Human Resources/ People Operations Manager

| Chicago

Company Overview

Launched in 2014, ShipBob is a tech-enabled fulfillment and logistics solution for growing e-commerce companies. Our goal is to alleviate the daily stress associated with picking, packaging and shipping so business owners can focus on more important aspects of their brand. Through our software and operations arm, we are on a mission to help businesses be successful online

We pride ourselves on our inclusive and richly diverse company culture. All voices are heard regardless of tenure or job title. We are looking for creative problem solvers with a strong work ethic and ability to persevere. 

Role Description:

The Human Resources Manager will be responsible for overseeing all aspects of HR practices at ShipBob. They will develop, implement, and maintain human resources policies, procedures, and forms; support department managers and employees regarding personnel issues; and maintain personnel records in accordance with organizational/ regulatory requirements. The HR Manager will report directly to the Director of Human Resources.

Your Responsibilities:

  • Maintain a smooth onboarding process for new employees in both the home office and all five fulfillment centers (approvals, new hire paperwork, E-Verify, H1B)
  • Maintain a consistent offboarding process (approvals, paperwork)
  • Offer consultation, facilitation and resolution strategies for employees on workplace issues
  • Create and measure performance management plans for exempt and non-exempt employees 
  • Provide regional support 
  • Conduct compliance audits to ensure the company is in regulatory guidelines
  • Create and administer periodic employee satisfaction surveys
  • Encourage and participate in community involvement
  • Provide Leave of Absence Management
  • Provide Unemployment management
  • Embody ShipBob's core values and drive company culture
  • Compile and analyze data to drive business decisions
  • Special projects and enhancements

Experience/Skills Required:

  • Bachelors degree in Human Resources or Business related field; or equivalent combination of education and experience.
  • Minimum 1 year current management experience Minimum 2-4 years of Generalist experience
  • Experience working in both a manufacturing (operations) and office setting environment.
  • SPHR/PHR, SHRM credentials preferred
  • Knowledge of employment law and HR practices
  • Ability to understand and interpret data as well as the ability to make recommendations and take action utilizing that data
  • Insightful and intuitive
  • Able to work in a fast-paced, highly energized and open environment and work with all levels of management.
  • Solid presentation and speaking skills to a wide range of group sizes.
  • Must have stellar interpersonal skills (written and verbal)
  • Ability to work independently, requirement minimal direction.
  • Ability to travel to all ShipBob locations on a quarterly basis 


  • Vision, Medical, Dental and 401K Plan
  • Flexible hours, casual dress
  •  Commuter benefits

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • VuexLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Vue.jsFrameworks
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • RedisDatabases
    • CosmosDBDatabases
    • InfluxDBDatabases
    • Google AnalyticsAnalytics
    • pendoAnalytics
    • BalsamiqDesign
    • AsanaManagement
    • TrelloManagement
    • SalesforceCRM
    • salesloftCRM
    • gmailEmail


120 North Racine, Chicago, IL 60607

An Insider's view of ShipBob

What’s the vibe like in the office?

It's a very welcoming and collaborative work environment. Going to work isn't a chore, it's exciting!


Senior Business Development Representative

What projects are you most excited about?

I'm most excited about helping to create the road map for cool features that will help our customers drive more value for their business


Product Manager

How does the company support your career growth?

ShipBob supports my career growth by allowing me to focus on my preferred verticals while giving me all the resources needed to bring in new business. I am given complete responsibility to spearhead new projects that will continue to support other teammates and grow our company.


Senior Business Development Representative

How do your team's ideas influence the company's direction?

Our BDR team are the "Director's of First Impressions". We are the first point of contact with ShipBob. Being at the forefront of the customer experience, it is crucial that our vision shines through. The team is not only responsible for garnering interest, but shaping the relationship that will lead to a positive and fruitful partnership.


Business Development Manager

How has your career grown since starting at the company?

I’ve been given the opportunity to work on very interesting projects across different departments. I initially joined the Analytics team and just recently moved to Strategic Projects where I’m leading some of the initiatives we are working on. Shipbob is definitely a place where you can have an impact and be continually challenged!


Senior Manager, Strategic Projects

What are ShipBob Perks + Benefits

Volunteer in local community
Eat lunch together
Intracompany committees
Open door policy
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Recreational Clubs
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