want to, not because they have to!
Parking
Recreational Clubs
Softball, bowling, and dragon boat racing team... yes, dragon boat racing!
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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