Customer Success Manager

| Chicago

The Customer Success Manager's core responsibility is to manage implementation projects from inception to production roll out. A successful candidate will be skilled at creating project plans, allocating resources, communicating with customers, and mitigating project based risk factors. The candidate will work with Product Management, Engineering, Operations, as well as Marketing and Sales teams to ensure each project's success.
A successful candidate will be able to manage multiple fast-paced implementation projects with set timelines, interpret the customer's business requirements, and assist with solution architecture for each implementation.
Customer Success Manager Responsibilities
•Execute on efforts to migrate existing clients from the Savo to the Seismic platform.
• Ability to manage 10+ fast-paced projects simultaneously
• Define criteria for success and scope implementation solutions in conjunction with the account team
• Serve as a key member of the account management team
• Work daily with customers to ensure success of projects and ongoing client satisfaction
• Translate customer needs and issues into a set of business requirements
• Craft detailed requirements of client solutions that can be passed to solutions engineering teams
• Conduct on-site project meetings and status updates with key accounts
• Provide ad-hoc troubleshooting and ongoing training for existing customers as needed
• Assist with the creation of training documentation as needed
• Assist with other services and support activities as required
• Some travel required
Customer Success Manager Requirements
• Bachelor's Degree in Business Administration, Engineering, Computer Sciences or related field required
• Master's Degree in Business Administration, Engineering, or Computer Science desired
• Advanced proficiency with the Microsoft Office Suite including Microsoft PowerPoint, Microsoft Word, and Microsoft Excel
• In-depth knowledge of data systems and structures
• Strong written and oral communication skills with proven ability to initiate and manage relationships with customers of all levels
• Self-starter with the ability to manage multiple projects simultaneously
• Advanced proficiency with Project Management styles including Agile and Waterfall
• Ability to understand and translate customer requirements
• Critical thinking, analysis, troubleshooting, and problem solving expertise
• Ability to effectively prioritize and escalate customer issues
• Ability to adapt to a rapidly changing environment
• Professionalism and ability to interact with all levels of management
• Intermediate to advanced knowledge of SQL (desirable)
• Previous experience with SaaS (desirable)
• Previous experience with technical writing (desirable)
• Understanding of the financial services industry (desirable)

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Atomic CSSLibraries
    • ASP.NETFrameworks
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • CassandraDatabases
    • DynamoDBDatabases
    • Cosmos DBDatabases

Location

222 W Merchandise Mart Plaza , Chicago , IL 60654

What are Seismic Perks + Benefits

Seismic Benefits Overview

Seismic's winning culture comes from a never-ending focus on highlighting the achievements of individual employees, the company as a whole, and how the two are inexorably linked.
Oh, and we have a little bit of fun too.
Seismic was named a Best Workplace by Inc. Magazine in 2018 and 2017 and has been named a Best Place to Work by the San Diego Business journal each of the past four years.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Medical FSA and Dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance with a payout of 2x an employee's annual salary for the duration of employment.
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
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