Grubhub
Chicago, IL

Sr. Manager, Marketing Research

| Chicago

About The Opportunity

Here at Grubhub we’ve been dedicated to giving diners the most convenient way to order food from their favorite restaurants (whether that’s a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa).

 

While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our technology so our diners’ food experience is memorable, restaurant owners get more business and individuals across the country looking for part-time work can deliver the food from the restaurant to the diner flawlessly. We take great pride in knowing that we are a part of 19+ million diners food ordering experience and we are partnered with 115,000 restaurants in 2,200 US cities across our suite of apps (Grubhub, LevelUp, Seamless, Tapingo). 

 

Want to be a part of the biggest movement in the US that is moving eating forward? If so, we want to talk to you - and hear what’s your favorite restaurant for food delivery!

 

The GrubHub Market Research team is a well balanced mix of qualitative and quantitative researchers who are passionate about understanding people’s needs, behaviors and attitudes. The team helps Grubhub maintain understanding of diners, restaurants and delivery partners and their experiences across the Grubhub brand which include product, customer service, ongoing engagement, and other important touchpoints.

The Senior Manager will be responsible for leading and championing the Market Research function at Grubhub. This highly visible role will serve as thought leader and subject matter expert to drive fact-based decision making across the organization.

Some Challenges You’ll Tackle

  • Develop a thorough, research-based understanding of the basic needs and attitudes from Diners, Restaurants, and Delivery Partners and identify opportunities to improve.
  • Partner with business leaders across the organization to translate business needs into an actionable research agenda.
  • Influence business direction by communicating clear and actionable recommendations based on research to stakeholders including marketing, operations, product, and finance.
  • Provide input and leadership on Grubhub’s brand strategy; help create clear and compelling brand communications based on consumer insights.
  • Run brainstorms and ideations post-research to ensure findings are actionable and used by the organization.
  • Manage annual and quarterly planning process, including budget and headcount planning.

You Should Have

  • Exceptional research skills with a variety of marketing research methods, including quantitative methods such as MaxDiff, conjoint, discrete choice, and brand tracking; and qualitative methods including 1:1 interviews, focus groups, diary studies, and ethnography
  • Direct experience in quantitative research is a must, must be able to write questionnaires and execute large-scale quantitative studies
  • Must have a successful track record of executing a large portfolio of marketing research projects from start to finish -- we’re looking for someone with hands-on research experience rather than vendor management experience
  • Politically-savvy and experienced with navigating large, matrixed organizations
  • Experienced with presenting to and influencing stakeholders at all levels, including C-suite executives
  • At least 7 years of primary marketing research experience (agency or client side)
  • At least 3 years of experience managing and developing high-performing teams
  • Knowledge of statistics and advanced analytic methods is a plus (e.g. regression, factor analysis, correspondence analysis)

And Of Course, Perks!

  • Flexible PTO. It’s true, no strings attached and all the time you need to recharge.
  • PTO. It’s true, we provide you a generous amount of time to recharge.
  • Better Benefits. Get quality insurance, flex-spending accounts, retirement options and commuter perks.  
  • Free Food. Kitchens are stocked and free Grubhub each week.
  • Stock Up. All of our employees are owners, in fact, they’re granted Restricted Stock Units, which means we’re all in it to win it.
  • Casual Culture. Catch rays on the rooftop or get comfy on a couch and get to know your coworkers — because work, should be a place you want to be.

We deliver favorites every day. Join us as we move eating forward.

Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here:DOL Poster. Grubhub is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

 

See More

Where we are

111 W. Washington St., Chicago, IL 60602

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
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What are Grubhub Perks + Benefits

Grubhub Benefits Overview

PTO. It’s true, we provide you a generous amount of time to recharge.

Better Benefits. Get quality insurance, flex-spending accounts, retirement options and commuter perks.

Stock Up. All of our employees are owners, in fact, they’re granted Restricted Stock Units, which means we’re all in it to win it.

Free Food. Kitchens are stocked and free Grubhub each week.

Casual Culture. Catch rays on the rooftop or get comfy on the couch and get to know your coworkers — because work, should be a place you want to be.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from within
Time allotted for learning

Jobs at Grubhub
73

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Chicago
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Develop a thorough, research-based understanding of the basic needs and attitudes from Diners, Restaurants, and Delivery Partners and identify opportunities to improve. Partner with business leaders across the organization to translate business needs into an actionable research agenda. Influence business direction by communicating clear and actionable recommendations based on research to stakeholders including marketing, operations, product, and finance. Provide input and leadership on Grubhub’s brand strategy; help create clear and compelling brand communications based on consumer insights. Run brainstorms and ideations post-research to ensure findings are actionable and used by the organization. Manage annual and quarterly planning process, including budget and headcount planning.

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Chicago
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Chicago
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Chicago
1 week ago
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Chicago
1 week ago
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Product Designer

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Chicago
1 week ago
You believe design is a verb, not a deliverable. That product design is 80% thinking or collaborating and 20% putting pixels in place. You know (as much as you might fight it) the constraints of technology are just as important as their promise because it’s in the constraints we find our best ideas. You see the patterns in the chaos and know how to translate those patterns into tools for the design team. You know there’s a time for going wide and a time for narrowing your focus. You understand how to bring the partners you work with through both stages. You are a thinker, a maker and a passionate advocate for the user when coming up with the ‘Minimum Delightful Product.’

Analyst, Clickstream Analytics

Grubhub
Chicago
1 week ago
You are a Clickstream mobile and web analytics rock star eager to join our growing Data Analytics Team, which is responsible for helping drive actionable insight across the organization.  You love big data and will support company growth by taking ownership of data assets and data collection methodologies. Your work enables the organization to distill opportunities and themes from data, and to design programs to test theories and new product concepts. You’re a curious, highly motivated, quantitative-minded thinker who enjoys learning, educating an organization at the crossroads of mobile, local, social and commerce.

Team Lead Engineering - Restaurant Platform

Grubhub
Chicago
1 week ago
We are looking for a Team Lead - Software Engineer to provide technical and architectural leadership for a key Restaurant engineering team. You will conceptualize, design, build and deploy new and innovative products and services for the Grubhub Restaurant Platform to facilitate the wide offerings, capabilities, and feedback loops for our restaurant partners. Our Team Leads wear a lot of hats - including hands-on coding, mentoring developers, influencing our product vision, and designing our system architecture. We have high standards for code quality, all forms of testing, and intelligent architecture.

Data Scientist (Pricing & Experimentation), Finance Research

Grubhub
Chicago
1 week ago
Grubhub is looking for a bright, curious and energetic Data Scientist focused on Pricing to join the data nerds on the Finance Research Team at GrubHub. The Finance Research team is the analytical engine of the company - we surface insights that drive strategy and optimal decision making for the Executive team and leaders across the organization.  In this role, you will be responsible for understanding the ‘who, what, and whys’ of our business - working cross-functionally to dig into trends and surface value-creating opportunities.

Sr. Director, Corporate Sales

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Chicago
1 week ago
Will be responsible for building the sales strategy and the team to support this plan. Accelerating the growth of national enterprise corporate sales and revenue through selling Grubhub’s products and services. Successfully importing your knowledge and experience, including knowledge of the market and personal network to develop and execute an effective long-term sales strategy and plan in the market. Building a team compensation structure that drives productivity, loyalty, and sound economics  . Strategically prospecting by working with your team to develop a plan that ensures prospects at key companies know your name and how you can help them. Building relationships and selling consultatively to drive buying decisions of VP, Director, and C-Level executives at national enterprise companies. Participating and leading client and prospect meetings. Managing pipeline and sales activity with an ability to accurately forecast.

Site Reliability Engineer II

Grubhub
Chicago
1 week ago
We are adding more software- and service-focused SREs to ensure reliable delivery of projects (and food!). SREs in the Restaurant group care for all services related to restaurant-facing technology. This includes order transmission, POS integrations, catalog services, and some internal-facing tools for adjusting orders and assisting diners. We are an extremely critical team, highly passionate about ensuring orders get to restaurants and diners get fed as quickly as possible.  

Sr. Analyst, Finance & Analytics

Grubhub
Chicago
1 week ago
Grubhub is looking for a data-driven, business-minded, results-oriented Senior Analyst to join our Finance team. The Finance team is the analytical engine of the company - we surface insights that drive strategy and optimal decision making for the Executive team and leaders across the organization.  In this role, you will be responsible for understanding the ‘who, what, and whys’ of our business - working cross-functionally to dig into trends and surface value-creating opportunities.

Cassandra DBA

Grubhub
Chicago
1 week ago
As a Site Reliability Engineer on the Platform Engineering team, it’s our job to provide the supporting infrastructure, automation as well as systems design knowledge to the team. You’ll be designing, building and testing Cassandra database infrastructure in all areas of the Grubhub infrastructure.  This core role owns the subject matter expertise in Cassandra and how to leverage it best.  You will also be called on to export knowledge and training to the developers and other engineers that leverage this platform on a day-to-day basis.  

Android Software Engineer II - Mobile

Grubhub
Chicago
1 week ago
We are looking for Android Engineers to join our awesome mobile team to create some exciting projects. Our mobile team is a talented group of smart, humble people who are passionate about creating amazing mobile products using cutting-edge technology.  Innovation, research and creativity are always at the forefront of what we do, so if you’re excited to work with a product that will change the way take out and delivery is done around the country, we look forward to receiving your application.

Account Advisor (Mandarin- Speaking Preferred!)

Grubhub
Chicago
1 week ago
We’re Grubhub, the nation’s leading online and mobile food ordering company. Since 2004 we’ve been connecting hungry diners to the local restaurants they love. We’re moving eating forward with no signs of slowing down.   With more than 80,000 restaurants and over 14 million diners across 1,600 U.S. cities and London, we’re delivering like never before. Incredible tech is our bread and butter, but amazing people are our secret ingredient.

Manager, Enterprise Accounts

Grubhub
Chicago
2 weeks ago
The Mid Tier Manager, Enterprise Accounts is a player/coach role in which you will be managing a small portfolio of Mid Tier restaurant accounts as well as leading a team of relationship managers. You will manage Mid Tier Account Advisors that cultivate restaurant brand corporate relationships. You will serve as an escalation point for client meetings and will play a key role inter-departmentally as well. You will be tasked with developing successful partnerships by overseeing experiences and expectations while building the value of GrubHub and its affiliate sites. Your goals will focus on retention, account maintenance, management of the Go-Live process, and revenue generation of these Mid Tier group accounts managed by you and your team.  

Team Lead Data Science

Grubhub
Chicago
2 weeks ago
As the Team Lead of the Logistics Data Science, you will be responsible for the data science models at GrubHub Logistics. Data science at Grubhub Logistics is at the core of ETAs, customer behavior models, scoring methodologies, experimentation in a highly correlated system, supply/demand models etc. You will closely work with data scientists, decision engineers, systems engineers and product managers to understand the requirements and manage stakeholders expectations. Your team will ensure that we are using the best technology and modeling frameworks for research and development tasks. You will be responsible for research, development, maintenance and deployment of all data science models on Grubhub Data Platform to make predictions in real time.

Senior Insights Researcher (MUST have quant exp!!)

Grubhub
Chicago
2 weeks ago
Our team is adding a Senior Insights Researcher to focus on quantitative research and who is passionate about understanding people’s needs, behaviors and attitudes. We’re looking for a researcher with experience collecting real-time customer feedback via email distributed, site intercept, NPS and CSAT surveys. This role will make an impact across the Product organization, helping us measure and improve the experience across all touchpoints.

Analyst, Finance & Analytics

Grubhub
Chicago
2 weeks ago
About The Opportunity Here at Grubhub we’ve been dedicated for over 20 years in giving diners the most convenient way to order food from their favorite restaurants (whether that’s a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa).   While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our technology so our diners’ food

Corporate Trainer

Grubhub
Chicago
2 weeks ago
Grubhub is looking for an enthusiastic Customer Care Trainer to train our Care team in our contact center. The Care Trainer must be extremely knowledgeable in their field of expertise and possess experience creating and executing training curriculum. The right candidate is self-motivated and ready to bring a whatever-it-takes mentality to our fast-paced and ever-changing environment. You will be in charge of building training programs,facilitating learning sessions and when not training will divide their time between updating and creating documents with being floor support to the Restaurant Care Team that will help develop our team of Specialists and make them the best in the country.

Director, Finance (A/B Testing)

Grubhub
Chicago
2 weeks ago
As the leader of A/B testing at Grubhub, you’ll have a critical impact on our business, overseeing all A/B tests across the organization including product, pricing and process. We use data to drive all key decisions at Grubhub and A/B testing is the gatekeeper for anything that affects our diners, restaurants and drivers. IIn this role, you will have to actively collaborate with key constituents across the company including Product, Technology, Data and all of our business teams to build and evaluate A/B and Multivariate tests.  Most importantly, you will be responsible for deciding what path creates the most long term value for our diners, restaurants, drivers and shareholders. 

Senior Software Engineer - Delivery

Grubhub
Chicago
2 weeks ago
We are looking for a Senior Software Engineer to provide technical and architectural leadership to a team. You will conceptualize, design, build and deploy new and innovative products for our restaurant partners enabling self-management and onboarding of all existing and future partners.  We have high standards for code quality, unit testing, and intelligent architecture.

Sr. Manager, Learning & Development

Grubhub
Chicago
2 weeks ago
Create a strategic plan for Learning across the company, leading the team that designs the experiences from new hire onboarding to continued technical training & strategic training to grow our employees. Develop the end-to-end learning and growth strategy to help Grubhub elevate its focus on building the next generation of skill sets across the organization. Build and execute learning experiences that are accessible to in person and remote learners, and offer scalable solutions to support Grubhub’s growth. Develop an onboarding strategy that equips new hires with the tools and knowledge they need to be successful. Proactively collaborate with internal and external stakeholders to identify performance skill gaps and apply learnings. Source, partner and manage external vendors to extend and assist with learning programs when needed. Develop communication mechanisms to inform leaders and employees on educational programs, training resources, and opportunities, etc. Measure the results of learning and development programs to demonstrate impact on the business. Assist in other organizational development/talent development initiatives as needed including implementation of a strategy to further build inclusion and diversity into our culture.

Director, Strategic Partnerships - Key Partner Management

Grubhub
Chicago
2 weeks ago
We’re looking for a Director, Strategic Partnerships to manage and grow key existing partnerships across multiple areas of Grubhub’s business that are instrumental in driving our core goals of diner and order growth. This is a great opportunity to own and manage cross-functional partnerships with third parties, including Food Service Providers, payment processors, and marketing affiliates; and actively identify growth opportunities in those partnerships that unlock new orders on our platform.

Inside Sales Executive

Grubhub
Chicago
3 weeks ago
The Grubhub Inside Sales Executive role is a great opportunity to leverage your sales skills to make an impact on our rapid growth immediately. Plus, you’ll be selling restaurant owners exactly what they already want: more business. Our current Sales Executive’s love the team events, contests, and of course the meal perks. This is the place to hone your sales skills, and make great money doing it.   You’ll be on the front lines of building Grubhub’s national restaurant partner network. You’ll research and consult with restaurants, contact the decision makers, and show them how Grubhub can benefit their business. You’ll need to be resourceful, persuasive, determined, competitive, and have the ability to easily connect with people from all walks of life.   We reward our Inside Sales Executives with competitive pay (base salary + uncapped commission), contests, the ability to travel, and a work environment that breeds success. Do you want to be the best? Do you think you have what it takes to join our top performing Sales Executives and want to be recognized for your work?  We only hire top talent, and we’re excited to learn more about your goals and achievements.

Senior Technical Program Manager- Enterprise

Grubhub
Chicago
3 weeks ago
We’re looking for an experienced Senior level Technical Program Manager to join us to guide cross-functional teams to bring products & features from concept to launch. This highly-visible role will use their experience in project management methodologies to drive the planning and execution of work across our Product and Technology teams while connecting and providing transparency to our business partners across the organization.

Director of Data Engineering

Grubhub
Chicago
3 weeks ago
Grubhub is looking for a experienced Director of Data Engineering to build and lead all our Data Warehouse and Data Pipeline efforts. You will be heading multiple teams of passionate and skilled database engineers responsible for building and owning batch and streaming data pipelines that process tens of terabytes of data daily and support all of the analytics, business intelligence, data science and reporting data needs across the organization.

Contact Center Manager

Grubhub
Chicago
3 weeks ago
We are seeking a Contact Center Manager to join our Restaurant Care group! You will have the opportunity to energize and advocate for not only our Restaurant Care Specialists and Leads but also our thousands of Restaurant partners. In this role you must leverage your exceptional leadership skills to support, develop, and coach your team for success. You will also help ensure a best-in-class customer experience by working with your team to manage restaurant wait times, resolve both internal and external restaurant issues, and assist with restaurant transactions as needed. You will model excellent customer service by demonstrating and holding your team accountable for developing expertise and providing the highest levels of professionalism and courtesy to all customers. Additionally, you will utilize a wide range of people and operational management skills to optimize the restaurant and employee experience and to achieve daily and long-term goals. 

Cloud Apps Admin

Grubhub
Chicago
3 weeks ago
The Cloud Applications Administrator's primary role will be to enable efficient, effective, and compliant delivery of Software as a Service (SaaS) products such as Google G Suite, Atlassian Product Suite, ServiceNow, BetterCloud, Slack, Dropbox, Box, DocuSign, BlueJeans, PagerDuty, Adobe Suite and other industry leading products. The Cloud Applications Administrator will also work with the Identity and Access Management and Security Teams teams to leverage LDAP, Active Directory, Okta and SailPoint data to drive provisioning and entitlement processes.

Cloud Apps Engineer

Grubhub
Chicago
3 weeks ago
The Cloud Applications Administrator's primary role will be to enable efficient, effective, and compliant delivery of Software as a Service (SaaS) products such as Google G Suite, Atlassian Product Suite, ServiceNow, BetterCloud, Slack, Dropbox, Box, DocuSign, BlueJeans, PagerDuty, Adobe Suite and other industry leading products. The Cloud Applications Administrator will also work with the Identity and Access Management and Security Teams teams to leverage LDAP, Active Directory, Okta and SailPoint data to drive provisioning and entitlement processes.

Enterprise Sales Executive (Chi)

Grubhub
Chicago
3 weeks ago
We’re looking for an experienced Sales Executive to successfully prospect and close new corporate accounts in the Chicago market. You’ll focus on finding mid-market and enterprise companies who realize the value in streamlining their food ordering processes - from catering to individual meals to group orders - and gaining more control over their time and budget.

Sr. Manager, Market Operations

Grubhub
Chicago
3 weeks ago
We’re looking for an exceptionally analytical operations leader with a roll-up-your-sleeves attitude to join the Market Operations team.  You’ll be responsible for a team of Market Managers and regional oversight of markets with direct oversight of the growth and health of the business.  A real self-starter, you should have a passion for solving hard problems -- plus a proven track record of getting things done.

Strategic Initiatives Senior Manager

Grubhub
Chicago
3 weeks ago
Come join the Strategic Initiatives team at Grubhub! We are looking for a candidate that represents our core values: Customer Obsessed, Diverse Collaborators, Curious Innovators, Scrappy Entrepreneurs, Rigorously Analytical, Authentically Fun and also brings a roll up your sleeves and attitude to.  In your role you will be working on some of Grubhub’s most innovative projects. Our goal will be to create and prove a strategy in areas we have not developed as formally. If you like the idea of leading the strategy on some of the industry’s most innovative thinking - this is the role for you! 

Database Engineer II (MySQL/Cassandra)

Grubhub
Chicago
3 weeks ago
GrubHub is looking for an experienced MySQL/Cassandra Database engineer for its Database Engineering team, responsible for MySQL and Cassandra databases. You will be working with a team of passionate and skilled database engineers responsible for installing, configuring, administering and maintaining MySQL and Cassandra databases. GrubHub OLTP database platforms are built primarily around AWS/on-premisesarchitecture. A few core database technologies are MySQL, SQL server and 550 node Cassandra cluster.

Senior Front-End Engineer- Internal Tools

Grubhub
Chicago
3 weeks ago
Internal tools/Care is a challenging place. We’ve got to balance external stakeholders in our diners with a myriad of internal ones with our care organization. As part of this organization, you’ll create responsive applications that millions of diners will see and use as they troubleshoot issues with their orders, building flows to automate and optimize wherever possible. You’ll rigorously A/B test those changes in a winner-takes-all environment. You’ll also develop powerful internal applications that run both stand-alone and on third-party systems, aligning around a totally different user base. As a senior engineer, you’ll be in the spotlight; developing new features and applications, pushing new technologies, mentoring junior engineers, and having fun!

Project Coordinator, Marketing (CRM Operations)

Grubhub
Chicago
3 weeks ago
Coordinate timing, assets, and plans between stakeholders and the Operations team. Create concessions, tracking for URLs, and other back-end items needed to create campaigns. Maintain presentations with latest email screenshots and sending details. Manage segments, dynamic lists, and naming/organization for email/push campaigns in Braze (our Email Service Provider). Test, provide feedback, and help troubleshoot email and push programs.

Technical Lead - Cloud Security

Grubhub
Chicago
3 weeks ago
Develop and coordinate a Cloud Security strategy by communicating with stakeholders to effectively convey requirements of technical and process improvements. Utilizing a deep understanding of cloud-native technologies, help create requirements and guardrails for implementation of new technologies.  Examples include securing kubernetes or highly available and distributed secret stores. Create and implement a cloud governance program over AWS and GCP (amongst others). Monitor and assess new and emerging threats posing risk to our cloud environments and recommend tactical and strategic initiatives to address those risks. Provide technical guidance and leadership for security standards relating to cloud environments and cloud-native services.