Claims Manager- Auto Physical Damage

| Chicago

Who's Clearcover?
Clearcover is the smarter car insurance company. We use powerful technology to offer everyday drivers better coverage for less money. We’re proud to be one of the fastest growing startups in Chicago, and we’re currently looking to add a few more extraordinary people to our team.

What is the Auto Physical Damage Claims Manager?
Everyone needs insurance, but let’s be transparent, nobody is excited about it.

At Clearcover, we know people have better ways to spend their money and more exciting things to do with their time, so we’re building a new kind of insurance company that gives people the insurance they need for a lot less of everything else. In other words, we save people serious time and money by helping them think about insurance less. Pretty cool, right?

We’re building something awesome. It doesn’t take much digging to see that insurance is outdated, but we’re building much more than a fancy app. We’re changing how an insurance company works. And we need your help.

The Auto Physical Damage Claims Manager has a unique chance to create a team to better serve Clearcover customers from the ground up. We strive to make the claims process fast, fair, and easy.

You should be patient, insightful, communicative and sincerely excited to help people. You should also be ready to take care of complex problems and people having frustrating days – this is still insurance, after all. You understand how to listen and value simplicity and clarity. We’re also looking for a self-directed, natural learner and problem solver. In other words, someone with autodidactic tendencies. Also, someone who will look that word up and confirm it’s used properly here. We had to.

What will you do?

  • Leads all claims activities with established claims policy and procedures
  • Identify and assess internal trends for efficiency gains and process improvement
  • Authority on auto estimating, internal tools, regulatory compliance, and claims payment processing
  • Handles the selection, evaluation, compensation, transfer, and termination of claims personnel, in accordance with established personnel policies and practices
  • Handle customer complaints, provide appropriate solutions and alternatives, follow up to ensure resolution
  • Assist in evaluating, monitoring, and negotiating claims partner relationships
  • Maintain knowledge base of training materials, standard procedures, and shared partner guidelines
  • Support Clearcover quality assurance initiatives
  • Provide in-depth reporting on claims metrics and communicate results to executive leadership
  • Ability to obtain and maintain an adjuster’s license as required
  • During periods of peak volume, handle large amounts of incoming and outgoing customer interactions (calls, texts, chats, social media outreach)
  • Deliver on Clearcover’s promise to our customers by actually solving their problems (also paying attention to a few service level guidelines and policies)

What do you need?

  • Auto estimating and quality assurance experience
  • Confirmed claims support/success experience or experience as a claims representative and track record of providing excellent customer care
  • Vendor management
  • Strong active listening skills; able to communicate clearly through conversations
  • Prior experience with insurance claims system or practices is preferred
  • Capable of writing with impact through email, text, chat, or social media
  • Familiarity with CRM & support systems and practices
  • Advanced Excel skills
  • Customer orientation and ability to adapt/respond to different types of individuals
  • Ability to multi-task, prioritize, and manage time effectively
  • College degree preferred
  • A tactful, timely sense of humor is also a requirement. We’re getting funnier but we can still be funnier-er 

What's in it for you?

  • Unlimited vacation, we hire adults 
  • Equity for all employees, so you own a piece of the pie too 
  • Dental and Vision, we've got you covered 100%
  • Medical, we cover 90% of your premium, 75% of your dependents and contribute to your HSA and HRA (cha-ching)
  • While we don't match yet, our 401(K) is pretty slick 
  • Come to work pre-taxed through our FSA commuter benefits 
  • and yes, we have unlimited LaCroix, beer, snacks and the occasional ice cream social 
Read Full Job Description

Location

33 W Monroe, Chicago, IL 60603

An Insider's view of Clearcover

What's something quirky about your company?

It’s surprising how much we all grow to love discussing insurance. Everyone is genuinely interested in how the industry works and sharing knowledge. I think we feel we owe it to our customers to understand how insurance works, so they don’t have to. We’ve likely all thought at one point, “Wow, I never thought I’d care about insurance this much.”

Sunny

Senior Software Engineer

How do you collaborate with other teams in the company?

Whether I'm working with Product to promote a feature launch or partnering with our Customer Advocate team to communicate updates to customers, I get to collaborate across teams, leverage my skills & improve my expertise every day. Clearcover nurtures a collaborative environment and encourages thinking outside the box to deliver better experiences.

Alice

Director of Communications

What are Clearcover Perks + Benefits

Culture
Volunteer in local community
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Clearcover covers 100% of the employee's dental benefits.
Vision Benefits
Clearcover covers 100% of the employee's vision benefits.
Health Insurance Benefits
Clearcover's health insurance plan is with United Healthcare with a range of plans including PPO, HDHP and HSA. If you elect an HSA, we cover your out-of-pocket deductible as an HSA contribution.
Life Insurance
Clearcover offers voluntary life insurance.
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Clearcover offers parental and maternal leave with up to three months of paid time off.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Clearcover's offers Commuter Benefits, employees can save an average of 30 percent off their commute by contributing pre-tax dollars.
Company Outings
Clearcover celebrates company wins by organizing quarterly outings to a variety of places like the Escape Room, Punchbowl Social and Bounce.
Game Room
Clearcover's game room includes a state-of-the-art ping pong table, custom Nerf gun wall and a Pop-a-Shot to let employees enjoy breaks between work.
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Job Training & Conferences
Clearcover offers a stipend to each employee to invest as they choose in their own professional development.
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
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