Customer Experience Specialist
Who is Guaranteed Rate?
Guaranteed Rate is eighth largest retail mortgage lender in the U.S. The company has become The Home Purchase Experts® by offering industry-leading self-service tools and low rate, low fee mortgages through an easy-to-understand process and unparalleled customer service. Headquartered in Chicago with approximately 3,000+ employees in 200+ offices across the U.S. and licensed in all 50 states, Guaranteed Rate has helped hundreds of thousands of homeowners with more than $19 billion in home purchase loans and refinances in the past year.
Guaranteed Rate has been able to expand successfully nationwide through a business model that allows top originators to join the company and close more loans faster through its technology, pricing, process and support. The company now has more top loan originators in the annual national rankings from mortgage industry publications Mortgage Executive, Scotsman Guide and Origination News than any other bank or mortgage company. Having gone through explosive growth Guaranteed Rate has maintained being highly entrepreneurial while maintaining a healthy work life balance. If you’re interested in working with motivated and intelligent people while disrupting an industry then we want to talk with you.
The Guaranteed Rate Culture
Guaranteed Rate is not your typical mortgage company. We passionately pursue the vision that our CEO, Victor Ciardelli laid out over 15 years ago; simplify and modernize the Mortgage Loan process. We are young at heart, have tons of energy and we love what we do. Our corporate office is conveniently located right off the brown line and features amenities like an onsite nurse practitioner, a massage therapist, gym and onsite chef. There are regular company events and gatherings held on our 5,000 square foot rooftop deck and employees have full access to it if they feel like working outside with a great view of the city.
- Internal and borrower-facing survey management
- Certification in Qualtrics Survey Platform
- QA/UAT testing for customer-facing product enhancements
- Customer Journey analysis and optimization
- Competitor experience research and monitoring
- Net Promoter Score and Customer Satisfaction reporting and analysis
- Customer reviews / testimonial management
- BA degree in related field: Marketing, Communications, Business, or Public Relations
- Project Management
- Qualtrics certified
- Analytical thinker
- Excellent communication skills, analytical and written
- Office suite, html, CSS preferred
Guaranteed Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.