Customer Operations Analyst

About Us

Aquilon was founded with the idea of bringing efficiency and transparency to the wholesale energy industry through innovative technology solutions. By working side-by-side with traders, settlement analysts, and financial professionals, Aquilon has developed a Software as a Service solution, Energy Settlement Network (ESNTM), for wholesale energy participants to reconcile all their transactions through on product. 

Aquilon looks for individuals that demonstrate an entrepreneurial spirit and curiosity. Potential candidates can expect a fast-paced, fun, and challenging work environment surrounded by passionate and talented team members and industry experts. 

Position Summary

The Customer Operations Analyst will be part of Aquilon’s Service Center Team. This group is responsible for the deployment of Aquilon’s proprietary ESN(TM) platform and focuses on the training and implementation of the ESN(TM) with large and small energy trading counterparties. This individual is the first line of communication between our product and the customers we serve. Whether via email or over the phone, the Customer Operations Analyst will ensure quick and effective troubleshooting, allowing our customers to maximize their usage of the ESN(TM). 

Essential Functions and Duties 

The following duties and responsibilities reflect the essential functions for this position but do not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time based on business needs. To be successful the Customer Operations Analyst must:

  • Facilitate customer adoption and use of the ESN(TM) for multiple commodities.
  • Master the capabilities of the ESN(TM) application and advise customers on how to most effectively use the application.
  • Recommend improved functions or products to the Customer Operations Team to develop new delivery methodologies and tools to benefit customers.
  • Provide superior customer support via phone and email to maximize customer response time.
  • Assist customers in implementation process including:
    • Analyzing financial transactions
    • Communicating and working with accounting and financial principles
    • Advising customer and internal process improvements

Required Skills/Qualifications

  • BS/BA from an accredited College/University.
  • 2+ years of relevant work or internship experience.
  • Familiarity with internet functionality, interface conversion awareness, and reporting capabilities.
  • Proven ability to work in a fast-paced and rapidly changing environment.
  • Communicate in a clear and concise manner verbally and in writing.
  • Reliable team player.
  • Knowledge working in Microsoft Office applications: Excel, Word, and PowerPoint, etc.
  • Exceptional personality for working with coworkers and customers.
  • Ability to focus on customers’ needs in addition to other responsibilities.
  • Admirable phone presence when talking to customers.

Preferred Skills

  • Industry experience in consulting, energy, technology, or banking.
  • Entrepreneurial passion and drive.
  • Ability to build strong working relationships both internally and externally.
  • Experience in troubleshooting within a customer environment.
  • Knowledge working in Salesforce.
  • Knowledge working with VBA coding
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • MVCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM

Location

Our Lisle office is easily accessible from I88 and is walking distance from the train station. We're close to many restaurants and have ample parking.
1001 Warrenville Road , Lisle, IL 60532

Insider's spotlight

How would you describe the company’s work-life balance?

Aquilon tailors its work-life balance with the individual in mind. As a software engineer, I’m crazy for coding; we get to tackle fun and challenging problems. But I’m also a family man. And my family is what it’s all about. Aquilon understands that not all challenges are the same and gives me the tools to help create an optimized work-life style.

Brian

Software Engineer

How do you collaborate with other teams in the company?

Even as a recent college grad, I work directly with people of all levels across Aquilon. This kind of collaboration and communication is rare! I have relationships with my fellow colleagues in and out of work. It is the best part of my job.

Rob

Customer Operations Analyst

How has your career grown since starting at the company?

Since coming to Aquilon, I’ve learned so much. There’s always an opportunity to develop new ideas and it’s extremely rewarding to see the direct impact of your work as we solve real problems for our customers. Being surrounded by such an incredible group of talented, creative individuals inspires me to achieve more.

Holly

Business Analyst

Our team is built upon the “best idea wins” mentality. No matter if you are just out of school or a seasoned 30 year veteran, a good idea can come from anyone. We encourage ideas to come at any time, from anywhere – and when one hits we strike quickly to collaborate, refine and transform that idea into action.

Jeff

VP of Application Development

The office is always light and cheery, even during “crunch” times. Everyone’s approachable and always willing to collaborate. With a collection of experts from different fields and different experiences, there’s always something new to learn. From collaborative meetings to fun company events, everyone exudes both a professional and familial vibe.

Abby

Software Engineer

Perks of working here

401(K)
Casual Dress
Commuter Benefits
Company Outings
Dental
Health Benefits
Onsite Gym
Parking
More Jobs at Aquilon Energy Services7 open jobs
All
Developer + Engineer
HR
Operations
Sales
Sales
Aquilon Energy Services
Operations
Aquilon Energy Services
HR
Aquilon Energy Services
Developer
Aquilon Energy Services
Operations
Aquilon Energy Services
Developer
Aquilon Energy Services
Developer
Aquilon Energy Services