Account Implementation Specialist - ServiceBridge

| Chicago

As an Onboarding Specialist, you will be responsible for onboarding new customers to the ServiceBridge platform. You will act as the single point of contact during a customer's onboarding journey, and will own the onboarding plan and schedule. You will gather customer requirements, access and prepare data, and use data migration tools to load customer data into ServiceBridge. After a successful migration, you will configure the ServiceBridge product for initial use. You will lead customer Administrator training activities to ensure they understand how to use the product, and will be responsible for providing feedback to the product team on how to improve the onboarding process.

Responsibilities

  • Serve as the single point of contact during a new customer's onboarding journey
  • Own the customer onboarding process, plan, and schedule
  • Gather onboarding requirements from the customer
  • Prepare customer data, and perform data migration activities
  • Setup new customers in the ServiceBridge platform, and configure it for first use
  • Provide customer Administrator training
  • Identify opportunities for improvement in the customer onboarding experience
  • Willingness to travel up to 20%

Requirements

  • Strong customer service experience
  • Proficiency with manipulating data in Excel
  • Solid understanding of how to train and coach new users on a software platform
  • Friendly, personable, and patient personality with a good sense of humor
  • Passion for technology and making great software
  • Ability to multi-task and manage multiple moving pieces at a time
  • Excellent problem solving skills and a fast learner
  • Self-starter who thrives in an entrepreneurial, fast-paced environment

Benefits

  • A development focused international company with variety of challenging and compelling projects
  • Opportunity to grow in informal style of communication and management environment that is constantly looking for great team players and leaders to take
  • A chance to work with the top talent professionals and award winning teams
  • Participation in professional improvement seminars
  • Competitive salary and performance based bonuses
  • Health, dental, life, and vision insurance
  • Three weeks paid vacation plus standard United States holidays
  • 401(k) plan
  • Maternity/Paternity benefit
  • Gym membership
  • Team building events, Friday lunches and stocked kitchen
  • Employee referral program
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Technology we use

  • Product
  • Sales & Marketing
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

River North lies north of the Loop and south of Chicago Avenue. Located near ample public transportation and plenty of restaurants.
343 W. Erie Street, Chicago, IL 60654

Perks of working here

401(K)
Beer on Tap
Casual Dress
Company Outings
Conferences & Training
Dental
Happy Hours
Health Benefits
Some Meals Provided
Stocked Kitchen
Vision
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