Customer Service Representative

| North Suburbs
Please send resume and a short summary of why this role interests you to [email protected] and make sure to mention Built In Chicago in the subject line of the message.
Apply now

Company Background

Direct Commerce Group, LLC (DCG) is a growing and entrepreneurial business with multiple areas of focus. Privately held and well capitalized by private investors and internet industry veterans, DCG currently operates Tall Ridge and Office Designs.

Tall Ridge (www.tallridge.com) is a full-service digital marketing agency focused on helping brands like Hydro Flask, Boll & Branch and Gerber Gear succeed on Amazon and other online marketplaces. We offer products for the quality conscious consumer.

Office Designs (www.officedesigns.com) is an e-commerce business focused on offering high-end ergonomic seating, modern office furniture, and office décor products to small and mid-size businesses and home offices. Full-service offerings include design and layout services, curated product offering and installation. Because of our capabilities, we are selectively authorized to offer high-quality brands such as Herman Miller, Steelcase, Humanscale, and Haworth, in addition to various other brands.

Position Summary

We welcome those who want to play an essential role in driving our company's success to join us in Northbrook. Our team’s goal is to provide every customer with the best experience. The people who work here are sharp, dedicated, and shine in an entrepreneurial environment.

We're looking for people who want to improve our company every day, who launch themselves at challenges before being asked to do so, and who are willing to innovate and commit themselves to making Direct Commerce Group the best company it can be.

Key Functions

  • Proactive focus on delivering an outstanding customer experience and driving to achieve successful customer outcomes.
  • Process orders, returns and warranty claims through multiple client contact platforms (via phone, email)
  • Service eCommerce customers via the Amazon platform answering incoming messages and responding to customer’s product reviews
  • Professionally and promptly handle requests from internal and external customers
  • Continuously evaluate and identify opportunities to drive process improvements for yourself, the company and our clients
  • Works collaboratively across multiple departments to exceed customer expectations

Requirements

  • Process driven with exceptional written and oral communication skills
  • Self-motivated, detail-oriented and outstanding follow through
  • Ability to work in a fast-paced environment
  • Proficient in Microsoft Word and Excel
  • Broad range of experience across multiple software systems is preferred
  • Based in Northbrook, IL (not a remote position)
  • Ecommerce or office furniture experience a plus

Benefits

  • Competitive salary
  • Stocked kitchen
  • Health, dental and vision insurance
  • Smart and fun co-workers who will quickly feel like family
  • 3 weeks PTO
  • 401k plan with company match 
  • Short Term Disability
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Please send resume and a short summary of why this role interests you to [email protected] and make sure to mention Built In Chicago in the subject line of the message.
Apply now
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Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • Google OptimizeAnalytics
    • Adobe Creative Cloud - Full SuiteDesign
    • Monday.comManagement
    • SlackManagement
    • WordpressCMS
    • MagentoCMS
    • NetsuiteCMS
    • BrontoEmail
    • UnbounceLead Gen

Location

DCG has 2 office locations: our main office is in Northbrook (722 Landwehr Rd), and our remote office is at TechNexus, located in downtown Chicago.

An Insider's view of Direct Commerce Group

What are some social events your company does?

Cosmic bowling, ping pong tourneys, Halloween costume contests, and happy hours are just some of the fun group events we've had.

Molly

Marketing Operations Manager

How has your career grown since starting at the company?

I started at DCG seven years ago as a Graphic Designer and have advanced into the Creative Director role. In my time here, I have been empowered to make some really impactful changes, including creating the individual identities for all of our brands as well as creating profitable marketing materials.

Amanda

Creative Director

How do you make yourself accessible to the rest of the team?

I look forward to greeting each team member almost every day. Through team meetings, hallway conversations, one on ones and doorway discussions, I generate energy from my interactions with the team. The close knit connection provides a meaningful and engaging atmosphere. People really care about each other at DCG

John MacEntee

President

What are Direct Commerce Group Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Job Training & Conferences
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Please send resume and a short summary of why this role interests you to [email protected] and make sure to mention Built In Chicago in the subject line of the message.
Apply now
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