IT Service Desk Intern/ Window Ambassador (Summer Position)

| Chicago

The Team: The IT Service Desk supports approximately 1600 users in our Chicago office, as well as supporting our other global offices as required.

 

The Role: The IT Service Desk Window Ambassador should be punctual, trustworthy and able to work independently, managing their time and priorities. Additionally, the candidate must be a strong team player who is able to work closely with other support team members. As a Window Ambassador, the candidate should possess strong customer service skills. It is beneficial for the candidate to be proactive with a “can-do” attitude and be able to manage multiple tasks including administrative tasks.

 

Responsibilities

- Meets and greets our employees at our walk-up window or by phone for basic computer issues.

- Directs employees to the analysts and/or creates tickets.

- Orders weekly office supplies within the confines of our budget and assists in managing inventory room.

- Responsible for hardware pickup and drop offs.  Continually organizes the inventory and owns the appearance of the service desk room. 

- As a team player, follows the processes and procedures outlined by leadership including team goals.

 

Requirements

- Excellent customer service experience, including telephone and face to face service in a busy environment.

- Excellent written, verbal and oral communication skills (typing 40+ wpm).

- Knowledge of Office 365.

- Punctual and dependable.

- Excellent organization skills (previous inventory experience a plus).

- Is a team player.

- Ability to maintain composure in a fast-paced environment.

- Computer troubleshooting experience a plus (account lockouts, password resets, basic computer diagnosis).

 

 

Work Hours – Part-Time

June 3 - August 1, 2019

9:00am –3:00pm (6 hours per day/9 weeks)  

Monday – Thursday

 

Morningstar is an equal opportunity employer.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • D3JSLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • PlayFrameworks
    • SpringFrameworks
    • Maria DBDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

22 W. Washington , Chicago, IL 60602

What are Morningstar Perks + Benefits

Culture
Volunteer in local community
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Compensation at Morningstar is more than a salary. It’s about making positive contributions to both life and work. We give our diverse workforce the choice and flexibility they need to maintain their health, retirement plans, time, and professional growth.

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