Customer Success

| Chicago

Are you a little bit client service, a little bit sales?  Equal parts competitive about winning an up-sell as you are managing a complex business relationship?

LearnCore is looking for a proven client success advocate and farmer who also has the technical chops to be a product evangelist and expert.  Our Client Strategists spend their time building deep meaningful relationships with clients from End User to Buyer. We delight admins, and enable executives with exemplary industry and product knowledge and helping their clients find new and impactful use cases for LearnCore.  As a Client Strategist, you will be measured on how you influence the engagement, renewal and growth of your defined book of business.  

You will love to coach and be coached - and are obsessed with constantly improving yourself, your role and your company.  You are a digital native who gets excited about using our tool to learn and share “what good looks like” with your colleagues.

LearnCore is changing the way client facing teams perform by enabling them to learn, certify and practice their craft, staying on brand and driving their most critical messages forward.  Through ongoing coaching, sales teams sell more, other client teams serve and renew their customers at an improved rate.

 

RESPONSIBILITIES:

  • Manage all post-sale aspects of the customer experience for your book of business. (Farmer, not hunter.)
  • Help customers develop and execute an effective LearnCore strategy.
  • Establish timelines, educate and assist clients on implementation and rollout of account.
  • Build long-term relationships with existing clients - as well as new portfolio clients.
  • Help clients define, build, and execute strategy to exceed their goals and KPIs.
  • Quickly and easily get customers proficient with the platform.
  • Identify growth opportunities by encouraging the adoption of new LearnCore capabilities and functionality and ensure client contract renewal.
  • Plan successful marketing events and trade shows to build awareness.
  • Support and develop brand positioning and identity of LearnCore.
  • Quickly solve any and all open customer issues.Prevent customer churn and attrition.
  • Help be a creative spark in a collaborative work environment.
  • Communicate customer feedback to help guide LearnCore product roadmap.
  • Identify processes and effectively communicate both internally and externally.

 

REQUIREMENTS: 

  • BA/BS degree or equivalent.
  • Proven track record in digital technology, marketing agency, consulting, or similar field.
  • 4+ years of experience in a strategic customer facing role. 
  • Experience interfacing and managing high level client relationships.
  • Experience managing and successfully executing large project rollouts.
  • Positive attitude with a contagious work ethic.Creativity and a preference for working in small, collaborative teams.
  • Extremely strong writing and verbal skills.
  • Very detailed oriented
  • You noticed the bullet above was inconsistent with the rest of the list.
  • A passion for LearnCore, technology, and working with clients.
  • Sense of humor – it’s going to be fun ride!
  • An understanding of the corporate training landscape, including frustrations of companies is a plus.

 

WHY US?

  • Results driven team work environment, no politics.
  • Industry leading, multi-award winning, technology and team.
  • Opportunity for product ownership, and control.
  • Ability to make a significant impact in the business.
  • Massive opportunity for personal and professional growth.
  • Competitive salary, bonus, and benefits.
  • Great team perks.
  • Ability to be a part of something big with the future being extremely bright for LearnCore.

 

BENEFITS & PERKS:

  • Competitive Salary + Bonus Opportunities
  • Health, Dental, Vision coverage options
  • Pre-tax transit benefit options
  • Corporate gym membership
  • Quarterly volunteer events
  • Team Building activities, ping pong and foosball tables
  • Work with multi-award winning team, management, and product
  • High growth potential

 

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • PlayFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM

Location

Fifteen stories up on the north tip of the Loop overlooking the Chicago River. Transportation, food, happy hours, etc, are all within a few steps.
222 N LaSalle St., Chicago, IL 60601

Insider's spotlight

What's something quirky about your company?

We blast DJ Khaled "All we do is win" for every new sale! Funny how that song never gets old.

Kristen

Regional Sales Director

What's the biggest problem your team is solving?

Tirelessly perfecting functionality, performance, and cutting-edge training tactics of the LearnCore product, while dealing with an explosion of users.

Paul

CTO

How has your career grown since starting at the company?

I joined the company as employee 6 and we are now over 50. My friends thought I was crazy joining such a small company, but it was more of a calling for me. In my previous career, my life felt stagnant; and now every day provides a new challenge to solve.

Maria

Director of Client Strategy

What is your vision for the company?

We exist to challenge the talent status quo so our customers can win more conversations.

Vishal

Cofounder and CEO

How does the company support your career growth?

Well, we are a training company... so we have to walk-the-walk. Talent improvement is paramount to who we are. Get in touch to learn more.

Ethan

Cofounder

What are LearnCore Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Vacation & Time Off Benefits
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidy
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

HealthCare Options. Pre-Tax Transit. Learning & Development Initiatives. Corporate Gym Membership. Weekly Team Lunches.

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