Customer Success Manager

| Chicago
If the above job description appeals to you, we would love to hear from you! Please email your resumé and cover letter (optional) to [email protected] with "Customer Success Manager" in the subject line.
Apply now

Are you an organized problem-solver with excellent client-facing skills?  Do you enjoy helping clients maximize a product or service to meet their business goals?

If you are nodding "yes" right now, you should strongly consider applying to our new Customer Success Manager role and becoming an integral part of our team.  You will join PrintWithMe at the ground level (just 10 employees right now), and help us realize our mission of making printing convenient for everyone everywhere, by helping hundreds of our partner clients succeed with our service.

About PrintWithMe

PrintWithMe is an innovative printer kiosk company that is changing the way people print by building a network of mobile printing kiosks across the United States. We currently operate over 700 printing kiosks in over 200 cities.  We are continuing to grow rapidly and we're looking for passionate problem-solvers to join our team.  

Why work at PrintWithMe?

We believe in doing great work while having fun at the same time.  You'll join an enthusiastic team of 10 and you will experience a unique trajectory of growth with PrintWithMe. There will be ample opportunities for career advancement as the company grows.

Responsibilities of the Role

→ Lead the effort to onboard brand new partner locations with the PrintWithMe service

→ Creatively find solutions for one-off issues that arise from our partners and clients  

→ Manage our relationships with existing locations and drive mutual success

→ Respond rapidly and effectively to time-sensitive inquiries from our partners and clients

→ Work closely with our operations and sales teams to share knowledge on specific accounts and strategize on tough problems 

→ Design and implement staged roll-outs for larger enterprise partners 

Our ideal candidate is

→ Highly organized while adept at managing many priorities at the same time

→ An analytical thinker and a creative problem solver

→ A team player who is excited to work with and learn from others

→ Comfortable working in a startup environment and working autonomously

→ An excellent writer and communicator

Read Full Job Description
If the above job description appeals to you, we would love to hear from you! Please email your resumé and cover letter (optional) to [email protected] with "Customer Success Manager" in the subject line.
Apply now
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Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • InVisionDesign
    • PhotoshopDesign
    • HubSpotCRM
    • SalesforceCRM
    • SendGridEmail

Location

445 W Erie St. , Chicago, IL 60654

An Insider's view of PrintWithMe Inc

What’s the vibe like in the office?

On my first day at PrintWithMe, I sat at my desk stunned. I looked around and noticed the office was friendly, methodical, and vibrant. At a startup? I thought it was supposed to be loud and chaotic at all times? Not here. While everyone works hard, we’re all on the same team. I do have one warning to offer: printer jokes are rampant.

Nick

Director of Marketing

How do you collaborate with other teams in the company?

Working with a small and close-knit team also means fostering friendships, contributing your time and skills and sharing responsibilities whenever you see fit. The open office concept promotes cross-departmental collaboration because there's no better way to solve a problem than turning to a team-mate who's just one desk away!

Kim

Marketing

How has your career grown since starting at the company?

I have had the opportunity to implement processes that allow PrintWithMe to execute in the growth and vision of the company. Through these experiences, I am learning more about how to handle a fast-paced work environment and manage my time in a way that optimizes my efficiency. These skills will help me to grow as an individual and in my future.

Bryan

Director of Operations

How do your team's ideas influence the company's direction?

I love when teammates bring their unique and creative ideas to the table. In fact, most of our best ideas have been employee-generated. In the last few months, we have opened new markets, launched new marketing campaigns, and overhauled processes due to employee-created initiatives.

Jonathan

CEO

What are some things you learned at the company?

Working here has taught me the value of realizing the bigger picture. Because our team is so supportive and close-knit, I have a great understanding of how each piece comes together to build the PrintWithMe grid. I wouldn't have this opportunity anywhere else, and am grateful to have learned how to manage a network like ours in every aspect.

Katie

Operations Lead

What are PrintWithMe Inc Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Perks & Discounts
Casual Dress
Professional Development Benefits
Job Training & Conferences
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If the above job description appeals to you, we would love to hear from you! Please email your resumé and cover letter (optional) to [email protected] with "Customer Success Manager" in the subject line.
Apply now
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