Customer Success Specialist

| Chicago

As a Customer Success Specialist, you are a part of an amazing customer service team that helps make the claims process simple for everyone. We’ll rely on you to actively listen to our customer's needs and provide empathy during high-stress situations. We are looking for customer support experts who will provide the human connection to our customers, insurance adjusters, and body shops.

You work well under pressure and exhibit a high sense of urgency in a call center environment. You are a go-getter and a curious investigator who is not afraid of a challenge. You are ready to adapt to any situation and take complete ownership in finding the best solution. We are looking for top-notch customer service professionals who thrive in an environment of friendly competition.

Sound like you? Keep reading for more detail.

Your Day-to-Day

  • High sense of urgency around handling a high volume amount of inbound and outbound calls in a call center setting
  • Communicate effectively over phone, email and text
  • Utilize CRM technology to log all customer interactions
  • Maintain detailed files for documentation
  • Manage challenging customer service situations while maintaining a positive, empathetic, and consultative approach towards the customer at all times
  • Manage and set expectations for customers around required information, processes, and deadlines across multiple carriers
  • Meet and strive to exceed individual monthly, quarterly and annual goals in both production and quality

Your Qualifications

  • Previous experience in a customer service environment
  • Excellent communication (written & verbal) and management abilities
  • Highly driven and competitive in nature
  • Desire to work in a startup environment, with proactive mindset and minimal supervision
  • Experience with CRM software (e.g. Salesforce) major plus
  • Experience with a call center and/or general insurance knowledge a plus
  • Exceptional attention to detail
  • Well organized and strong work ethic
  • Outgoing, personable and fun
  • Proven track record of adaptability in a fast-paced environment

What We Offer

  • Very competitive compensation
  • Significant growth and advancement opportunities
  • 401k, paid time-off, casual dress code and subsidized gym membership in our building
  • Medical, dental and vision coverage
  • Fun, entrepreneurial work environment 

http://www.snapsheetapp.com/

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Technology we use

  • Sales & Marketing
    • SalesforceCRM

Location

Located in the heart of the loop our HQ is surrounded by various public transit options for an easy commute.

An Insider's view of Snapsheet

How does your team reward individual success?

Engineers that take initiative in driving product or architecture decisions are rewarded by being given more ownership in that area. We have Hack Days every other Friday which allows Engineers to build proof of concept projects that demonstrate the value of an idea. Strong ideas often become roadmap projects with that individual taking the lead.

Ryan

VP of Engineering

What projects are you most excited about?

Our machine learning initiatives are very exciting! We have a lot of data, which means we have enough training data to build sophisticated and accurate models. We have data of all different formats too, and the sky's the limit on how we can use it. It feels amazing to train and build a model that can perform tasks just as well as a human can!

Susannah

Software Engineer - Data

What does career growth look like on your team?

We’ve recently launched career pathing for each department in which career growth and expectations are clearly defined. Because our managers are focused on coaching and teams are focused on collaborating, all employees are developing each day through dynamic coaching, challenging projects and collaboration with peers.

Sarah

Director of Talent Management

What is your vision for the company?

I started this company to not only be a game-changer in the industry but to also build a culture where every person feels respected and values doing the right thing. You may hear me welcoming new hires to the ‘Snapsheet Family’. Employees should be empowered to bring ideas, make things happen, and in a word, THRIVE.

Brad

Founder & CEO

What are Snapsheet Perks + Benefits

Snapsheet Benefits Overview

Snapsheet promotes employees’ well-being with competitive compensation and benefits packages that include generous paid time-off, flexible scheduling, remote opportunities, parental leave and a 401K match program. Through Snapsheet’s annual company survey, we are able to keep a pulse on the benefits most important to employees and pivot where needed. Snapsheet fosters a team-oriented community by offering various social opportunities with regular Friday happy hours, milestone celebrations, team outings and company sponsored sports leagues.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
FSA allows you to save up to 30% on your eligible healthcare and/or dependent care expenses every year.
Disability Insurance
Employees can elect to enroll in Voluntary Life Insurance, Short Term Disability and/or Long Term Disability.
Dental Benefits
Snapsheet offers a free dental plan along with a more robust paid plan.
Vision Benefits
Snapsheet offers a free vision plan along with a more robust paid plan.
Health Insurance Benefits
Snapsheet offers two PPO plans and an HMO through BCBS. Additional offerings include domestic partner coverage and up to 6 infertility treatments.
Wellness Programs
Annually we offer a wellness week as a jumpstart for employees to make healthy choices in their everyday life. Employees can catch some vitamin D on our beautiful rooftop or relax in our nap room.
Onsite Gym
Our new in-building gym is available to employees before, after, and during work. The gym offers top-notch equipment and a variety of workout classes from yoga to kick-boxing.
Retirement & Stock Options Benefits
401(K)
Our 401(K) plan offers a broad selection of stocks, bonds and international index funds to choose from as well as Target Date Funds for those who prefer a simplified, age-based investment solution.
401(K) Matching
We encourages employees to save for the future with a 50% 401K employer match for the first $10,000 put in by the employee.
Child Care & Parental Leave Benefits
Generous Parental Leave
In addition to a 6-8 week STD buy-up option, Snapsheet provides 4 weeks of 100% paid parental leave following the birth of the employee’s child or the placement of a child with an employee.
Flexible Work Schedule
Our core hours are 9:00 AM CT - 5:00 PM CT, but we understand that things happen and encourage our employees to chat with their manager to allow for flexibility.
Remote Work Program
Our estimators and estimating managers work from home all across the country. At HQ, employees have the opportunity to work from home if it makes sense for their role/team.
Family Medical Leave
Snapsheet offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Vacation & Time Off Benefits
Unlimited Vacation Policy
Exempt employees have unlimited vacation time so they can take as many days as they need, providing it is approved by their manager.
Generous PTO
Non-exempt employees start with 10 days of paid time until they reach their 1-year anniversary when it increases to 15 days. At year 3, employees are eligible for 18 days of PTO.
Paid Holidays
Snapsheet offers employees 7.5 days of holiday pay to observe all major holidays.
Paid Sick Days
Snapsheet offers 7.5 sick days to employees.
Perks & Discounts
Beer on Tap
Every Friday Snapsheet offers a rotating selection of 4 beers (including a rose) during happy hour.
Casual Dress
Snapsheet does not have a dress code policy.
Commuter Benefits
Snapsheet offers pre-tax transit and parking benefits including Ventra, Metra, and ParkChek Pre-Tax Programs. We also provide discount parking with Parkwhiz.
Company Outings
We believe it’s important to take time out to celebrate as a team, whether it be quarterly team outings, the company-wide summer picnic or the annual holiday party.
Game Room
Employees are encouraged to take a break and use the game room which includes multiple televisions, video games, ping pong tables, virtual reality arcade, and pop-a-shot.
Stocked Kitchen
Snapsheet has two fully stocked kitchens including unlimited snacks, cereal, coffee, tea, soda and of course la croix.
Some Meals Provided
Once a month Snapsheet provides a catered ‘Fun Lunch’ with exciting themes and unique caterers so our employees can experience foods from all different cultures.
Happy Hours
Snapsheet has weekly happy hours every Friday. Employees are encouraged to head into the kitchen to enjoy chatting with their coworkers over a beer or glass of wine.
Recreational Clubs
Snapsheet sponsors office sport leagues year round including bowling, kickball, and beach volleyball.
Professional Development Benefits
Job Training & Conferences
Snapsheet offers a wide range of training programs to all employees including management and leadership development.

Additional Perks + Benefits

At Snapsheet, we keep our perks & benefits useful and simple because what matters most to us is creating a work environment where our people feel empowered to create, build and innovate. We think the biggest perk to working at Snapsheet is that cultivating an inclusive and supportive work environment for all is our top priority. At Snapsheet we have made a commitment, The Snapsheet Promise, to “create a working culture that respects the differences among colleagues and encourages individuals to contribute their best within an environment that is inclusive, open, flexible and fair….” We launched the Snapsheet Promise with an executive workshop for managers and an Unconscious Bias training for employees. To ensure everyone has a say in Diversity & Inclusion, Snapsheet created an employee run D&I Committee, which develops and drives initiatives to educate, celebrate and recognize employees from all walks of life.

Every single employee is encouraged to contribute to Snapsheet’s future. We give employees the tools to make an impact from sharing ideas at breakfasts with Executives, to living values that urge action and creativity, employees take pride in knowing they make an impact.

We promote employees’ well-being with competitive compensation and benefits packages that include generous paid time-off, flexible scheduling, remote opportunities, parental leave and a 401K match program. Through our annual company survey, we keep a pulse on the benefits most important to employees and pivot where needed. We foster a team-oriented community by offering various social opportunities with regular Friday happy hours, milestone celebrations, team outings and company sponsored sports leagues.

The spirit of hard work and empathy go beyond the walls of the office, as our Community Outreach Committee drives initiatives that positively impact local and global communities. From an annual canned food drive, to a company bike-a-thon to support autism research, we encourage employees to volunteer on a regular basis. Beyond the local community, we developed a partnership with Ignite, sending three employees to a developing country every year to give employees experiences that blend cultural immersion, community engagement and adventure.

At Snapsheet we believe that no matter the process, it can be improved until it makes life easier. Through a supportive work environment and philanthropic outreach, we will continue working to make the world better - starting from inside the office.

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