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Customer Success Intern

| Chicago

We are currently seeking an Intern to join our Customer Success team. In this internship, you’ll be responsible for a mix of customer onboarding and support activities, in addition to various internal projects. This is a great opportunity for a rising Junior to gain exposure and hands-on experience in a high-growth startup environment. You’ll be part of a collaborative, high-performing team, and have the chance to work on real projects that directly impact our business.

Responsibilities

  • Help Center Updates — After being trained on the LogicGate platform, you’ll help us devise a methodology for keeping this critical customer resource current, including writing and refreshing help articles.
  • Help Center Videos — Help with exploratory research and delivery of Help Center topics best communicated in video format.
  • GRC Process Template Development — Help research and build out templates for newly identified use cases in the LogicGate platform.
  • Internal Operations — Collaborate with team members to identify and codify opportunities for improvement.
  • Customer Implementation and Support Assistance — Contribute to customer calls and collaborate with teammates to help with process builds from customer onboarding through ongoing support activities.

    Required Skills

    • Project management skills — Candidates must be able to effectively prioritize tasks and proactively manage multiple ongoing projects.
    • Excellent communication skills — We interact with a number of stakeholders on a daily basis, including customers, internal teams, and end users. The ability to communicate technical topics to non-technical users is critical.
    • Interest in consulting — We are looking for strong people skills who can demonstrate empathy and can adjust their approach based on each customer’s specific needs.
    • Basic technical knowledge — Some foundational technical knowledge (e.g., types of databases and how they work, HTTP status errors, basic HTML coding, APIs) is preferred, but not required.
    • Ability to be flexible and adaptable — Candidates should be excited to work in a fast-paced environment and embrace an agile work style.
    • Willingness to take initiative — We’re looking for candidates who are creative and curious, and are willing to throw out new ideas or suggestions on how to improve.

      Why you’ll like it…

      Since the team is small, you’ll help create best practices instead of just following along. Our culture is fast-paced and driven by a passionate team, but allows for the flexibility you’d expect with an early stage company.

      About LogicGate

      LogicGate is a venture-backed, Chicago-based SaaS startup that creates flexible and beautiful business process management (BPM) software. We build technology that allows businesses to automate and centralize disorganized processes that expose them to risk. Our customers use LogicGate to visually design end-to-end workflows and create highly configurable process applications that place controls around mission-critical activities. Think of it as an “if this then that” for companies.

      Requirements

      • Must be currently enrolled as a Junior in a four-year undergraduate program.
      • Business and Engineering majors preferred, though all are welcome to apply.
      • Passion for LogicGate’s mission and eagerness to contribute to a fast-growing tech company.

      Benefits

      This is a paid (hourly) internship.

      Read Full Job Description

      Location

      We're located in River North with tons of trendy restaurants and bars. We're steps away from the brown line and a quick walk to red and blue lines.

      An Insider's view of LogicGate

      What’s the vibe like in the office?

      The culture at LogicGate is always about “The team, the team, the team”. Everyone comes into work ready to make a positive impact on their work and the people they interact with. There is a big “open door” policy at LogicGate, which allows for employees from different teams to walk up to anyone, ask questions, and think collaboratively together.

      Tyler

      Software Engineer

      What does your typical day look like?

      A typical day at LogicGate on the sales team is spent managing my pipeline, actively outreaching to find new prospects, taking calls, preparing and delivering demonstrations and laughing about the latest joke shared on slack. Collaboration here is easy as we all support The Team The Team The Team. We openly discuss our goals for the week as well.

      Kelley

      Account Executive

      How do your team's ideas influence the company's direction?

      We are constantly seeking to test, learn, and iterate upon ideas to find the best solutions to the challenges we face as a company. We listen intently as a leadership team to each individual in the company - and we appreciate that if we all are aligned on our vision, the best ideas will bubble up to the top.

      Jon

      Chief Product Officer

      How does the company support your career growth?

      Working at a high growth startup presents a lot of opportunities for all employees because there is so much to do. Personally, the cross-functional experience I am getting at LogicGate is helping me grow and expand my skillsets in areas that I have always been interested in.

      Dominick

      Sales Engineer

      What are LogicGate Perks + Benefits

      Health Insurance & Wellness Benefits
      Dental Benefits
      Delta Dental
      Health Insurance Benefits
      BCBS-IL
      Retirement & Stock Options Benefits
      401(K)
      Company Equity
      Vacation & Time Off Benefits
      Generous PTO
      Paid Holidays
      Perks & Discounts
      Casual Dress
      Commuter Benefits
      Company Outings
      Stocked Kitchen
      Happy Hours
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