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Customer Service Representative

| Northwest Suburbs

Job Description:

Company Overview:

Paylocity is a cloud-based payroll-processing software company that has revolutionized the industry through successful innovation and growth since 1997.

Based in Schaumburg, Illinois, we offer our employees state-of-the-art facilities, exceptional culture, and complete benefits, and are committed to giving back to the Chicagoland community.

Paylocity has been recognized by Glassdoor for Best Places to Work, Highest-Rated CEOs, and Best Places to Interview. Most importantly, we are made up of people who love where they are and what they do. Join us!

Position Overview:

Do you thrive in a fun and fast-paced team environment? Do you approach problems as though they were puzzles? As a Client Services Account Manager, you represent Paylocity as the main point of contact for our clients and communicate daily to provide training, support, and assistance on our products and services.

This is not your typical call center position. Paylocity encourages a strong consultative approach in order to build relationships with our clients. You will receive training during your first five weeks to become a company and industry expert and will receive a designated mentor out of training to coach you towards career development.

This position is a ‘best of both worlds’ role where you command both team and individual-based responsibilities. You collaborate within a tight-knit team and learn from others, but your individual projects are an invaluable asset to the success of the whole.

The Account Manager position is ideal for those with hospitality, retail, or other service-based backgrounds, as well as highly-motivated recent college grads with the appropriate coursework.

Performance Objectives:

  • Provide thorough, accurate, and ethical customer support to our clients
  • Develop and maintain strong relationships with clients and team members
  • Apply critical thinking and problem-solving skills to research, troubleshoot, and provide solutions
  • Master our web-based products and software applications
  • Respond to up to 50 calls and emails daily while consistently providing quality service, accurate answers, and timely follow-through
  • Opportunity to work overtime, especially during year-end
  • Assist with special projects as assigned

 

Experience and Skills:

  • A passion for excellent customer service and a desire to do important work
  • Strong verbal and written communication skills
  • Demonstrated organizational and problem-solving skills
  • Demonstrated basic mathematical aptitude and logical reasoning skills
  • Experience on Windows and MS Office programs required
  • Background in a client-facing role or commensurate experience
  • High School/GED diploma required
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Location

We just moved into a larger, more modern space across from the bustling Woodfield Mall area in Schaumburg, accessible to plenty of bars & restaurants.

What are Paylocity Perks + Benefits

Paylocity Benefits Overview

Our commitment to hiring the best and brightest employees with a “talent anywhere” strategy means that no matter where you’re located around the country, you can be a part of our growing tech department

• Enjoy an attitude of trust to work remotely, manage your own schedule and be productive
• Work in small, cross-functional product-oriented teams
• Showcase development progress in two-week sprints with strong executive involvement
• Embrace the freedom to innovate, voice opinions and share new ideas

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We have a talent anywhere culture, where employees can work anywhere in the US and/or work from one of three US offices located in Illinois, Florida, and Idaho
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
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