Customer Technical Support Internship - Summer 2019

| Chicago
Customer Technical Support Internship - Summer 2019
 
 
“Our interns touch real work and build skills they need to kick-start their professional careers” – Nancy Martinez, TU Intern Program Manager
 
 
***Internship Start Dates: May 29th, 2019 or June 17th, 2019***
***Interview Day: January 4th, 2019***
 
 
What we’ll bring:
  • A work environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.
  • Flexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.
  • Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.

 

What you’ll bring:

  • Prior experience providing customer facing technical support where skills were utilized to triage and resolve a variety of reported issues
  • With little guidance, manages work load of customer reported problems and requests.
  • Must be flexible in resetting priorities and understanding business reasons for changing them.
  • A strong desire to learn about TransUnion product and services and the data flow across that various applications
  • Must be energetic and work with a positive attitude.
  • Ability to adjust communication style in order to effectively relay research results, steps needed to bring resolution, and even summarize an impacting event. Customer type ranges from simple user/sales to technician/ engineer level.
 
We’d love to see:
  • Experience with – Relational databases, SQL, Splunk, Excel (Formulas and Pivot Tables)
  • Experience troubleshooting connectivity and digital certificates
  • Experience analyzing, evaluating and troubleshooting data and data formats
  • Experience in credit reporting field (reading & evaluating credit data)
  • Bachelor degree (or active pursuit of one) in Computer Science, Information Technology, or related field. 
 
Impact you’ll make:
  • In the first 90 days – support TransUnion customers with less complex items (account management, digital certificates, and basic application knowledge). Performing initial analysis on more complex issues and escalating / collaborating with other team members in a timely manner in order to bring resolution. You will obtain basic knowledge of customers, transactional data flow, account management and data analysis tools.
  • What you’ll accomplish beyond 90 days – increased knowledge in supporting TransUnion products and services, gaining relationships across the sales and support organization, familiarity with ticketing systems, and team processes.
     
 
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. 
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • SQL, SAS, R, Hadoop, TableauLanguages
    • AccessDatabases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • Microsoft ProjectManagement
    • TumblrCMS
    • HubSpotCRM
    • IntercomCRM
    • Microsoft DynamicsCRM
    • SalesforceCRM
    • Campaign MonitorEmail
    • MailChimpEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

555 W Adams St, Chicago, IL 60661

What are TransUnion Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Start your day at TU by grabbing an Intelligentsia coffee or a tasty, hot breakfast from our onsite café. Head up to your workspace where you'll get down to business amidst the inspiring backdrop of beautiful downtown Chicago. Brainstorm onsite with team members in a variety of colorful huddle rooms or collaborate cross-functionally with our offices around the world via video conference, Skype or our intranet. Check things off your to-do list as you continually make progress on key business initiatives. Need a quick break? Challenge your colleagues to a game of ping-pong, pool, foosball, pop-a-shot or Mario Kart in one of our three onsite game rooms. Ready to hit the gym? We have one right downstairs complete with a personal trainer and a selection of free instructor-led fitness classes. Keep your energy up. Take a conference call at one of our walking or bicycle desks. Then attend the quarterly town hall to hear from the TU leadership team on progress in the current quarter and plans for the next. After a day of innovation, wind down in one of our massage chairs or join your colleagues at North Avenue for a game of league volleyball, sponsored by TU!

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