Network Support Engineer Internship/Co-Op - Fall Chicago

| Chicago

Overview

At Cisco Meraki, our Network Support Engineer Interns act as key players on the Support team! You will troubleshoot cases that cover the entire Meraki product line, including our wireless access points, security appliances, switches, and Systems Manager application, just like our full-time engineers. With a steep learning curve and a fun, challenging work environment, our interns come out of the program with a deeper understanding of networking, stronger problem-solving skills, and a mastery of customer support that will carry with them for the rest of their careers. Our interns are an integral part of the Support team - we look for smart, passionate individuals who are open to taking on any task and are proactive in helping the team. The position is full-time and located in San Francisco.

Perks? We offer paid internships along with free, furnished housing for the duration of your stay in San Francisco. Sound like a fit? Great, we'd love to talk to you!

Responsibilities

  • Research and resolve issues reported by Meraki customers and partners
  • Identify issues suitable for entry in the Meraki Knowledge Base
  • Write, review, and release KB articles
  • Assist with lab testing work as needed for Meraki products
  • Identify, reproduce, and document bugs
  • Have a project in mind? Let us know and we'll help to make it happen!

Qualifications

  • Must be a Junior or Senior working towards a B.S in Networking and Systems Administration, Computer Information Technology, Network Technologies, Computer Science, or a related discipline from an accredited university - Not accepting Masters students
  • Basic understanding of networking fundamentals, e.g. be able to explain the functions of and differences among the link, network, transport, and application layers
  • A passion to assist and problem-solve with our customers
  • Outstanding account management, follow-through, and problem-solving skills
  • Resourcefulness and attention to detail
  • Excellent communication skills, both written and verbal

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Location

We are located in the West Loop, one of Chicago's fastest-growing neighborhoods surrounded by a slew of new restaurants & art galleries.
The Greek word "Meraki" in Cisco Meraki translates to "soul, creativity, love": Here's why

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What are Cisco Meraki Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
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