Customer Success Manager

| Chicago

Unique opportunity with a mobile marketing & technology leader
 
We help marketers unlock new revenue by arming them with the technology and expertise they need to succeed in mobile marketing. The Vibes Mobile Engagement Platform enables marketers to easily manage all mobile communication channels including text messaging, push notifications, Apple Wallet, Google Pay and mobile web campaigns — all through a single interface. Vibes has delivered more than ten billion mobile experiences on behalf of customers that include Chipotle, Discover, Old Navy, Home Depot, PetSmart, Foot Locker and Allstate, and is recognized as one of only four Tier 1 aggregators by the Common Short Code Administration (CSCA). To learn more about Vibes, visit www.vibes.com.

Are you looking to be at the forefront of mobile technology? Then our Customer Success team would be a great fit for you! Our team stands on the front-lines, bringing mobile programs to life for some of the biggest brands in the industry such as: Chipotle, Saks Fifth Avenue, The Home Depot, Banana Republic and Ford. Vibes provides brands with the mobile marketing tools, technology and expertise needed to infuse mobile throughout their holistic go-to-market programming. The customer success team at Vibes provides the expertise and strategic guidance necessary to ensure our customers achieve success on every level.

Responsibilities:

  • Partner with CS team on complex campaign set-up, reporting and testing
  • Collaborate with internal teams to architect compelling and impactful solutions
  • Partner with clients to understand goals and deliver beyond what they thought possible
  • Manage book of business effectively with emphasis on flawless execution
  • Support Sr. CSM and CS leadership on strategic accounts and initiatives
  • Develop deep, integrated relationships with our customers
  • Extension of customer marketing teams; find new opportunities to grow accounts and uncover/generate revenue
  • Manage and execute against contract deliverables
  • Help define customer goals, objectives and KPIs
  • Represent day-to-day customer voice within Vibes — owner of feedback loop with product and leadership 

You should apply if you:

  • You are a self-starter with good intuition and feel comfortable and confident delegating 
  • You identify as independent and influential
  • You are capable of both giving and receiving direction
  • You can quickly identify what you don’t know, and feel comfortable asking questions
  • You are a process driver, but not process driven
  • Looking for managers that are in invested in shaping their career development
  • You are results and data driven
  • You feel comfortable with some content creation and ideation
  • You feel comfortable presenting and leading conversations with the customer
  • Are interested in an office environment where passion drives hard work, and camaraderie brings us to the keg on a Friday afternoon

Requirements & Qualifications:

  • Bachelor’s degree 
  • Minimum of 3 years relevant client service/customer-facing experience 
  • You really love mobile, technology and innovation
  • Strong presentation skills 
  • Help contribute to overall company revenue targets

 

What we’re offering:

  • Career planning and development
  • Management and mentorship opportunities
  • Quarterly bonus opportunity
  • Generous PTO & 12 paid holidays
  • Competitive health benefits
  • Company sponsored volunteer opportunities
  • Stocked drinks, seasonal craft beer on tap
  • Secure indoor bike parking
  • Summer Fridays
  • Company happy hours
  • Casual work environment
  • And more!

Our Core Values:

  • Respect, Honesty, and Integrity for All Stakeholders
  • Always be Learning
  • Relentless Focus on the Customer
  • Never be Satisfied
  • Create Value
  • Seek Accountability and Ownership

Vibes is an equal opportunity employer that encourages and fosters diversity in the workplace. We offer a career building experience in a fast paced organization and industry. 

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Location

300 W. Adams St., 7th Floor, Chicago, IL 60606

What are Vibes Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Quarterly Core Values Award • Quarterly Teamwork Award & Gift • Anniversary Gifts & Service Awards • Wellness Reimbursement • Monthly Cell Phone Reimbursement • Identity Protection Benefit • Annual Holiday Party and Family Halloween Party • Summer Fridays (Memorial Day – Labor Day) • “Welcome” Popcorn and Cookie Bouquet • Monthly Birthday Cupcakes • Charitable Match

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