Director of Professional Services

About Keeper:

Keeper is a Cyber Security company offering password manager applications and digital vaults that stores website passwords, financial information and other sensitive documents, using 256-bit AES encryption, zero-knowledge architecture, and two-factor authentication.

The Director of Professional Services will be responsible for growing and managing a team of Services Managers focused on successfully deploying our Security Solutions for Enterprise companies. In addition, the Director will work with our product strategy and management teams to ensure we’re developing the right service offerings to meet the needs of our customers. The Director will work with sales leadership to develop business through positioning and selling services for new and existing customers. The Director will be measured on client reference-ability and satisfaction and revenue and margin goals.

Key Areas of Responsibility:

  • Hires, develops and retains a team of highly skilled Service Managers dedicated to delivering Security projects and ensuring customer satisfaction with the solution.
  • Works with organizations to ensure we have a clear strategy and messaging regarding the role Keeper Security and our partners will play on deployments.
  • Engages with our Enterprise Sales team to help prioritize and ensure the completion of strategic initiatives.
  • Serves as an Executive Sponsor on critical projects.
  • Delivers on quarterly reference, utilization, forecasting, revenue and margin objectives
  • Aligns with the Enterprise Sales team to develop new subscription and professional service business; this includes but is not limited to active participation on strategic prospect/customer opportunities.
  • Engages with the Enterprise Sales team to ensure we’re properly positioning and selling our implementation, technology and education services.
  • Serves as the escalation point for resolving customer implementation issues.
  • Contributes to the strategic direction of the Professional Services organization through leading and participating on internal initiatives.

Requirements

Minimum Qualifications:

  • Bachelor's degree from an accredited college or university
  • 8 years of experience successfully growing and managing a multi-million dollar professional services organization.
  • Experience in delivering large enterprise projects, interfacing with F500 customers

Preferred Qualifications:

  • Ability to balance customer demands with aggressive revenue and profitability objectives.
  • Leadership abilities to motivate and focus the regional organization on team and individual objectives.
  • Excellent communication, sales and presentation skills.
  • Ability to travel up to 50%of one’s time

Benefits

Keeper offers a respected work-life balance and a career you can sink your teeth into. You'll work alongside people with a positive attitude who are empowered to make a difference and collaborate with some of the smartest people in the space.

Benefits and job perks make a huge difference.

At Keeper, we believe benefits are a meaningful piece of the total value proposition and part of what makes Keeper great!

  • Health Insurance & Wellness Benefits
  • Medical, Dental, Vision
  • Retirement Planning
  • 401(k)
  • Vacation & Time Off Benefits
  • A generous PTO plan that celebrates your commitment and seniority.
  • Other Perks
  • Casual dress, outings, stocked kitchen, regular lunches.
Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages

Location

Great West-Loop Chicago office with roof top deck access (and an office in sunny El Dorado Hills, CA for those who love the West Coast)

An Insider's view of Keeper Security, Inc.

What projects are you most excited about?

As far as the most rewarding aspect of my work... that would be seeing the immediate result of what we do, such as seeing the new features we build getting great user reception or watching revenues tick up.

Ibrahim

Software Engineering Team Lead

What makes someone successful on your team?

We’re fortunate to have very special people working at Keeper. They make a sensational product, give our customers awesome support, and have an amazing sense of respect. People who strive for perfection and want to make tomorrow better than today will do very well here. That’s what makes Keeper the best!

Darren

CEO & Co-founder

What projects are you most excited about?

I love the ownership I have to manage marketing campaigns that drive measurable results and grow our business. I see my work in the finished product. Also, there isn’t any red tape here, and we’re encouraged to improve all aspects of the customer journey. I feel awesome about the positive impact our products have which keep our customers safe.

Dan

Paid Media Marketing Manager

What are Keeper Security, Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Fitness Subsidies

Additional Perks + Benefits

Show Stoppers - A respected work-life balance • A career you can sink your teeth into • Work alongside people with a positive attitude who are empowered to make a difference • Collaborate with the smartest people on the planet • Help dominate the cybersecurity industry which is at the center of attention around the globe.

More Jobs at Keeper Security, Inc.12 open jobs
All Jobs
HR
Marketing
Project Mgmt
Sales