Digital Account Supervisor

Aisle Rocket Studios is seeking a Digital Account Supervisor who is a standout at project management and who thrives in a client-facing role. The Digital Account Supervisor is responsible for the management and growth of client relationships as well as for the quality and results of client marketing programs. He or she is accountable for successfully managing multiple projects and deadlines, both internally and externally.

The top candidate will partner with the Account Director and other senior team members to ensure the overall success of our clients, including consumer brands and agency partners as well as internal teams. Key to this role will be a passion for client service excellence, continuous improvement and providing innovative digital marketing solutions that align with our clients’ goals and objectives.

This is a unique opportunity for the ideal candidate to leverage his or her passion for digital marketing, commitment to client service excellence and project management expertise to impact the dynamic digital marketing industry.

Responsibilities

  • Grow profitability of the agency while cultivating a long-term relationship with the client

  • Effectively communicate with both the clients and internal project teams

  • Present cost estimates, digital strategies, and creative and digital experiences to client teams, including director-level roles

  • Anticipate future client needs and project risks

  • Review all client deliverables to ensure that reliability, accuracy and quality standards are met and oftentimes exceeded

  • Provide actionable insights from campaign results and ongoing analytics

  • Collaborate with discipline team leads in estimating timelines and project risks

  • Supervise digital marketing campaign setup, programming, monitoring and reporting

  • Prepare project timelines and manage internal communication on client-specific marketing campaign details, status and next steps

  • Facilitate ongoing client communication, including regularly scheduled meetings and calls, to provide exceptional follow-up

  • Shift account priorities based on client needs and expectations

  • Understand clients’ ROI to their customers and contribute actionable solutions to their goals and objectives

  • Apply ongoing ideas for marketing channels and tactics

  • Become a trusted partner of the client to develop various marketing opportunities

  • Understand project workflows for small/medium projects

Qualifications

  • Bachelor’s degree in Integrated Marketing, Digital Advertising or related field

  • 3–5 years of relevant client service experience and/or internship experience in fast-paced, digital marketing or advertising environments

  • Hands-on experience with digital marketing, social media, and mobile and web technology

  • Proven success in developing and maintaining superior client relationships, delivering results and anticipating roadblocks

  • Must thrive in a fast-paced, results-driven environment

  • Strong writing and presentation skills

  • Superior project management, communication, and critical thinking skills

  • Proven track record juggling multiple priorities and deadlines

  • Knowledge of basic HTML and content management systems is a plus

  • Project life cycle experience with digital marketing campaigns

  • Previous agency experience preferred

Company Description

At Aisle Rocket Studios (ARS), you are part of a team that builds highly persuasive experiences — in-store, online and beyond. We are driven by a diverse group of talent who has a passion for customer experience. Here, game-changing marketing ideas are brought to life. Award-winning, integrated, multichannel campaigns are created, and new ways to optimize the shopping experience are generated.

Benefits and Perks

  • Paid time off (holidays, vacation, personal and more)

  • Pre-tax insurance benefits, including medical, dental and vision

  • Company-paid life insurance

  • 401(k) match and vesting plan

  • Employee referral bonus

  • Discounted prices on appliances and electronics

What More We Bring to the Table

  • Social events and impromptu happy hours

  • Small-agency feel with big-agency clients

  • Flexible work schedules (subject to manager’s approval)


 

Aisle Rocket Studios is an Equal Opportunity Employer.

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