Role Description:
As a Client Support Specialist, you are responsible for providing first-touch support to customers via phone and email, creating and maintaining product support resources for our clients and acting as the internal “end user champion.”
We're looking for a highly organized go-getter and problem-solver who wants to delight our customers by delivering accurate and quick assistance while maintaining BenchPrep’s professional client service experience. This candidate should be excited to play a pivotal role in supporting and maintaining the day-to-day operations of our diverse client base.
Responsibilities:
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Field support calls and emails from clients and some end-users about platform issues or functionality questions
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Create & maintain support resources for clients
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Train clients on our software's functionality
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Proactively look for ways to improve our product and internal processes in an effort to increase usability and efficiency
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Work closely with the product team to test new feature releases and ensure product quality
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Work closely with the Client Solutions Manager to ensure overall client and product success
Requirements:
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Bachelor’s degree
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0-2 years experience in a role that put you in direct contact with customers or clients
An ideal candidate will posses the following qualities:
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Must be a self-starter, self-learner, and have resourcefulness
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Should feel brave leaping into the unknown and always be able to ask why
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Be comfortable with consistent change - agility is key!
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Be a great writer with a keen eye for the nuances of the English language
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Love and understanding of technology, whether it be hardware, software, or other emerging technologies.
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Possess infinite patience and a desire to turn angry customers into happy ones
