Customer Support Representative

| Chicago

About Wyzant is the leading online marketplace for private tutoring. We are a small, successful, rapidly growing company located in the Bucktown neighborhood of Chicago. Our environment is very casual but the entire team has a real passion for delivering a quality product. We work hard but have a good time doing it.

About the Position 

As a customer support representative, you will be part of a small team responsible for managing relationships and providing service to existing and prospective tutors, parents and students.


  • Provide an exceptional, full life cycle customer experience to our users through phone, email and chat support
  • Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience
  • Tackle potentially complex and heightened user concerns with a positive and supportive attitude while making decisions and judgments to appropriately resolve those situations.
  • Proactively look for ways to identify trends and improve our processes
  • Collaborate with other team members to ensure consistent and seamless services to Wyzant customers while also exercising time management and task prioritization
  • Update customer information in Zendesk during and after each correspondence
  • Deliver exceptional quality and satisfaction scores. Maintain other individual metrics to the satisfaction of your manager


  • 2+ years experience in a customer facing position
  • Demonstrate patience and attentiveness in all communication and interactions
  • Motivation to meet and exceed expectations in a metrics driven environment.
  • Exceptional verbal and written communication skills
  • Strong organizational skills and attention to detail
  • Ability to think critically and creatively in order to proactively and independently solve problems
  • Experience with computer operating systems and ability to troubleshoot on demand
  • Maintain a positive and professional attitude and outlook with customers and coworkers


  • $15.50/hr starting with full benefits 


  • 40 hours per week. Anticipated shift is 12pm-8pm Tuesday-Thursday, 10am-6pm Friday, and 9am-5pm Saturday (remote), however flexibility is required and schedule may change based on department needs


  • Health and dental
  • Fully stocked kitchen for breakfast and lunch
  • Paid vacation
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1714 N. Damen Suite 3N , Chicago, IL 60647
1714 N. Damen Suite 3N , Chicago, IL 60647

Perks of working here

401(K) Matching
Casual Dress
Dental Benefits
Generous PTO
Happy Hours
Health Benefits
Pet-Friendly Office
Vision Benefits
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