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Client Implementation Specialist

| Chicago

Customers, Product, Team. Those are Buildout’s core values. The Projects Team at Buildout plays an important role in introducing new users to the system, through a thorough and engaging implementation process. We, as a team, strive to uphold the company's values by guiding our clients to have the best experience with the product possible.

The Projects Team is responsible for the direction, coordination and implementation of our onboarding/setup process. As a member of the team, you will work with our clients from their Buildout infancy to when they are comfortable working in the system and they are happy with what we have implemented for them. You should be driven to help customers and have the curiosity to dive deep into an ever-changing product to learn it inside and out. Providing a Buildout Quality customer experience requires patience, empathy, and the desire to continuously polish your skills and grow.

Requirements

  • Experience with onboarding clients within a B2B SaaS organization
  • Experience with onboarding projects that involve a data migration or import
  • Strong business and technical acumen
  • Excellent written and verbal communication skills
  • Strong time management and organization skills with the ability to manage varied client requests
  • Passionate about helping customers

Preferred

  • Experience with JIRA and Google Suite
  • Background in commercial real estate
  • Bachelor's degree

Responsibilities

  • Responsible for onboarding Buildout’s clients
  • Develop a deep understanding of Buildout’s platform to help guide clients during the setup process
  • Help define project scope, goals and deliverables to ensure client and team are on the same page
  • Have regular calls and email communication with clients during their setup to teach them how to utilize the product and have both technical and design-focused discussions on how we can implement their branding or data into Buildout
  • Collaborate with other departments on behalf of the customer in order to resolve issues and coordinate their various requests
  • Monitor client progress during their setup to ensure project stays on track and assess go-live and graduations to Buildout Support or Success teams
  • Occasionally work alongside our product team to QA new features
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Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks

Location

Buildout’s office is ideally situated along the Chicago River in the Fifth Third Center at 222 South Riverside Plaza, directly above Union Station.

An Insider's view of Buildout, Inc.

What's something quirky about your company?

Buildout's mascot is the Otter. If you visit our office, you will see otters featured on our coffee mugs, tshirts and in this beautiful mural painted by Graphic Designer, Shannon Lunsford.

Audrey

Office Manager

What are Buildout, Inc. Perks + Benefits

Buildout, Inc. Benefits Overview

Medical, Vision, Dental, Life, Short Term Disability and Long Term Disability are 100% subsidized by Buildout for full time employees.

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Medical covereage through Blue Cross Blue Shield Illinois
Life Insurance
Wellness Programs
Onsite Gym
Buildout employees receive discounted memberships to FFC.
Retirement & Stock Options Benefits
401(K)
Employees can start contributing from their first paycheck
401(K) Matching
Employer Match 100% up to 3%, 50% up to 5%
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Buildout does not have an official dress code, we want employees to feel comfortable and express themselves.
Commuter Benefits
Pre-tax Transit Benefit - save up to 40% annually on commuting cost
Company Outings
Cubs games, cooking classes, escape rooms, holiday parties and more!
Free Daily Meals
A daily lunch stipend of $12.50 is available for all on-site employees
Game Room
Buildout employees enjoy daily use of air hockey, ping pong and pool tables.
Professional Development Benefits
Job Training & Conferences
Diversity Program
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