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Marketing Manager - Customer Experience

| Chicago

The Marketing Manager-Customer Experience works within our Marketing & Creative Services Division - specifically, the Loyalty Marketing Team. This team is responsible for marketing related to the existing customer base for Peapod. The Marketing Manager works cross-functionally mainly with various internal teams including Commercial Marketing, Operations, Transportation, Web Development, Creative Services, IT, Finance, and other areas of the enterprise.


Job Responsibilities:

  • The Marketing Manager is the key contact for Operations & SmartMile on service model and Ops-led initiatives
  • Partners with Marketing Analytics to gauge customer response potential impact of for service model needs and changes (leveling volume, banding, unattended, HSC, order cut-off)
  • Develops business case for new service needs and experiences (e.g. standing order) secures prioritization on roadmap
  • Partners with Product Owner to deliver roadmap
  • Partner with Analytics Team on requests related to various Loyalty Marketing programs
  • Coordinates cross-functionally to accomplish assigned tasks. Interacts with team members and peers and may interact externally depending on the assigned tasks

Desired Qualifications:

  • Experience establishing and maintaining relationships with individuals at all levels of the organization, in the business community and with vendors
  • Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates
  • Experience with project management (for example: planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives)
  • Experience working in the digital space
  • Knowledge of P&L
  • Willingness to work from the Skokie and Chicago office locations

Required Qualifications:

  • Bachelor's Degree and at least 5 years of experience in Marketing or eCommerce
  • Willing to travel up to 5% of the time for business purposes (within state and out of state)

Peapod offers a competitive starting salary, with excellent benefits including health, dental, vision, life insurance, 401K with match, paid time off and flexible spending accounts...and a discount on your groceries! You must be authorized to work in the United States to be eligible for consideration for employment. Peapod is an Equal Opportunity Employer M/F/D/V.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • AzureLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • SpringFrameworks
    • Vue.JSFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases


Right next to Union Station, we are easy to get too and surrounded by food in Downtown and the West Loop.

What are Peapod Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Just as our employees amaze and delight all of our customers, we work to take care of our own through a comprehensive benefits package, competitive salaries and the opportunity to grow within our company.

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