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Client Manager - Benefits Administration

| Chicago



bswift is currently seeking an experienced Client Manager.

 

This individual will:

  • Consistently reflect our core values of higher standards, greater accountability and more fun to bswift associates, clients and partners
  • Develop and maintain strong relationships at a strategic and operational level with an assigned book of business
  • Lead multiple delivery teams and coordinate with other bswift resources (product management, development, service center) to meet client deliverables; including, but not limited to:
  • Requirements gathering, documentation and maintenance:
    • Update requirements with all population, plan and system changes.
    • Consult clients on system functionality and document decisions to support administration.
    • Identify needs for custom processes and develop procedures to meet unique client demands.
  • System configuration and testing:
    • Help manage and configure the system as needed for benefit program changes/acquisitions.
    • Test new and existing system functionality to ensure accuracy of client system configuration.   
    • Lead clients through acceptance testing, provide test plans and test cases.
    • Participate in broad testing of platform-level release cycles.
    • Work with third party vendors to define and test file specifications.
  • Training and coaching of others
    • Guide client users, internal teammates and peers on system capabilities and recommend solutions that balance quality and efficiency
    • Keep clients and internal teammates informed on new functionality and how to best leverage and integrate it
    • Mentor teammates on business protocols and professional skills development
  • Fiscal management
    • Manage scope and fees for ad hoc projects including change management, forecasting, invoicing submissions, and contract renewals and addendums
    • Assist in bswift sales process
  • Relationship management
    • Serve clients with excellence and ensure they are raving fans
    • Consult clients on products and services that meet their needs and strengthen the relationship
    • Prepare and conduct technical/product presentations, demonstrations and trainings
    • Conduct stewardship meetings and lead other internal and external meetings
    • Resolve client and employee issues/concerns in a timely basis
    • Participate in discussions regarding staffing, prioritization of development, system enhancements and customizations
    • Develop internal networks and subject matter expertise to contribute to the broader business

 

Required Qualifications of the Client Service Manager:

·Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions

  • Proficiency with Excel for data analysis and aggregation
  • Proven track record in implementing scalable process improvements and ensuring they are deployed successfully
  • Technical aptitude for learning systems and creating out of the box solutions
  • The ability to quickly sort through complex subject material
  • Strong analytical skill-set and ability to effectively use data for strategy
  • High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness
  • Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality
  • Willingness for travel up to 10% of the time
  • Possess a passion for teamwork, client service and reaching business results through problem solving
  • A Bachelor’s Degree from a four-year College or university; or equivalent combination of education and experience.

ADDITIONAL JOB INFORMATION



Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.



We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.



Together we will empower people to live healthier lives.



Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.



We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Read Full Job Description

Location

10 S Riverside Plaza, Suite 1100, Chicago, IL 60606

What are bswift Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
A flexible spending account lets you set aside pretax dollars to help pay for certain types of health care and/or dependent care expenses.
Dental Benefits
Choose between a dental maintenance organization plan and preferred provider organization plan. Both cover certain preventive care services at 100%. They also offer coverage for basic services.
Vision Benefits
You can enroll in a separate vision plan. It covers eyeglasses and contact lenses. Preventive vision exams are covered through the Aetna medical plan.
Health Insurance Benefits
You can choose from three types of medical plans: a health savings account, a health reimbursement arrangement or a hybrid health plan. Certain preventive care services are covered at 100 percent when
Life Insurance
All employees get term life insurance and business travel accident insurance at no added cost. You have the option to buy: Supplemental term life insurance Accidental death and personal loss insura
Wellness Programs
Our employee wellness program offers services such as wellness campaigns, weight-management programs and educational seminars.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
You can save a percentage of your pay in the 401(k) plan, on a pretax and/or Roth after-tax basis. You may participate in the 401(k) plan immediately following your hire.
401(K) Matching
We match a portion of your contribution. You can invest your contributions among various options offered in the plan.
Company Equity
You can purchase Aetna stock at a discount through a payroll deduction. In order to participate, eligible employees must enroll during the enrollment period announced by Aetna.
Vacation & Time Off Benefits
Generous PTO
During your first 3 years at Aetna, you receive the equivalent of 18 days off per year. The longer you work at Aetna, the more time you accrue per month.
Paid Volunteer Time
One of our values is to improve the quality of life in communities through employee volunteerism.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
We encourage professional development. That's why we provide financial support for continuing education. This program covers a portion of tuition and registration fees for a college course.

Additional Perks + Benefits

The following programs, activities, and amenities are available to employees at bswift: complimentary fresh fruit, on-site flu shots, massages during open enrollment season, walking treadmill desk, foosball and ping-pong tables, casual attire, zen room for relaxation and nursing mothers, full week of employee appreciation, and proximity to public transportation • Healthy lifestyle incentive programs - This incentive program is offered to all eligible employees. You can earn up to $500 for healthy eating, physical activity and other healthy behaviors. Family members can also earn incentives • During your first 3 years at bswift, you receive the equivalent of 18 days off per year. The longer you work at bswift, the more time you accrue per month. Company holidays, jury duty, military leave, bereavement and community service time are in addition to your paid time off • You can purchase company stock at a discount through a payroll deduction.

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