Customer Service, Bilingual

| Chicago
About Kin:
Here at Kin, we’re looking for self-motivated thinkers and innovators ready to make a change for our customers. We value tackling challenges head-on and breaking down walls, but remaining chill about it.
 
So, what’s the role?
You’re the first line of defense for our customers: you’ll handle questions regarding policies, payments, cancellations and other topics, as needed. You’ll interact with customers mainly over the phone but via chat and email too. It’s important you’re knowledgeable in the property insurance space, so we’ll help you obtain your P&C license.
When time permits, we’d love your help in updating forms, policies, procedures, and training materials. Our business is constantly growing and it’s important we make changes in real time.
A day in the life could include:
- Interacting with current policyholders via phone, email, and chat
- Contacting customers banks/mortgage to obtain additional details
- Creating and updating policies for customers to review
- Submitting payments
- Handle refunds
- Asking for additional documentation from various sources, as needed.
I’ve got the skills...but do I have the necessary ones?
- Superior customer service skills
- Bilingual - Must be able to hold business level conversations in Spanish, we will teach you industry specific terms
- Empathy towards others, especially our customers
- Ability to work in a fast paced environment with limited structure
- Proficient in Google suite or similar tools and ideally comfortable navigating multiple tools and windows at the same time
- Enjoy working in an ever changing environment. We’re disrupting a century old industry, that means we experiment with new techniques, strategies, and systems often
- A need for efficiency, always looking for ways to make processes better
- Ability to work a 9-6 pm, Monday through Friday with the potential for weekend shifts in the near future
Oh, and don’t worry, we’ve got you covered.
Being in the insurance industry we recognize the importance of comprehensive benefits for you and your family. That’s why we provide a variety of options and coverage levels to customize a plan that’s right for you.
Medical
Dental
Vision
Commuter Benefit Plans
Flexible PTO
Flex Spending Accounts
401k
Disability Insurance
Life Insurance
Onsite gym membership
Company provided lunch several times a month
Daily rotating option of snacks
Sodas, unlimited flavored waters, coffee
These are just some of the benefits and perks we provide!
Read Full Job Description

Technology we use

  • Engineering
    • JavascriptLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Red ShiftDatabases

Location

Directly off of the Monroe Blue Line stop, our new office sites in the heart of the loop, with quick access to Millennium Park.

An Insider's view of Kin Insurance

What’s the vibe like in the office?

This company has inclusiveness that transcends all demographics. I love getting up every morning and walking through the doors at Kin! There is a vibe on the floor that makes a traditionally stuffy industry feel like we are changing the world!

Howard

Sales Consultant

How do you collaborate with other teams in the company?

Recent collaborations between the sales and customer service team inspired a new team altogether – Kin’s Customer Wellness Team, which I’m glad to be part of. It allows me to blend my sales skills with the CS team’s famous empathy when I check in with customers about their insurance and review their ongoing coverage needs

Deshaun

Sales and Customer Wellness Consultant

How does the company support your career growth?

Working at Kin has allowed me to take more ownership of my work and be empowered to contribute my skills meaningfully. I am encouraged to tackle challenging projects and find my own solutions along with feedback and support my colleagues generously provide.

Ivanna

QA and Scrum Master

How do you make yourself accessible to the rest of the team?

In fast-moving startups, time is limited, but leadership should never be an afterthought. We create a culture where we share ideas at weekly all-hands, daily huddles, and over ping pong. I make myself available by moving my desk often and with formal one-on-ones with my team. The best ideas and vision come from the team collectively, not executives

Jamie

COO

What does your typical day look like?

In customer service, there is no such thing as a typical day! There is always something to learn and new ways to think creatively to assist our customers. Being able to think fast and adapt to situations keeps the job exciting. I enjoy problem solving and creating exceptional customer service experiences for everyone I interact with.

Jean

Customer Service Assistant Manager

What are Kin Insurance Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Snacks!
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
More Jobs at Kin Insurance6 open jobs
All Jobs
Data + Analytics
Dev + Engineer
Operations
Product
Sales
Sales
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Product
new
Chicago
Data + Analytics
new
Chicago