Customer Success Manager

| Chicago

 DialogTech is an award winning SaaS company located in the heart of downtown Chicago. As the market leader in call analytics and optimization, we provide data-driven marketers with an end-to-end call attribution and conversion platform. This delivers transparency and control over every conversation, so companies can optimize lead generation, map the full path to conversion, and increase sales conversions.

We are always looking to grow and better our business – and the Customer Success team is the motivation for that growth. We’re looking to add you, who can impress our clients with a strong work ethic, a strategic business sense, and the ability to understand the client’s challenges. Sound like you? Read on.
What you’ll do:
The Customer Success Manager is responsible first and foremost for the happiness of our customers. As a named Customer Success Manager for our customers you are their lifeline to our organization.
For this particular role, we are looking for a self starter who feels at ease taking on a more sales oriented approach in helping to drive and secure revenue, as well as mitigating the churn of our client base. You will be able to sell ideas confidently in a fast paced, transactional environment. And will be tasked with keeping things simple, organized and clear – even in the most complex situations – so that we can grow together.
Our ideal Customer Success Manager:
  • Is a self starter who handles their own book of business. You are entrepreneurial at heart and this is your opportunity to run your business without the risk. You are ultimately responsible for the profit and loss of DialogTech’s customers.
  • Will maintain high activity rates with your large book of clients to secure contracts, drive revenue and mitigate churn. Bring ups issues early and where necessary.
  • Can take on a large volume of customer calls and written inquiries in a friendly and courteous manner with excellent writing and verbal skills.
  • Has an excellent understanding of the DialogTech platform and is ready and willing to guide our clients through: setups, troubleshooting, integrations, etc.
  • Has a basic knowledge of the digital marketing landscape.
  • Is very detail oriented, thorough and able to handle multiple tasks and initiatives at a time. Is very good at following directions in a dynamic, constantly changing environment.
  • Is proficient with SalesForce, Excel and Google Sheets.
  • Responsible for negotiating with clients and building contracts.
  • Can thrive in a highly competitive environment where their performance will be measured against their fellow reps. Has the drive, motivation and ambition to to be the best.
  • Leads with confidence. Secure being bold and have the tough conversations. Calm under duress; flexible and thinks of solutions when plans change. Actively seeks out self-development opportunities. Is able to learn from their mistakes. Comes to work every single day with a can-do attitude. Not afraid to be responsible for a problem. Doesn’t punt. Ever.

At DialogTech we hire SWANs, - Smarter than average, hard Working, Ambitious, and Nice – we make every minute count and have fun doing it. We’re at the cutting edge of our industry, named as an Inc 500 fastest growing company, and a winner of 101 Best Places to Work in Chicago and in the nation 6 years in a row!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Read Full Job Description

Location

Our office is located in the heart of the loop and easily accessible by Metra, El and bus. Many delicious restaurants and food truck options nearby.
300 W. Adams, Chicago, IL 60606

Perks of working here

401(K)
Health Benefits
Some Meals Provided
Stocked Kitchen
Unlimited Vacation
Vision Benefits
More Jobs at DialogTech14 open jobs
All
Design + UX
Developer + Engineer
Operations
Product
Sales
Content
Content
new
DialogTech
Developer
new
DialogTech
Design + UX
new
DialogTech
Operations
new
DialogTech
Developer
new
DialogTech
Sales
new
DialogTech
Developer
new
DialogTech
Developer
new
DialogTech
Sales
new
DialogTech
Developer
new
DialogTech
Developer
new
DialogTech