Associate Client Services Manager

| Chicago

Overview

EMX is a new programmatic marketplace which offers more powerful media solutions across supply, demand and data to publishers, advertisers, ad tech providers and agencies, including increased efficiencies, heightened transparency and an overall lift in ROI. EMX combines the services of an automated global marketplace specializing in direct-to-consumer access through technologies like header bidding, with a leading deterministic data and decisioning platform for advertisers and brands. As an integrated business, EMX gives clients access to a unified supply chain providing access to more audiences on all screens, including TV, OOH, mobile and desktop.

Role

We’re looking for an Associate Client Services Manager based in Chicago to be an integral part of our Client Services Team. Once a sale is made, CSM’s are the number one point of contact for the client over the duration of the campaign. Ownership and accountability is crucial to nurturing client relationships and providing the best customer service in the industry. You’ll also be working closely with internal teams to ensure the deal points of each campaign are fully communicated and are being met. This is an opportunity to join one of the fastest growing companies in digital video advertising in the US.

Responsibilities

· Build relationships and trust with agency and brand partners, cementing EMX as an indispensable part of their media plan by providing exceptional customer service.

· Provide clients with post-campaign services (comprehensive recaps of campaigns, making recommendations for future campaigns, providing further data and information to the client/agency).

· Quarterback online video and display campaigns for Fortune 500 brands including processing orders, gathering creative, booking inventory, set up strategy, reporting delivery for billings, and managing day-to-day issues.

· Coordinate the collection of all assets from the agency; ensure all assets are in house and functioning properly.

· Work in tandem with the Performance Team to advise on optimizations and hitting client key performance indicators.

· Serve as the first point of contact for most agency requests regarding all live campaigns.

· Regularly monitor campaign’s success and provide optimization feedback to agencies as necessary.

· Work with Sales and Planning team to advise on strategy for upcoming campaigns.

Qualifications

· Bachelor’s degree in related field.

· Past digital account management experience preferred, Up to 1 year in digital advertising industry (past agency, publisher, DSP, network, etc.).

· Detail and quality oriented

· Technical aptitude - quick learner and can adapt new technologies with ease.

· Self-starter able to thrive in a startup environment.

· Strong attention to detail and excellent organizational skills.

· Strategic thinker with the ability to understand internal and external needs.

· Ability to multi-task without allowing performance to suffer.

· Excellent written and verbal communication skills; ability to build rapport and trust while super-serving our agency partners.

· Strong proficiency in Microsoft Excel.

· Experience using third party reporting such as DCM and Sizmek a plus.

· Strong desire to learn and grow within the company.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • PhotoshopDesign
    • Aha!Management
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail

Location

Located in Chicago, New York City (HQ), and San Francisco. We're surrounded by trendy restaurants and easy access to public transportation.

What are EMX Digital Perks + Benefits

EMX Digital Benefits Overview

We have an excellent benefits package that includes medical, dental, vision, 401(k), life insurance, flexible time off, and many other perks. Come join our fast-growing team at our headquarters in New York City and our other offices in downtown Chicago, and San Francisco.

Culture
Friends Outside of Work
Eat lunch together
Intracompany Committees
Daily stand up
Open Door Policy
Group Brainstorming Sessions
Pair Programming
Open Office Floor Plan
Diversity
Someone's Primary Function Is Managing the Company’s Diversity and Inclusion Initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team Workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Lunch and Learns
Cross functional training encouraged
Promote From Within
Online Course Subscriptions Available
Customized development tracks
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